Leadership and Management Ques ons
z z z
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z a.znorma ve
z b.ztozbezavoidedzatzallzcosts
z c.zazmetaphorzforzdifference
z d.zo enzideological
z e.zdueztozintellectualzdifferencesz-zb.ztozbezavoidedzatzallzcosts
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z a.zpersonalzsecurity
z b.ziden ty
z c.zsafety
z d.zrela onalzintegrity
z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
Thezearlyziden fica onzofzconflictziszimportantztozhelpzpreventzescala on.zManyzstressorszarezmanifestedzi
nzpar cularzmodeszofz______.
z a.zcommunica on
z b.zrela onships
z c.zinterac ons
z d.zexpressionzofzpersonalzemo ons
z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
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z a.zverbaliza ons
z b.zsnidezremarks
z c.zstatementszofzdiscomfort
z d.zcynicism
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z f.zb,zc,zandzdzareztrue.
z g.zAllzofzthezabovezareztrue.z-zg.zAllzofzthezabovezareztrue.
Allzofzthezfollowingzareztruezexceptz_____.
z a.zChallengeszthatzdifferenceszinzpersonali eszcreatezneedztozbezaddressed.
z b.zValueszmustzhavezazvoice,zandzthatzvoicezmustzbezhonored,zrespected,zandzincluded.
z c.zAllzproblemszcanzbezsolved.
d.zChallengeszthatzexistzinzmatchingzdemandztozavailablezresourceszneedzexpressionzifzconflictzaboutzthemzi
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b.zThezleaderzneedszanzenvironmentzthatzisznotzconstrainingzorzcontrollingzorzcreateszstructuralzbarrierszth
z
atzmakezitzdifficultztozexpresszpersonalzfeelings.
z c.zThezgoodzleaderzembraceszhiszorzherzownzfeelingszregardlesszofzintensity.
d.zThezleaderzmustzassessztheirzlevelzofzcomfortzandzself-
z
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z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
Crea ngzazcontextzofztrustziszthezessen alzframeworkzforz____.
z a.zazplacezwherezthezemployeezcanzsharezwithzyouzallzofztheirzproblems.
zb.zaztrulyzsafezplacezwherezconflictzcanzbezdealtzwithzaszeasilyzandzeffec velyzaszanyzotherzfunc on,zprocess
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z c.zquickerzdiscoveryzofzmistakes,zallowingzthezproperzpunishmentsztozbezdeliveredzmorezquickly.
zd.zNonezofzthesezisztrue.z-
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z b.zunfairzprocedures
z c.zunfairzrela onships
z d.zAllzofzthezabovezareztrue.z-zd.zAllzofzthezabovezareztrue.
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z a.zStaffzvocalizeszaffirma vely.
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z d.zcauseszmemberszofzthezteamztozgivezupzpar cipa ng.
z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
11.zFivezpersonalzbarrierszthatzhavezazdrama czimpactzonzthezindividualzleader'szabilityztozunderstand,zeng
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z b.zuncertaintyzaboutzthezcapacityztozhandlezthezconflictzemo onallyzandzpersonally
z c.zrecognizingzthatzmostzpeople'sza tudeztowardzconflictziszaznega vezone
z d.zlackzofzskill
z e.zlackzofzexposurezandzexperience
z f.zpreviouszfamilyzconflictszexperienced
z g.za,zb,zc,zd,zandzezareztrue.
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12.zStepszinzhandlingzconflictzincludez___.
z a.ziden fyingzthezproblem
z b.zimmediatelyzrepor ngzthezproblemztozhospitalzadministra on
z c.zmakingzsurezissueszarezexpressed
z d.zazandzczareztrue.z-zd.zazandzczareztrue.
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z a.zrela onshipzconflicts
z b.zinforma onzconflicts
z c.zinterestzconflicts
z d.zorganiza onalzconflicts
z e.zvalues-basedzconflicts
z f.zconflictszwithzadministra on
z g.zazthroughzezareztrue
z h.zAllzofzthezabovezareztrue.z-zg.zazthroughzezareztrue
14.zValueszconflictsz______.
z a.zarezthezeasiestztozaddresszinzthezworkplace
z b.zarezdifficultztozresolvezbecauseztheyzrelateztozwhozpeoplezare
z c.zarezdifficultztozresolvezbecauseztheyzrelateztozwhatzpeoplezbelieve
z d.zbzandzczareztruez-zd.zbzandzczareztrue
15.zAreasztozincludezinzthezmedia onzprocesszaszrela onshipzissueszarezexploredzincludezallzofzthezfollowing
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z c.zcompassionzandzempathy
z z z
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z a.znorma ve
z b.ztozbezavoidedzatzallzcosts
z c.zazmetaphorzforzdifference
z d.zo enzideological
z e.zdueztozintellectualzdifferencesz-zb.ztozbezavoidedzatzallzcosts
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z a.zpersonalzsecurity
z b.ziden ty
z c.zsafety
z d.zrela onalzintegrity
z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
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nzpar cularzmodeszofz______.
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z b.zrela onships
z c.zinterac ons
z d.zexpressionzofzpersonalzemo ons
z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
Theznextzstagezofzconflictziszseenzwithz_____.
z a.zverbaliza ons
z b.zsnidezremarks
z c.zstatementszofzdiscomfort
z d.zcynicism
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z f.zb,zc,zandzdzareztrue.
z g.zAllzofzthezabovezareztrue.z-zg.zAllzofzthezabovezareztrue.
