Chapter 6 Medical office Administration
Exam Questions And Actual Answers.
The most important public relations responsibility of the medical assistant is to: - Answer place, receive,
and screen telephone calls in a friendly, efficient, and courteous manner
The telephone caller's response is determined by: - Answer the manner in which the assistant speaks
Cellular telephones: - Answer -are not secure
-encounter signal interference in airports and mountainous areas
-are very popular
-are the best tool for physicians to keep in contact with office staff and hospital personnel
A telephone service that is a type of answering system used to store and forward messages is: - Answer
voice mail
When setting up and using the option of a voice mail system in the medical office: - Answer always ask
the caller if he or she would like to be connected before transferring the call to voice mail
When leaving a voice mail message to confirm a patient's appointment with an infertility clinic: - Answer
leave your name and the physician's name and request a return call stating the telephone number
A total practice management system (TPMS) that allows secure messages to be sent via the computer to
member of the health care team is called a/an: - Answer electronic messaging system
Use of an answering machine in a medical office is: - Answer not recommended
If patients understand telephone rules by having procedures outlined in an information booklet,
management consults have determined that telephone calls to the medical office can be reduced by: -
Answer 30%
Exam Questions And Actual Answers.
The most important public relations responsibility of the medical assistant is to: - Answer place, receive,
and screen telephone calls in a friendly, efficient, and courteous manner
The telephone caller's response is determined by: - Answer the manner in which the assistant speaks
Cellular telephones: - Answer -are not secure
-encounter signal interference in airports and mountainous areas
-are very popular
-are the best tool for physicians to keep in contact with office staff and hospital personnel
A telephone service that is a type of answering system used to store and forward messages is: - Answer
voice mail
When setting up and using the option of a voice mail system in the medical office: - Answer always ask
the caller if he or she would like to be connected before transferring the call to voice mail
When leaving a voice mail message to confirm a patient's appointment with an infertility clinic: - Answer
leave your name and the physician's name and request a return call stating the telephone number
A total practice management system (TPMS) that allows secure messages to be sent via the computer to
member of the health care team is called a/an: - Answer electronic messaging system
Use of an answering machine in a medical office is: - Answer not recommended
If patients understand telephone rules by having procedures outlined in an information booklet,
management consults have determined that telephone calls to the medical office can be reduced by: -
Answer 30%
