WGU C721 Change Management Test with
Questions and 100% Correct Answers Already
Passed
The Stakeholder Approach - ✔✔Has the capacity to enable users to identify groups, their
"ethics" and how each affects and is affected by an organization's change. Originated as a
strategic management approach to address the "principle of who or what really counts."
Resource Dependency Theory - ✔✔Organizations are dependent on the environments in
which they operate. Motivation of the leaders was to ensure the survival of the organization
and enhance its autonomy while maintaining stability.
Duncan's Model (environment-industry-organization fit) - ✔✔Can be used to understand an
organization's existing environment and to diagnose the type of organization to which that
organization might move to increase its performance. The model is a simple "big picture" and
straightforward way of mapping an organization's fit with environmental uncertainty. The two
dimensions of environments are environmental change and environmental complexity.
Systems Contingency Model (congruence) - ✔✔There's no one right or best strategy,
structure, or culture that can predict organizational success; effectiveness is defined by the "fit"
or congruence of these dimensions working together to meet environmental and competitive
requirements. Starts with the organization's vision, mission, and strategy.
3 Phases:
Input
Transformation
Output
Greiner's Organization Life Cycle Model - ✔✔5 Stages:
1. Entrepreneurial
, 2. Collectivity
3. Formalization
4. Elaboration
5. Revitalization or Decline
Entrepreneurial - ✔✔Growth with creativity
Collectivity - ✔✔Growth with clear direction
Formalization - ✔✔Growth with delegation
Elaboration - ✔✔Growth with coordination
Revitalization or Decline - ✔✔Growth with collaboration and innovation
Action Research Model - ✔✔10 phases:
1. Identify the problem or opportunity
2. Consult with the client - initial meeting
3. Collect data
4. Make a preliminary diagnosis
5. Present feedback to the client
6. Jointly diagnose the problem/opportunity/findings with the client
7. Instigate joint action steps
8. Implement change
9. Manage change
10. Collect post-implementation data
Questions and 100% Correct Answers Already
Passed
The Stakeholder Approach - ✔✔Has the capacity to enable users to identify groups, their
"ethics" and how each affects and is affected by an organization's change. Originated as a
strategic management approach to address the "principle of who or what really counts."
Resource Dependency Theory - ✔✔Organizations are dependent on the environments in
which they operate. Motivation of the leaders was to ensure the survival of the organization
and enhance its autonomy while maintaining stability.
Duncan's Model (environment-industry-organization fit) - ✔✔Can be used to understand an
organization's existing environment and to diagnose the type of organization to which that
organization might move to increase its performance. The model is a simple "big picture" and
straightforward way of mapping an organization's fit with environmental uncertainty. The two
dimensions of environments are environmental change and environmental complexity.
Systems Contingency Model (congruence) - ✔✔There's no one right or best strategy,
structure, or culture that can predict organizational success; effectiveness is defined by the "fit"
or congruence of these dimensions working together to meet environmental and competitive
requirements. Starts with the organization's vision, mission, and strategy.
3 Phases:
Input
Transformation
Output
Greiner's Organization Life Cycle Model - ✔✔5 Stages:
1. Entrepreneurial
, 2. Collectivity
3. Formalization
4. Elaboration
5. Revitalization or Decline
Entrepreneurial - ✔✔Growth with creativity
Collectivity - ✔✔Growth with clear direction
Formalization - ✔✔Growth with delegation
Elaboration - ✔✔Growth with coordination
Revitalization or Decline - ✔✔Growth with collaboration and innovation
Action Research Model - ✔✔10 phases:
1. Identify the problem or opportunity
2. Consult with the client - initial meeting
3. Collect data
4. Make a preliminary diagnosis
5. Present feedback to the client
6. Jointly diagnose the problem/opportunity/findings with the client
7. Instigate joint action steps
8. Implement change
9. Manage change
10. Collect post-implementation data
