AELCR.CSOLOMON,CGREGCW.CMARSHALLCANDCELNORACW.CSTUART
TABLECOFCCONTENT
PARTC1:CUNDERSTANDCTHECVALUECPROPOSITION
1. WelcomeCtoCtheCWorldCofCMarketing:CCreateCandCDeliverCValue
2. Global,CEthical,CandCSustainableCMarketing
3. StrategicCMarketCPlanning
Supplement:CBuildCaCMarketingCPlan
PARTC2:CDETERMINECTHECVALUECPROPOSITIONSCDIFFERENTCCUSTOMERSCWANT
4. MarketCResearch
5. MarketingCAnalytics:CWelcomeCtoCtheCEraCofCBigCData!
6. UnderstandCConsumerCandCBusinessCMarkets
7. Segmentation,CTargetCMarketing,CandCPositioning
,PARTC3:CDEVELOPCTHECVALUECPROPOSITIONCFORCTHECCUSTOMER
8. ProductCI:CInnovationCandCNewCProductCDevelopment
9. ProductCII:CProductCStrategy,CBranding,CandCProductCManagement
10. Price:CWhatCIsCtheCValueCPropositionCWorth?
Supplement:CMarketingCMath
PARTC4:CDELIVERCANDCCOMMUNICATECTHECVALUECPROPOSITION
11. DeliverCtheCGoods:CDetermineCtheCDistributionCStrategy
12. DeliverCtheCCustomerCExperience:CGoodsCandCServicesCviaCBricksCandCClicks
13. PromotionCI:CAdvertisingCOneCtoCManyCMarketingCCommunications
14. PromotionCII:CSocialCMediaCMarketingCandCOtherCCommunicationCTools
, Marketing:CRealCPeople,CRealCChoices,C10eC(Solomon)
ChapterC1C WelcomeCtoCtheCWorldCofCMarketing:CCreateCandCDeliverCValue
1) A isCtheCultimateCuserCofCaCgoodCorCservice.
A) stakeholder
B) market
C) targetCmarket
D) marketer
E) consumerCAn
swer:CECDifficul
ty:C Easy
LO:C1.1:CExplainCwhatCmarketingCis,CtheCmarketingCmix,CwhatCcanCbeCmarketedCandCtheCvalueCofCmarketi
ng
2) C
isCtheCactivity,CsetCofCinstitutions,CandCprocessesCforCcreating,Ccommunicating,Cdelivering,CandC
exchangingCofferingsCthatChaveCvalueCforCcustomers,Cclients,Cpartners,CandCsocietyCatClarge.
A) DemandCsatisfaction
B) CompetitiveCadvantageCbuilding
C) Marketing
D) TotalCqualityCmanagement
E) ValueCchainCmanagemen
tCAnswer:CC
Difficulty:C Easy
LO:C1.1:CExplainCwhatCmarketingCis,CtheCmarketingCmix,CwhatCcanCbeCmarketedCandCtheCvalueCofCmarketi
ng
AACSB:C WrittenCandCoralCcommunication
3) The
consistsCofCtheCtoolsCanCorganizationCusesCtoCcreateCaCdesiredCresponseCamongCaCsetCofCpredefi
nedCconsumers.
A) sharingCeconomy
B) marketCposition
C) valueCproposition
D) marketplace
E) marketingCmix
Answer:CECDiffic
C
ulty:C Easy
LO:C1.1:CExplainCwhatCmarketingCis,CtheCmarketingCmix,CwhatCcanCbeCmarketedCandCtheCvalueCofCmarketi
ng