HRIR 3021 Exam 1questions &
answers 100% correct!
Origins of Human Resources - ANSWERS-Originated in the Industrial Revolution,
power had shifted (created a need for management practices)
-First HR department was BF Goodrich in 1900
-1902: National Cash Register Company become second HR department (formerly
personnel)
-Growth of HR departments from 5% to 50% of companies from 1915-1929
Shift from 20th to 21st Century - ANSWERS-Pyramid to network structured organization
-Internal to External focus
-Structured to Flexible style
-Mass production to mass customization
Triangle Factory Fire - ANSWERS-Hundreds of women & men died because they
couldn't escape the top floor of the building
-Doors were apparently locked to prevent unauthorized breaks
-Lead to improved factory safety standards
HR Movement - ANSWERS-Father of the HR movement is Elton Mayo
-Mental attitudes, proper supervision, and informal social relationships experiences in a
group were key to productivity and job satisfaction
Hawthorne Studies - ANSWERSStudies workers in different environments
-Productivity increased when they were being watched vs. working unwatched
Human Resource Management - ANSWERS-Optimize the usefulness of all workers in
an organization
-To help line managers manager their workers more effectively
CENTRAL RESPONSIBILITY- to deliver the workforce behaviors
Intellectual Capital - ANSWERS-Innovation
-Creativity
-Training
-"Know how"
Human Capital - ANSWERS-Physical and mental capabilities
-Experience
-Relationships
, How human capital created a competitive advantage - ANSWERS-Employees are the
RESOURCES of the employer
Employers need to:
-Create the right culture
-Attract and retain the best
-Manage efficiently
-Compete for talent globally
-Do it fast
Top 5 activities challenging organizations - ANSWERS1. People management
2. Innovation
3. Government Regulation
4. Disruptive technological change
5. Environmental Issues
Features of the competitive business environment - ANSWERS1. Globalization
2. Technology
3. Sustainability
4. Demographic changes
5 activities of HR managers - ANSWERS1. Staffing
2. Retention
3. Development
4. Adjustment
5. Managing Change
Staffing - ANSWERSa. Identifying work requirements within an organization
b. Determining the numbers of people and the skills mix necessary to do the work
c. Recruiting, selecting, and promoting qualified candidates
Retention - ANSWERSa. Rewarding employees for performing their jobs effectively
b. Ensuring harmonious work relations between employees and managers
c. Maintaining a safe, healthy work environment
Development - ANSWERSA function whose objective is to preserve and enhance
employees' competence in their jobs through improving their knowledge, skills and
abilities, and other characteristics; HR specialists use the term "competencies" to refer
to these items
Adjustment - ANSWERSComprises activities intended to maintain compliance with the
organization's HR policies (e.g. through discipline) and business strategies (e.g. cost
leadership)
answers 100% correct!
Origins of Human Resources - ANSWERS-Originated in the Industrial Revolution,
power had shifted (created a need for management practices)
-First HR department was BF Goodrich in 1900
-1902: National Cash Register Company become second HR department (formerly
personnel)
-Growth of HR departments from 5% to 50% of companies from 1915-1929
Shift from 20th to 21st Century - ANSWERS-Pyramid to network structured organization
-Internal to External focus
-Structured to Flexible style
-Mass production to mass customization
Triangle Factory Fire - ANSWERS-Hundreds of women & men died because they
couldn't escape the top floor of the building
-Doors were apparently locked to prevent unauthorized breaks
-Lead to improved factory safety standards
HR Movement - ANSWERS-Father of the HR movement is Elton Mayo
-Mental attitudes, proper supervision, and informal social relationships experiences in a
group were key to productivity and job satisfaction
Hawthorne Studies - ANSWERSStudies workers in different environments
-Productivity increased when they were being watched vs. working unwatched
Human Resource Management - ANSWERS-Optimize the usefulness of all workers in
an organization
-To help line managers manager their workers more effectively
CENTRAL RESPONSIBILITY- to deliver the workforce behaviors
Intellectual Capital - ANSWERS-Innovation
-Creativity
-Training
-"Know how"
Human Capital - ANSWERS-Physical and mental capabilities
-Experience
-Relationships
, How human capital created a competitive advantage - ANSWERS-Employees are the
RESOURCES of the employer
Employers need to:
-Create the right culture
-Attract and retain the best
-Manage efficiently
-Compete for talent globally
-Do it fast
Top 5 activities challenging organizations - ANSWERS1. People management
2. Innovation
3. Government Regulation
4. Disruptive technological change
5. Environmental Issues
Features of the competitive business environment - ANSWERS1. Globalization
2. Technology
3. Sustainability
4. Demographic changes
5 activities of HR managers - ANSWERS1. Staffing
2. Retention
3. Development
4. Adjustment
5. Managing Change
Staffing - ANSWERSa. Identifying work requirements within an organization
b. Determining the numbers of people and the skills mix necessary to do the work
c. Recruiting, selecting, and promoting qualified candidates
Retention - ANSWERSa. Rewarding employees for performing their jobs effectively
b. Ensuring harmonious work relations between employees and managers
c. Maintaining a safe, healthy work environment
Development - ANSWERSA function whose objective is to preserve and enhance
employees' competence in their jobs through improving their knowledge, skills and
abilities, and other characteristics; HR specialists use the term "competencies" to refer
to these items
Adjustment - ANSWERSComprises activities intended to maintain compliance with the
organization's HR policies (e.g. through discipline) and business strategies (e.g. cost
leadership)
