MADM 701: Module 2 Exam Questions
and Answers
The modern approach to organization theory and design consists of: - Answers -flexible
networks, recognizes the interaction of technology and people.
There is also a renewed recognition for the role that ________ plays in innovation,
change, and learning in today's and future organizations. - Answers -Structure or lack
thereof
organizational structure - Answers -the skeletal framework for organizational behavior;
pattern of interactions and coordination that links the technology, tasks, and human
components of the organization.
Chester Barnard - Answers -defined formal organization as a system of consciously
coordinated activities of two or more persons. The real break with classical thinking on
organizational structure is generally recognized to be his work. Bottom up instead of top
down.
Organizational Theory Evolution - Answers -The first major development in organization
theory was to view the organization as a system made up of interacting parts
open-systems concept - Answers -- stresses the input of the external environment
- tremendous impact on modern org. structure.
contingency approach - Answers -no single best way to organize. must fit to the
environmental conditions.
Competency pay - Answers -goes beyond skill - rewards abstract
knowledge/competencies of employees. Ex: tech, international business, customer
service, social skills.
Broadbanding - Answers -the practice of collapsing the traditional large number of
salary levels into a small number of salary grades with broad pay ranges.
Smart Pay Techniques - Answers -utilizing evidence-based metrics to measure the
success of reward systems, stronger emphasis on making sure that employees are
engaged.
Forms of recognition - Answers -More responsibility, informal acknowledgment,
attention, praise, approval, or genuine appreciation for work well done - can really
impact performance.
, Natural Selection or Ecological View - Answers -challenges the contingency approach;
"survival of the fittest"; process of organizational selection and replacement.
These more recent approaches to ________ are based largely on _________ -
Answers -organization theory, systems theory
Single-loop learning - Answers -routine/behavioral learning, with little change to basic
assumptions.
Double-loop learning - Answers -continuous reevaluation to organization objectives and
change to culture - learning how to learn.
Adaptive Learning - Answers -adapting to environmental changes.
Generative learning - Answers -involves creativity and innovation, going beyond just
adapting to change to being ahead of and anticipating change.
Employees in ____________ are taught how to examine the effect of their decisions
and to change their behaviors as needed. - Answers -generative learning organizations
Cultural Values of Learning Organizations - Answers -Freedom of info - everyone has
good ideas
Empowerment at all levels - people closest to bottom usually know best solution.
Bi directional flow of learning
Culture of innovation - rewarding of new ideas
Culture of risk tolerance - Mistakes = learning
Characteristics of Learning Organizations - Answers -Presence of tension (ceative
tensions), Culture facilitating, Systems thinking
Creative tension - Answers -motivational need to learn
Systems Thinking - Answers --Shared vision
-Holistic thinking
-Openness
Culture Facilitating Learning - Answers -- Suggestions
- Teamwork
- Empowerment
- Empathy
Senge's Summary of Traditional Versus Learning Organizations 1) Determination of
overall direction - Answers -- Traditional: Vision is provided by top management
and Answers
The modern approach to organization theory and design consists of: - Answers -flexible
networks, recognizes the interaction of technology and people.
There is also a renewed recognition for the role that ________ plays in innovation,
change, and learning in today's and future organizations. - Answers -Structure or lack
thereof
organizational structure - Answers -the skeletal framework for organizational behavior;
pattern of interactions and coordination that links the technology, tasks, and human
components of the organization.
Chester Barnard - Answers -defined formal organization as a system of consciously
coordinated activities of two or more persons. The real break with classical thinking on
organizational structure is generally recognized to be his work. Bottom up instead of top
down.
Organizational Theory Evolution - Answers -The first major development in organization
theory was to view the organization as a system made up of interacting parts
open-systems concept - Answers -- stresses the input of the external environment
- tremendous impact on modern org. structure.
contingency approach - Answers -no single best way to organize. must fit to the
environmental conditions.
Competency pay - Answers -goes beyond skill - rewards abstract
knowledge/competencies of employees. Ex: tech, international business, customer
service, social skills.
Broadbanding - Answers -the practice of collapsing the traditional large number of
salary levels into a small number of salary grades with broad pay ranges.
Smart Pay Techniques - Answers -utilizing evidence-based metrics to measure the
success of reward systems, stronger emphasis on making sure that employees are
engaged.
Forms of recognition - Answers -More responsibility, informal acknowledgment,
attention, praise, approval, or genuine appreciation for work well done - can really
impact performance.
, Natural Selection or Ecological View - Answers -challenges the contingency approach;
"survival of the fittest"; process of organizational selection and replacement.
These more recent approaches to ________ are based largely on _________ -
Answers -organization theory, systems theory
Single-loop learning - Answers -routine/behavioral learning, with little change to basic
assumptions.
Double-loop learning - Answers -continuous reevaluation to organization objectives and
change to culture - learning how to learn.
Adaptive Learning - Answers -adapting to environmental changes.
Generative learning - Answers -involves creativity and innovation, going beyond just
adapting to change to being ahead of and anticipating change.
Employees in ____________ are taught how to examine the effect of their decisions
and to change their behaviors as needed. - Answers -generative learning organizations
Cultural Values of Learning Organizations - Answers -Freedom of info - everyone has
good ideas
Empowerment at all levels - people closest to bottom usually know best solution.
Bi directional flow of learning
Culture of innovation - rewarding of new ideas
Culture of risk tolerance - Mistakes = learning
Characteristics of Learning Organizations - Answers -Presence of tension (ceative
tensions), Culture facilitating, Systems thinking
Creative tension - Answers -motivational need to learn
Systems Thinking - Answers --Shared vision
-Holistic thinking
-Openness
Culture Facilitating Learning - Answers -- Suggestions
- Teamwork
- Empowerment
- Empathy
Senge's Summary of Traditional Versus Learning Organizations 1) Determination of
overall direction - Answers -- Traditional: Vision is provided by top management
