ASAP PACE Certification Exam (2024
Update) Questions and Answers 100%
Pass
Convergent thinking - ✔✔Relies on reason and logic to find the one best
answer to a question
Divergent thinking - ✔✔Focuses on producing a broad variety of ideas
Levels of Communication - ✔✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ✔✔Opposing opinions, high stakes,
strong emotions
Communication Cycle - ✔✔Sender > Message > Receiver
Main 3 Components of Communication - ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ✔✔10%
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Tone of Voice (% of meaning) - ✔✔35%
Body Language (% of meaning) - ✔✔55%
Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - ✔✔Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - ✔✔Place, People, Purpose
Non-Verbal Listening Skills - ✔✔Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - ✔✔Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - ✔✔1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - ✔✔Personal Competence, Social
Competence
Personal Competence (EQ) Elements - ✔✔Self-Awareness, Self-
Management
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Social Competence (EQ) Elements - ✔✔Social Awareness, Relationship
Management
Self-Awareness (EQ) - ✔✔Understand your own emotions
Self-Management (EQ) - ✔✔Managing your own emotions and behaviors
Social Awareness (EQ) - ✔✔Identify and understand the emotions of
others
Relationship Management (EQ) - ✔✔Manage interactions with others
successfully
Prescriptive Feedback - ✔✔Offer a solution for the problem - what they can
do different next time
Descriptive Feedback - ✔✔State what didn't work and why - no judgement,
stick to the facts
Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note
Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions
Constructive Conflict - ✔✔Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - ✔✔Creates negative outcomes - broken relationships,
decreased productivity and harms reputations
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Handling Gossip - ✔✔Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - ✔✔1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - ✔✔People follow because they have to
Permission Leadership - 2 (Relationships) - ✔✔People follow because they
want to
Production Leadership - 3 (Results) - ✔✔People follow because of what
you've done for the organization
People Development Leadership - 4 (Reproduction) - ✔✔People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) - ✔✔People follow because of who you
are and what you represent
Negotiation - ✔✔Discussion aimed at reaching an agreement
Collaboration - ✔✔Ability to work jointly with others to achieve a goal
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Update) Questions and Answers 100%
Pass
Convergent thinking - ✔✔Relies on reason and logic to find the one best
answer to a question
Divergent thinking - ✔✔Focuses on producing a broad variety of ideas
Levels of Communication - ✔✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ✔✔Opposing opinions, high stakes,
strong emotions
Communication Cycle - ✔✔Sender > Message > Receiver
Main 3 Components of Communication - ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ✔✔10%
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Tone of Voice (% of meaning) - ✔✔35%
Body Language (% of meaning) - ✔✔55%
Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - ✔✔Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - ✔✔Place, People, Purpose
Non-Verbal Listening Skills - ✔✔Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - ✔✔Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - ✔✔1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - ✔✔Personal Competence, Social
Competence
Personal Competence (EQ) Elements - ✔✔Self-Awareness, Self-
Management
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Social Competence (EQ) Elements - ✔✔Social Awareness, Relationship
Management
Self-Awareness (EQ) - ✔✔Understand your own emotions
Self-Management (EQ) - ✔✔Managing your own emotions and behaviors
Social Awareness (EQ) - ✔✔Identify and understand the emotions of
others
Relationship Management (EQ) - ✔✔Manage interactions with others
successfully
Prescriptive Feedback - ✔✔Offer a solution for the problem - what they can
do different next time
Descriptive Feedback - ✔✔State what didn't work and why - no judgement,
stick to the facts
Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note
Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions
Constructive Conflict - ✔✔Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - ✔✔Creates negative outcomes - broken relationships,
decreased productivity and harms reputations
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Handling Gossip - ✔✔Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - ✔✔1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - ✔✔People follow because they have to
Permission Leadership - 2 (Relationships) - ✔✔People follow because they
want to
Production Leadership - 3 (Results) - ✔✔People follow because of what
you've done for the organization
People Development Leadership - 4 (Reproduction) - ✔✔People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) - ✔✔People follow because of who you
are and what you represent
Negotiation - ✔✔Discussion aimed at reaching an agreement
Collaboration - ✔✔Ability to work jointly with others to achieve a goal
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
