MADM 701 Ch9 and Ch10 Exam
Questions and Answers
burnout is - Answers -a type of stress
difference between burnout and stress - Answers -stress is normal and often quite
healthy. however, when the ability to cope with stress begins to let us down, then we
may be on the road to burnout.
burnout may be a consequence of - Answers -losing a sense of the basic purpose and
fulfillment of your work
extraorganizational stressors include things such as - Answers -societal/technological
change, globalization, the family, relocation, economic and financial conditions, race
and gender, and residential or community conditions.
categories of stressors affecting occupational stress - Answers -extraorganizational
stressors(outer level)-->organizational stressors-->group stressors-->individual
stressors-->job stress (core)
personality characteristics particularly relevant to individual stress - Answers --
extroversion
-supportiveness
-spontaneity
-emotionality
-tolerance for ambiguity
-anxiety
-the need for achievement
type A profile - Answers -is always moving;
eats/talks/walks rapidly;
impatient;
does 2 things at once;
cant cope w leisure time;
obsessed w numbers;
measures success by quantity;
aggressive;
competitive;
constantly feels under pressure
type B profile - Answers -not concerned about time;
, patient;
doesn't brag;
plays for fun, not to win;
relaxes without guilt;
has no pressing deadlines;
is mild-mannered;
is never in a hurry
frustration occurs when a motivated drive is - Answers -blocked before a person
reaches a desired goal.
approach-approach conflict - Answers -where the individual is motivated to approach
two or more positive but mutually exclusive goals
approach-avoidance conflict - Answers -where the individual is motivated to approach a
goal and at the same time is motivated to avoid it. the single goal contains both positive
and negative characteristics for the individual.
avoidance-avoidance conflict - Answers -where the individual is motivated to avoid two
or more negative but mutually exclusive goals
three separate types of goal conflict: - Answers -1. approach-approach
2. approach-avoidance
3. avoidance-avoidance
role conflict - Answers --such conflict has a negative impact on well-being
-different organizational roles carry conflicting demands and expectations
four major sources of interpersonal conflict - Answers -1. Personal differences: because
of everyone's unique backgrounds, differences can be a major source of conflict.
Disagreements may arise that turn into moral correctness rather than factuality.
2. Information deficiency: results from communication breakdown in the organization.
People may be using different information and one may be misinformed.
3. Role incompatibility: An example would be that two managers of different sectors
may have different goals which conflict. This conflict may have to be resolved by higher
level management.
4. Environmental stress: Environments characterized by shrinking or scarce resources,
downsizing, or competitive pressures are more prone to conflict. An example would be
when managers may be required to work more then this may interfere with personal life
which creates conflict.
conditions explaining intergroup conflict - Answers -1. competition for resources: budget
funds, space, supplies, personnel, and support services
2. task interdependence: 2 groups may depend on each other in a mutual way which
has more conflict than those independent of each other.
3. jurisdictional ambiguity: turf problems or overlapping responsibilities
Questions and Answers
burnout is - Answers -a type of stress
difference between burnout and stress - Answers -stress is normal and often quite
healthy. however, when the ability to cope with stress begins to let us down, then we
may be on the road to burnout.
burnout may be a consequence of - Answers -losing a sense of the basic purpose and
fulfillment of your work
extraorganizational stressors include things such as - Answers -societal/technological
change, globalization, the family, relocation, economic and financial conditions, race
and gender, and residential or community conditions.
categories of stressors affecting occupational stress - Answers -extraorganizational
stressors(outer level)-->organizational stressors-->group stressors-->individual
stressors-->job stress (core)
personality characteristics particularly relevant to individual stress - Answers --
extroversion
-supportiveness
-spontaneity
-emotionality
-tolerance for ambiguity
-anxiety
-the need for achievement
type A profile - Answers -is always moving;
eats/talks/walks rapidly;
impatient;
does 2 things at once;
cant cope w leisure time;
obsessed w numbers;
measures success by quantity;
aggressive;
competitive;
constantly feels under pressure
type B profile - Answers -not concerned about time;
, patient;
doesn't brag;
plays for fun, not to win;
relaxes without guilt;
has no pressing deadlines;
is mild-mannered;
is never in a hurry
frustration occurs when a motivated drive is - Answers -blocked before a person
reaches a desired goal.
approach-approach conflict - Answers -where the individual is motivated to approach
two or more positive but mutually exclusive goals
approach-avoidance conflict - Answers -where the individual is motivated to approach a
goal and at the same time is motivated to avoid it. the single goal contains both positive
and negative characteristics for the individual.
avoidance-avoidance conflict - Answers -where the individual is motivated to avoid two
or more negative but mutually exclusive goals
three separate types of goal conflict: - Answers -1. approach-approach
2. approach-avoidance
3. avoidance-avoidance
role conflict - Answers --such conflict has a negative impact on well-being
-different organizational roles carry conflicting demands and expectations
four major sources of interpersonal conflict - Answers -1. Personal differences: because
of everyone's unique backgrounds, differences can be a major source of conflict.
Disagreements may arise that turn into moral correctness rather than factuality.
2. Information deficiency: results from communication breakdown in the organization.
People may be using different information and one may be misinformed.
3. Role incompatibility: An example would be that two managers of different sectors
may have different goals which conflict. This conflict may have to be resolved by higher
level management.
4. Environmental stress: Environments characterized by shrinking or scarce resources,
downsizing, or competitive pressures are more prone to conflict. An example would be
when managers may be required to work more then this may interfere with personal life
which creates conflict.
conditions explaining intergroup conflict - Answers -1. competition for resources: budget
funds, space, supplies, personnel, and support services
2. task interdependence: 2 groups may depend on each other in a mutual way which
has more conflict than those independent of each other.
3. jurisdictional ambiguity: turf problems or overlapping responsibilities
