WGU D510 Stakeholder Communication Worksheet
(Assignment 4) Latest Update with Complete Solution
Stakeholder Communication Worksheet
Instructions:
Use this worksheet to identify both internal and external stakeholders to begin to develop a
communication plan that is culturally competent.
1. Strategize messaging for internal stakeholders. Complete the following table to
develop strategies for encouraging the cooperation, input, and buy-in of key members of
the Navajo Area Indian Health Service (NAIHS). Use the Chinle Service Unit Profile and
readings in the course to assist you. Include at least five stakeholders.
Describe the level of
Describe the Describe how
List the internal collaborative
individual each stakeholder
stakeholders and intelligence expected
interests of each will be affected
their decision- from this role and the
stakeholder based by the process
making roles. reasoning for your
on their role. innovation.
answer.
NAIHS Chief Interested in Directly involved in High - Responsible for
Executive Officer improving health decision-making coordinating with
(CEO) oversees the outcomes, and resource multiple departments
overall operational allocation, will and stakeholders to
management of efficiency, and need to approve implement changes.
the health service maintaining any changes.
unit. compliance with
regulations.
Clinical Director is Interested in patient Will need to ensure Medium-High - Requires
responsible for care quality, staff staff training and collaboration with
overseeing medical efficiency, and patient care clinical teams and other
services and resource protocols adapt to medical staff to ensure
clinical staff. management. the new process. smooth implementation.
Chief Financial Interested in cost Needs to assess Medium - Will provide
Officer (CFO) control, budget the financial financial input but less
oversees adherence, and impact of the direct influence on
budgeting, financial process innovation medical decisions.
financial planning, sustainability of the on the
and resource health service. organization.
allocation.
Human Resources Interested in staff Will need to adjust Medium - Important for
Director manages well-being, training hiring or training workforce-related
staff recruitment, programs, and processes to aspects, such as
training, and compliance with support the ensuring staff are
workplace policies. employment innovation. adequately trained.
standards.
, HIT Department Interested in Will need to High - Critical for
Head manages the technology oversee the ensuring that the
technical upgrades, system technical aspects technical systems are
infrastructure of integration, and data of implementing adapted to support the
the health service. security the process new processes.
innovation.
2. Determine the primary audience. Using information from the previous chart,
determine your primary audience members and their individual messaging needs.
Complete the following chart with information about the three internal stakeholders you
deem most critical to success. Use the Chinle Service Unit Profile and the readings in the
course to assist you.
Stakeholder #1 Stakeholder #2 Stakeholder #3
What are the names and roles CEO is a leader of Clinical Director HIT Department
of each stakeholder? the organization. oversees medical Head is
staff and responsible for
operations. technology
integration.
Why is the buy-in of these Critical for Necessary for Key to ensuring
primary audience members approval, ensuring clinical technical systems
critical to success? leadership, and staff support and support the
overall smooth workflow innovation
coordination. integration. effectively.
What concerns are your Concerns about Concerns about Concerns about
primary audience members resource workload, staff technology
likely to have about the allocation, adaptability, and integration, data
process innovation proposal? budgetary the impact on security, and
constraints, and patient care. system reliability.
operational
disruption.
Given the identified concerns, Focus on long- Reassure that Focus on system
what messages do your term efficiency, staff training will upgrades,
primary audience members improved patient be provided, and technical support,
need to hear most? outcomes, and new systems will and data security
regulatory improve care. improvements
compliance.
How can you encourage the Create open Engage in Provide a
active input of each primary feedback sessions meetings where platform for
audience member during your with other clinical staff technical input
presentation? department heads provide feedback throughout the
to discuss on potential development
challenges and challenges. process.
solutions.
3. Shape your strategy. Explain how organizational culture as determined by the
identified internal stakeholders will shape your communication strategy. Refer back to
Assignment 2, the "Collaborative Alliance Worksheet," and the readings for this
assignment to inform your answer.
