MADM 701 Test 1
Paradigm Shift - Answers -Not only recognize and appreciate the importance of human
resources but also use recent history as a catalyst for change in the understanding and
management of human resources
Challenges - Answers -View employees as assets rather than costs
Make employees feel valued
Recognize and appreciate the importance of human resources
Management Dimensions (Skills) - Answers -Technical
Conceptual
Human
Theory X - Answers -assumption that employees are lazy and only interested in money
Technical Managemnt Dimension - Answers -functional expertise
Conceptual Managemnt Dimension - Answers -being able to see the big picture and
how different parts of organization work together
Human Managemnt Dimension - Answers -people skills
Organizational Behavior Approach - Answers -Human behavior more complicated than
just providing good pay, proper working conditions, and job security
Organizational Behavior Approach - Answers -Employees are complex, and theoretical
understanding supported by research is needed before applications are made to
manage employees
type of job
Improving—U.S. women represent 1/2 of college students; 1/3 of MBA degree holders,
and 1/2 of middle managers
Legislation and Lawsuits - Answers -Protection from age, pregnancy, disability, Civil
Rights protected classes, and family/medical discrimination
Growth in International Business - Answers -Cultural diversity a by-product of going
international
Competitive Pressures - Answers -Diversity associated with more innovation and
potential breakthrough competitive advantages
, One-eighth Situation - Answers -Only 1/8 of organizations buy into importance and
value of human resources, incorporate high performance work practices, and stick with
these practices
Reasons for Knowing-Doing Gap - Answers -Talk but no action
Fear
Internal competition
Poorly designed and complex measurement systems
Reliance on precedent
Evidence-Based Management - Answers -Use hard facts and empirical evidence to
make decisions
Evidence-Based Management - Answers -Make organizational decisions informed by
social science and organizational research
Evidence-Based Management - Answers -Move decisions away from personal
preference and unsystematic experience toward those based on the best available
scientific evidence
Evidence-Based Management - Answers -Satisfies the need to refocus management
education based on valid theory and research, translated for effective practice
Hawthorne Studies - Answers -Beginning of the systematic study and understanding of
organizational behavior
Illumination Studies - Answers -Effect of light intensity on employee productivity
Productivity increased even at moonlight level
Relay Room Study - Answers -Effect of workday length, rest breaks, and pay on
productivity
Productivity increased even when factors returned to normal
Bank Wiring Room Study - Answers -Regular supervisors used; productivity decreased;
output restricted by group members
Hawthorne Effect - Answers -Conclusion that increased productivity was due to special
attention & interesting work in relay room study
Minimized effect of small groups and supervision
Scientific Perspective Rules - Answers -Purpose
Definitions
Measures
Methods
Results
Paradigm Shift - Answers -Not only recognize and appreciate the importance of human
resources but also use recent history as a catalyst for change in the understanding and
management of human resources
Challenges - Answers -View employees as assets rather than costs
Make employees feel valued
Recognize and appreciate the importance of human resources
Management Dimensions (Skills) - Answers -Technical
Conceptual
Human
Theory X - Answers -assumption that employees are lazy and only interested in money
Technical Managemnt Dimension - Answers -functional expertise
Conceptual Managemnt Dimension - Answers -being able to see the big picture and
how different parts of organization work together
Human Managemnt Dimension - Answers -people skills
Organizational Behavior Approach - Answers -Human behavior more complicated than
just providing good pay, proper working conditions, and job security
Organizational Behavior Approach - Answers -Employees are complex, and theoretical
understanding supported by research is needed before applications are made to
manage employees
type of job
Improving—U.S. women represent 1/2 of college students; 1/3 of MBA degree holders,
and 1/2 of middle managers
Legislation and Lawsuits - Answers -Protection from age, pregnancy, disability, Civil
Rights protected classes, and family/medical discrimination
Growth in International Business - Answers -Cultural diversity a by-product of going
international
Competitive Pressures - Answers -Diversity associated with more innovation and
potential breakthrough competitive advantages
, One-eighth Situation - Answers -Only 1/8 of organizations buy into importance and
value of human resources, incorporate high performance work practices, and stick with
these practices
Reasons for Knowing-Doing Gap - Answers -Talk but no action
Fear
Internal competition
Poorly designed and complex measurement systems
Reliance on precedent
Evidence-Based Management - Answers -Use hard facts and empirical evidence to
make decisions
Evidence-Based Management - Answers -Make organizational decisions informed by
social science and organizational research
Evidence-Based Management - Answers -Move decisions away from personal
preference and unsystematic experience toward those based on the best available
scientific evidence
Evidence-Based Management - Answers -Satisfies the need to refocus management
education based on valid theory and research, translated for effective practice
Hawthorne Studies - Answers -Beginning of the systematic study and understanding of
organizational behavior
Illumination Studies - Answers -Effect of light intensity on employee productivity
Productivity increased even at moonlight level
Relay Room Study - Answers -Effect of workday length, rest breaks, and pay on
productivity
Productivity increased even when factors returned to normal
Bank Wiring Room Study - Answers -Regular supervisors used; productivity decreased;
output restricted by group members
Hawthorne Effect - Answers -Conclusion that increased productivity was due to special
attention & interesting work in relay room study
Minimized effect of small groups and supervision
Scientific Perspective Rules - Answers -Purpose
Definitions
Measures
Methods
Results
