MRT (Problem solving)
Problem solving is what competency? - answer Mental agility
Purpose of problem solving? - answer Need to understand a problem in order to solve
it.
Allows you to consider information you missed
Allows you to engage in root cause analysis.
Confirmation bias - answer Our mind sees what it is looking for
It is hard to change our mind also known as the Velcro/Teflon affect
Velcro effect - answer Evidence that supports our thoughts and beliefs
Teflon affects - answer Evidence that does not support our thoughts and beliefs
Step 1 of problem solving - answer Identify the problem/objective
Step 2 of problem solving - answer What caused the problem/why
Step 3 of problem solving - answerWhat did you miss/flexibility
Step 4 of problem solving process - answerWhat's the evidence that each factor
contributed to the problem/ Accuracy
Step 5 of problem solving process - answerWhat really caused the problem?/clarity and
control
Step 6 of problem solving process - answerWhat can you do about it?/Positive change
problem solving is used to - answerTo increase flexibility and accuracy in thinking about
the causes of problems
When do you use this skill? - answerWhen you are confronted with a situation that
requires a thorough understanding of its causes
How do you use problem solving skill - answerUse critical questions from avoid thinking
trap to Identify the factors that caused the problem.
What's the problem you are trying to solve? Keyword? Step 1 - answerObjective
What caused the problem? Keyword step 2 - answerWhy
Problem solving is what competency? - answer Mental agility
Purpose of problem solving? - answer Need to understand a problem in order to solve
it.
Allows you to consider information you missed
Allows you to engage in root cause analysis.
Confirmation bias - answer Our mind sees what it is looking for
It is hard to change our mind also known as the Velcro/Teflon affect
Velcro effect - answer Evidence that supports our thoughts and beliefs
Teflon affects - answer Evidence that does not support our thoughts and beliefs
Step 1 of problem solving - answer Identify the problem/objective
Step 2 of problem solving - answer What caused the problem/why
Step 3 of problem solving - answerWhat did you miss/flexibility
Step 4 of problem solving process - answerWhat's the evidence that each factor
contributed to the problem/ Accuracy
Step 5 of problem solving process - answerWhat really caused the problem?/clarity and
control
Step 6 of problem solving process - answerWhat can you do about it?/Positive change
problem solving is used to - answerTo increase flexibility and accuracy in thinking about
the causes of problems
When do you use this skill? - answerWhen you are confronted with a situation that
requires a thorough understanding of its causes
How do you use problem solving skill - answerUse critical questions from avoid thinking
trap to Identify the factors that caused the problem.
What's the problem you are trying to solve? Keyword? Step 1 - answerObjective
What caused the problem? Keyword step 2 - answerWhy