(Assignment 4) Latest Update with Complete Solution
Stakeholder Communication Worksheet
Instructions:
Use this worksheet to identify both internal and external stakeholders to begin to develop a
communication plan that is culturally competent.
1. Strategize messaging for internal stakeholders. Complete the following table to
develop strategies for encouraging the cooperation, input, and buy-in of key members of
the Navajo Area Indian Health Service (NAIHS). Use the Chinle Service Unit Profile and
readings in the course to assist you. Include at least five stakeholders.
Describe the level of
Describe the Describe how
List the internal collaborative
individual each stakeholder
stakeholders and intelligence expected
interests of each will be affected
their decision- from this role and the
stakeholder based by the process
making roles. reasoning for your
on their role. innovation.
answer.
NAIHS Chief Interested in Directly involved in High - Responsible for
Executive Officer improving health decision-making coordinating with
(CEO) oversees the outcomes, and resource multiple departments
overall operational allocation, will and stakeholders to
management of efficiency, and need to approve implement changes.
the health service maintaining any changes.
unit. compliance with
regulations.
Clinical Director is Interested in patient Will need to ensure Medium-High - Requires
responsible for care quality, staff staff training and collaboration with
overseeing medical efficiency, and patient care clinical teams and other
services and resource protocols adapt to medical staff to ensure
clinical staff. management. the new process. smooth implementation.
Chief Financial Interested in cost Needs to assess Medium - Will provide
Officer (CFO) control, budget the financial financial input but less
oversees adherence, and impact of the direct influence on
budgeting, financial process innovation medical decisions.
financial planning, sustainability of the on the
and resource health service. organization.
allocation.
Human Resources Interested in staff Will need to adjust Medium - Important for
Director manages well-being, training hiring or training workforce-related
staff recruitment, programs, and processes to aspects, such as
training, and compliance with support the ensuring staff are
workplace policies. employment innovation. adequately trained.
standards.
, HIT Department Interested in Will need to High - Critical for
Head manages the technology oversee the ensuring that the
technical upgrades, system technical aspects technical systems are
infrastructure of integration, and data of implementing adapted to support the
the health service. security the process new processes.
innovation.
2. Determine the primary audience. Using information from the previous chart,
determine your primary audience members and their individual messaging needs.
Complete the following chart with information about the three internal stakeholders you
deem most critical to success. Use the Chinle Service Unit Profile and the readings in the
course to assist you.
Stakeholder #1 Stakeholder #2 Stakeholder #3
What are the names and roles CEO is a leader of Clinical Director HIT Department
of each stakeholder? the organization. oversees medical Head is
staff and responsible for
operations. technology
integration.
Why is the buy-in of these Critical for Necessary for Key to ensuring
primary audience members approval, ensuring clinical technical systems
critical to success? leadership, and staff support and support the
overall smooth workflow innovation
coordination. integration. effectively.
What concerns are your Concerns about Concerns about Concerns about
primary audience members resource workload, staff technology
likely to have about the allocation, adaptability, and integration, data
process innovation proposal? budgetary the impact on security, and
constraints, and patient care. system reliability.
operational
disruption.
Given the identified concerns, Focus on long- Reassure that Focus on system
what messages do your term efficiency, staff training will upgrades,
primary audience members improved patient be provided, and technical support,
need to hear most? outcomes, and new systems will and data security
regulatory improve care. improvements
compliance.
How can you encourage the Create open Engage in Provide a
active input of each primary feedback sessions meetings where platform for
audience member during your with other clinical staff technical input
presentation? department heads provide feedback throughout the
to discuss on potential development
challenges and challenges. process.
solutions.
3. Shape your strategy. Explain how organizational culture as determined by the
identified internal stakeholders will shape your communication strategy. Refer back to
Assignment 2, the "Collaborative Alliance Worksheet," and the readings for this
assignment to inform your answer.
