PACE ASAP Certification (2024) Exam
Questions and Answers 100% Solved
Serial Tasking - ✔✔Completing one task after another in order of priority
Convergent thinking - ✔✔Relies on reason and logic to find the one best
answer to a question
Divergent thinking - ✔✔Focuses on producing a broad variety of ideas
Levels of Communication - ✔✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ✔✔Opposing opinions, high stakes,
strong emotions
Communication Cycle - ✔✔Sender > Message > Receiver
Main 3 Components of Communication - ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ✔✔10%
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Tone of Voice (% of meaning) - ✔✔35%
Body Language (% of meaning) - ✔✔55%
Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - ✔✔Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - ✔✔Place, People, Purpose
Non-Verbal Listening Skills - ✔✔Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - ✔✔Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - ✔✔1. The Director
2. The Socializer
3. The Thinker
4. The Relator
inflection - ✔✔Change in pitch or tone of the voice
The director - ✔✔Direct and guarded
The thinker - ✔✔Indirect and guarded
The realator - ✔✔Indirect and open
The socializer - ✔✔Direct and open
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Elements of Emotional Intelligence (EQ) - ✔✔personal competence and
social competence
Personal Competence (EQ) Elements - ✔✔self awareness and self
management
social competence (EQ) Elements - ✔✔social awareness and relationship
management
self-awareness (EQ) - ✔✔understand your own emotions
self-management (EQ) - ✔✔Managing your own emotions and behaviors
social awareness (EQ) - ✔✔Identify and understand the emotions of others
relationship management (EQ) - ✔✔Manage interactions with others
successfully
prescriptive feedback - ✔✔Offer a solution for the problem, what they can
do different next time
descriptive feedback - ✔✔State what didn't work and why, no judgement l,
stick to the facts
Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note
Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Questions and Answers 100% Solved
Serial Tasking - ✔✔Completing one task after another in order of priority
Convergent thinking - ✔✔Relies on reason and logic to find the one best
answer to a question
Divergent thinking - ✔✔Focuses on producing a broad variety of ideas
Levels of Communication - ✔✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ✔✔Opposing opinions, high stakes,
strong emotions
Communication Cycle - ✔✔Sender > Message > Receiver
Main 3 Components of Communication - ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ✔✔10%
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Tone of Voice (% of meaning) - ✔✔35%
Body Language (% of meaning) - ✔✔55%
Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - ✔✔Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - ✔✔Place, People, Purpose
Non-Verbal Listening Skills - ✔✔Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - ✔✔Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - ✔✔1. The Director
2. The Socializer
3. The Thinker
4. The Relator
inflection - ✔✔Change in pitch or tone of the voice
The director - ✔✔Direct and guarded
The thinker - ✔✔Indirect and guarded
The realator - ✔✔Indirect and open
The socializer - ✔✔Direct and open
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Elements of Emotional Intelligence (EQ) - ✔✔personal competence and
social competence
Personal Competence (EQ) Elements - ✔✔self awareness and self
management
social competence (EQ) Elements - ✔✔social awareness and relationship
management
self-awareness (EQ) - ✔✔understand your own emotions
self-management (EQ) - ✔✔Managing your own emotions and behaviors
social awareness (EQ) - ✔✔Identify and understand the emotions of others
relationship management (EQ) - ✔✔Manage interactions with others
successfully
prescriptive feedback - ✔✔Offer a solution for the problem, what they can
do different next time
descriptive feedback - ✔✔State what didn't work and why, no judgement l,
stick to the facts
Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note
Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