Allzofzthezfollowingzareztruezexceptz_____.
z a.zChallengeszthatzdifferenceszinzpersonali eszcreatezneedztozbezaddressed.
z b.zValueszmustzhavezazvoice,zandzthatzvoicezmustzbezhonored,zrespected,zandzincluded.
z c.zAllzproblemszcanzbezsolved.
d.zChallengeszthatzexistzinzmatchingzdemandztozavailablezresourceszneedzexpressionzifzconflictzaboutzthemzi
sztozbezallayed.z-zc.zAllzproblemszcanzbezsolved.
Thezleaderzneedsztozbezcomfortablezwithzconflict.zFactorszwhichzarezimportantztozthiszoccurringzarezthezfoll
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b.zThezleaderzneedszanzenvironmentzthatzisznotzconstrainingzorzcontrollingzorzcreateszstructuralzbarrierszth
z
atzmakezitzdifficultztozexpresszpersonalzfeelings.
z c.zThezgoodzleaderzembraceszhiszorzherzownzfeelingszregardlesszofzintensity.
d.zThezleaderzmustzassessztheirzlevelzofzcomfortzandzself-
z
expressionzinzthezpresencezofzconflictzorzconflictzsitua ons.
z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
Crea ngzazcontextzofztrustziszthezessen alzframeworkzforz____.
z a.zazplacezwherezthezemployeezcanzsharezwithzyouzallzofztheirzproblems.
zb.zaztrulyzsafezplacezwherezconflictzcanzbezdealtzwithzaszeasilyzandzeffec velyzaszanyzotherzfunc on,zprocess
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z c.zquickerzdiscoveryzofzmistakes,zallowingzthezproperzpunishmentsztozbezdeliveredzmorezquickly.
zd.zNonezofzthesezisztrue.z-
zb.zaztrulyzsafezplacezwherezconflictzcanzbezdealtzwithzaszeasilyzandzeffec velyzaszanyzotherzfunc on,zprocess
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z b.zunfairzprocedures
z c.zunfairzrela onships
z d.zAllzofzthezabovezareztrue.z-zd.zAllzofzthezabovezareztrue.
Exampleszofzpoorzcommunica onzinzfullyzsharingzpersonalzviews,zinsights,zorzopinionzincludezallzofzthezfollo
wingzexceptz___.
z a.zStaffzvocalizeszaffirma vely.
z b.zYouzseezpeopleznoddingztheirzheadszorzsi ngzinzsilencezinzresponseztozazstatementzorzques onzraised.
zc.zYouzno cezpeoplezstopzques oningzorzraisingzissueszbecauseztheyzfearzbeingzlabeledzasznotzbeingzteamzp
layers.z-za.zStaffzvocalizeszaffirma vely.
10.zAliena on____.
a.ziszencouragedzbyzpermi ngzthezreflec vezworkzofzthezprofessionztozbezsacrificedzbyzunrelen ngzworkzex
pecta ons.
b.ziszencouragedzwhenzteamzmemberszarezkeptzbusyzdoingzwithoutzthezopportunityztozthinkzaboutzwhatzth
ey'rezdoing.
c.zthatzflourisheszpreventszindividualszfromzeverzarrivingzatzthatzuniquezfellowshipzandzstrongzsensezofzprof
essionalzrela onshipzthatziszazsignzofzazcommi edzteam.
z d.zcauseszmemberszofzthezteamztozgivezupzpar cipa ng.
z e.zAllzofzthezabovezareztrue.z-ze.zAllzofzthezabovezareztrue.
11.zFivezpersonalzbarrierszthatzhavezazdrama czimpactzonzthezindividualzleader'szabilityztozunderstand,zeng
age,zandzmanagezconflictzincludez____.
z a.zwillingnessztozconfrontzconflict
z b.zuncertaintyzaboutzthezcapacityztozhandlezthezconflictzemo onallyzandzpersonally
z c.zrecognizingzthatzmostzpeople'sza tudeztowardzconflictziszaznega vezone
z d.zlackzofzskill
z e.zlackzofzexposurezandzexperience
z f.zpreviouszfamilyzconflictszexperienced
z g.za,zb,zc,zd,zandzezareztrue.
, z h.zAllzofzthezabovezareztrue.z-zg.za,zb,zc,zd,zandzezareztrue.
12.zStepszinzhandlingzconflictzincludez___.
z a.ziden fyingzthezproblem
z b.zimmediatelyzrepor ngzthezproblemztozhospitalzadministra on
z c.zmakingzsurezissueszarezexpressed
z d.zazandzczareztrue.z-zd.zazandzczareztrue.
Thezfiveztypeszofzconflictszarez___.
z a.zrela onshipzconflicts
z b.zinforma onzconflicts
z c.zinterestzconflicts
z d.zorganiza onalzconflicts
z e.zvalues-basedzconflicts
z f.zconflictszwithzadministra on
z g.zazthroughzezareztrue
z h.zAllzofzthezabovezareztrue.z-zg.zazthroughzezareztrue
14.zValueszconflictsz______.
z a.zarezthezeasiestztozaddresszinzthezworkplace
z b.zarezdifficultztozresolvezbecauseztheyzrelateztozwhozpeoplezare
z c.zarezdifficultztozresolvezbecauseztheyzrelateztozwhatzpeoplezbelieve
z d.zbzandzczareztruez-zd.zbzandzczareztrue
15.zAreasztozincludezinzthezmedia onzprocesszaszrela onshipzissueszarezexploredzincludezallzofzthezfollowing
zexceptz___.
z a.zmutualzrespect
z b.zneedszversuszwants
z c.zcompassionzandzempathy
