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performance management - ANSWERSthe process through which managers ensure
that employees' activities and outputs contribute to the organization's goals
simple ranking - ANSWERSmethod of performance measurement that requires
managers to rank employees in their group from highest performer to the poorest
performer
forced-distribution method - ANSWERSmethod of performance measurement that
assigns a certain percentage of employees to each category in a set of categories
paired comparison method - ANSWERSmethod of performance measurement that
compares each employee with each other employee to establish rankings
graphic rating scale - ANSWERSmethod of performance measurement that lists traits
and provides a rating scale for each trait; the employer uses the scale to indicate the
extent to which an employee displays each trait
mixed-standard scales - ANSWERSmethod of performance measurement that uses
several statements describing each trait to produce a final score for that trait
critical-incident method - ANSWERSmethod of performance measurement based on
managers' records of specific examples of the employee acting in ways that are either
effective or ineffective
behaviorally anchored rating scale (BARS) - ANSWERSmethod of performance
measurement that rates behavior in terms of a scale showing specific statements of
behavior that describe different levels of performance
behavioral observation scale - ANSWERSa variation of a BARS which uses all
behaviors necessary for effective performance to rate performance at a task
organizational behavior modification - ANSWERSa plan for managing the behavior of
employees through a formal system of feedback and reinforcement
management by objective (MBO) - ANSWERSa system in which people at each level of
the organization set goals in a process that flows from top to bottom, so employees at
all levels are contributing to the organization's overall goals; these goals become the
standards for evaluating each employee's performance
, 360- degree performance appraisal - ANSWERSperformance measurement that
combines information from the employee's managers, peers, subordinates, self, and
customers
calibration meeting - ANSWERSmeeting at which managers discuss employee
performance ratings and provide evidence supporting their ratings with the goal of
eliminating the influence of rating errors
employee development - ANSWERSthe combination of formal education, job
experiences, relationships, and assessment of personality and abilities to help
employees prepare for the future of their careers
protean career - ANSWERSa career that frequently changes based on changes in the
person's interests, abilities, and values and in the work environment
assessment - ANSWERScollecting information and providing feedback to employees
about their behavior, communication style, or skills
myers-briggs type indicator (MBTI) - ANSWERSpsychological test that identifies
individuals' preferences for source of energy, means of information gathering, way of
decision making, and lifestyle, providing information for team building and leadership
development
assessment center - ANSWERSan assessment process in which multiple raters or
assessors evaluate employees' performance on a number of exercises, usually as they
work in a group at an off-site location
leaderless group discussion - ANSWERSan assessment center exercise in which a
team of five to seven employees is assigned a problem and must work together to solve
it within a certain time period
benchmarks - ANSWERSa measurement tool that gathers ratings of a manager's use of
skills associated with success in managing
job experiences - ANSWERSthe combination of relationships, problems, demands,
tasks, and other features of an employee's jobs
transfer - ANSWERSassignment of an employee to a position in a different area of the
company, usually in a lateral move
downward move - ANSWERSassignment of an employee to a position with less
responsibility and authority