COSC 284 Exam 2 questions with
verified solutions
A cultural norm that advocates being ______________ for the work that one does and is based on
_____________ - correct answer ✔✔personally accountable and responsible; a belief that work has
intrinsic value
Every workplace has its own ____________ - correct answer ✔✔unique culture and established norm
What must you adapt to in a workplace? - correct answer ✔✔YOU must adapt to the culture
Each person is part of a team with specific tasks they are ____________ for - correct answer
✔✔accountable
Each person must see and appreciate the _______________________ they are to perform - correct
answer ✔✔value of the task
Agricultural Age - correct answer ✔✔● Distributed management of work ● High discretion in use of time
● Broad spectrum of work skills
Industrial Age - correct answer ✔✔● Centralized management of work ● Little discretion in use of time ●
Specialized work skills
Informational Age - correct answer ✔✔● Distributed management of work - self management ● High
discretion in use of time ● Broad spectrum of work skills ● Increased level of access and use of
information ● Communication with various organizational levels ● Faster decision making
Intrapersonal Skills - correct answer ✔✔o Communications
o Appearance
o Working as a member of a team
, o Building Relationships/Networking
o Conflict Resolution
Types of communication: - correct answer ✔✔- Verbal, written, and silent
During your internship you will have the opportunity to work with a variety of people at different levels.
When building a working relationship, ________________ - correct answer ✔✔let it begin with YOU!
Why can it be difficult to change our habits? - correct answer ✔✔Sometimes it is difficult to change our
habits and attitudes due to a long list of external factors such as family, friends, media, etc.
What should you know? - correct answer ✔✔What your strengths and weaknesses are
Be willing to _________ - correct answer ✔✔change your habits
▪ Be Aware ▪ Accept that you may have some habits that need to be changed ▪ Take Action
▪ Being dependable is not - correct answer ✔✔going "beyond the call of duty"
Being dependable is a ____________ - correct answer ✔✔basic expectation
Not being dependable could - correct answer ✔✔get you fired
Typical aspects of being dependable - correct answer ✔✔▪ Being on time ▪ Telling the truth ▪ Doing what
you say you will do ▪ Not stealing (time) ▪ Not cheating ▪ Staying on task
Be on time - correct answer ✔✔▪ Be where you are supposed to be and be where you are
Telling the truth - correct answer ✔✔▪ Even if the news is bad
do what you say you'll do - correct answer ✔✔▪ Promise and deliver
verified solutions
A cultural norm that advocates being ______________ for the work that one does and is based on
_____________ - correct answer ✔✔personally accountable and responsible; a belief that work has
intrinsic value
Every workplace has its own ____________ - correct answer ✔✔unique culture and established norm
What must you adapt to in a workplace? - correct answer ✔✔YOU must adapt to the culture
Each person is part of a team with specific tasks they are ____________ for - correct answer
✔✔accountable
Each person must see and appreciate the _______________________ they are to perform - correct
answer ✔✔value of the task
Agricultural Age - correct answer ✔✔● Distributed management of work ● High discretion in use of time
● Broad spectrum of work skills
Industrial Age - correct answer ✔✔● Centralized management of work ● Little discretion in use of time ●
Specialized work skills
Informational Age - correct answer ✔✔● Distributed management of work - self management ● High
discretion in use of time ● Broad spectrum of work skills ● Increased level of access and use of
information ● Communication with various organizational levels ● Faster decision making
Intrapersonal Skills - correct answer ✔✔o Communications
o Appearance
o Working as a member of a team
, o Building Relationships/Networking
o Conflict Resolution
Types of communication: - correct answer ✔✔- Verbal, written, and silent
During your internship you will have the opportunity to work with a variety of people at different levels.
When building a working relationship, ________________ - correct answer ✔✔let it begin with YOU!
Why can it be difficult to change our habits? - correct answer ✔✔Sometimes it is difficult to change our
habits and attitudes due to a long list of external factors such as family, friends, media, etc.
What should you know? - correct answer ✔✔What your strengths and weaknesses are
Be willing to _________ - correct answer ✔✔change your habits
▪ Be Aware ▪ Accept that you may have some habits that need to be changed ▪ Take Action
▪ Being dependable is not - correct answer ✔✔going "beyond the call of duty"
Being dependable is a ____________ - correct answer ✔✔basic expectation
Not being dependable could - correct answer ✔✔get you fired
Typical aspects of being dependable - correct answer ✔✔▪ Being on time ▪ Telling the truth ▪ Doing what
you say you will do ▪ Not stealing (time) ▪ Not cheating ▪ Staying on task
Be on time - correct answer ✔✔▪ Be where you are supposed to be and be where you are
Telling the truth - correct answer ✔✔▪ Even if the news is bad
do what you say you'll do - correct answer ✔✔▪ Promise and deliver
