CEN 3721 final exam questions and answers with solutions 2025

What is usability? - ANSWER A measure of the quality of interaction between person and a system Why do usability testing? - ANSWER It's intended to test whether the product being developed is usable by the intended users. What combination of methods are used to collect data in a usability test? - ANSWER 1. user entrance and exit questionnaires 2. user task based questionnaires 3. user satisfaction questionnaire 4. test facilitator observations 5. video/audio recording What are some of the results of low usability? - ANSWER 1. frustrated users 2. visitors leaving 3. reduction in repeat visits 4. higher support costs 5. decreased productivity What are some types of usability problems? - ANSWER 1. product doesn't match job or task 2. poor organization/layout