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Levels of Communication - ✔✔Casual Communication - low intensity,
inconsequential, and light (ex: a spontaneous chat with a coworker in the
hallway)
Critical Communication - slightly higher intensity, more consequential, qnd
a little more challenging (ex: a phone call to discuss the status of a project
with its owner)
Crucial Communication -
The communication Cycle - ✔✔SENDER (message, endcode) --> SEND --
> RECEIVER (decode, interpret) --> receiver becomes sender
Sender fliters message through unique lens of emotion, experience,
background, education, and more.
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