MADM 701 Test 3
Meaning and Personality - Answers -How people affect others and how they understand
and view themselves, as well as their pattern of inner and outer measurable traits and
the person-situation interaction
Important Role of Heredity and the Brain - Answers --Nature and nurture contribute to
personality
-Self-concept
-Self-esteem
Self-concept - Answers -people's attempts to understand themselves
self-esteem - Answers -people's self-perceived competence and self-image
OBSE - Answers -the self-perceived value of oneself as an organizational member
acting within an organization context
person-situation interaction - Answers -Each situation is different
Socialization ProcessPersonality - Answers -Personality development consists of a
continuous process and sequence based largely on learning opportunities and the
continuous impact from the social environment (socialization process)
Successful organizational socialization includes: - Answers --Challenging first job
-Relevant training
-Timely and consistent feedback
-Right person in charge of socialization
-Relaxed orientation program
-Work groups with high morale
"Big Five" Personality Traits (FFM) - Answers --Extraversion
-Agreeableness
-Conscientiousness
-Emotional Stability
-Openness to experience
Attribution Errors - Answers -Fundamental Attribution Error - incorrectly attributing
others' behavior to external factors
Self-Serving Bias - accepting credit for success; blaming external factors for failure
, Job Design - Answers -The methods that management uses to develop the content of a
job, including all of the relevant tasks, as well as the processes by which jobs are
constructed and revised
Major Job Design Applications - Answers --Job Rotation
-Job Enlargement
-Job Enrichment
Job Rotation - Answers -Moving employees from one relatively simple job to another
after short time periods (every hour, every day, etc.)
Non-motivational but may help with cross-training
Job Enlargement - Answers -Increasing the number of tasks each employee performs
More skills used by workers; does not guarantee satisfaction just more work
Job Enrichment - Answers -Direct outgrowth of Herzberg's two-factor theory
Designing jobs that include more work variety, higher level of knowledge and skill, more
autonomy and responsibility, and opportunity for personal growth
Job Characteristics Model - Answers -Recognizes that certain job characteristics
contribute to certain psychological states
Extraversion - Answers -Sociable, outgoing, talkative, assertive
-Higher = more management/sales success, more absenteeism
Agreeableness - Answers -Cooperative, warm, caring, courteous
-Higher = better customer service, better conflict handling
Conscientiousness - Answers -Dependable, hardworking, organize persistent
-Higher =strongest positive correlation with job performance, higher goal setting, take on
more responsibility, less absent
Openness to experience - Answers -Curious, intellectual, creative, flexible
-Higher = job training proficiency, have strategic management style
Emotional stability - Answers -Calm, secure, happy, unworried
-High = tied to job performance, better in stressful situation
Myers-Briggs Type Indicator - Answers -Based on four dimensions of traits:
-Extraversion vs. Introversion
--How people prefer to focus their energies
-Sensing vs. Intuiting
Meaning and Personality - Answers -How people affect others and how they understand
and view themselves, as well as their pattern of inner and outer measurable traits and
the person-situation interaction
Important Role of Heredity and the Brain - Answers --Nature and nurture contribute to
personality
-Self-concept
-Self-esteem
Self-concept - Answers -people's attempts to understand themselves
self-esteem - Answers -people's self-perceived competence and self-image
OBSE - Answers -the self-perceived value of oneself as an organizational member
acting within an organization context
person-situation interaction - Answers -Each situation is different
Socialization ProcessPersonality - Answers -Personality development consists of a
continuous process and sequence based largely on learning opportunities and the
continuous impact from the social environment (socialization process)
Successful organizational socialization includes: - Answers --Challenging first job
-Relevant training
-Timely and consistent feedback
-Right person in charge of socialization
-Relaxed orientation program
-Work groups with high morale
"Big Five" Personality Traits (FFM) - Answers --Extraversion
-Agreeableness
-Conscientiousness
-Emotional Stability
-Openness to experience
Attribution Errors - Answers -Fundamental Attribution Error - incorrectly attributing
others' behavior to external factors
Self-Serving Bias - accepting credit for success; blaming external factors for failure
, Job Design - Answers -The methods that management uses to develop the content of a
job, including all of the relevant tasks, as well as the processes by which jobs are
constructed and revised
Major Job Design Applications - Answers --Job Rotation
-Job Enlargement
-Job Enrichment
Job Rotation - Answers -Moving employees from one relatively simple job to another
after short time periods (every hour, every day, etc.)
Non-motivational but may help with cross-training
Job Enlargement - Answers -Increasing the number of tasks each employee performs
More skills used by workers; does not guarantee satisfaction just more work
Job Enrichment - Answers -Direct outgrowth of Herzberg's two-factor theory
Designing jobs that include more work variety, higher level of knowledge and skill, more
autonomy and responsibility, and opportunity for personal growth
Job Characteristics Model - Answers -Recognizes that certain job characteristics
contribute to certain psychological states
Extraversion - Answers -Sociable, outgoing, talkative, assertive
-Higher = more management/sales success, more absenteeism
Agreeableness - Answers -Cooperative, warm, caring, courteous
-Higher = better customer service, better conflict handling
Conscientiousness - Answers -Dependable, hardworking, organize persistent
-Higher =strongest positive correlation with job performance, higher goal setting, take on
more responsibility, less absent
Openness to experience - Answers -Curious, intellectual, creative, flexible
-Higher = job training proficiency, have strategic management style
Emotional stability - Answers -Calm, secure, happy, unworried
-High = tied to job performance, better in stressful situation
Myers-Briggs Type Indicator - Answers -Based on four dimensions of traits:
-Extraversion vs. Introversion
--How people prefer to focus their energies
-Sensing vs. Intuiting
