Leadership and Management Exam 3 study guide well illustrated

Leadership and Management Exam 3: Chapter 18 + 19 + 20 + 21 +
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22 + 23 + 24 + 25 k k k k k k




Whatkiskemployeekbehaviorkbestkreinforcedkby?

A)

Praisekfromkaksupervisor

B)

Ankincreasekinktheirkpay

C)

Akpersonallykvaluedkreward

D)

Threatkofkpunishmentk-kC



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Eachkpersonkiskakuniquekindividualkwhokiskmo vatedkbykdifferentkthings.kThekotherkop onsklackkthatkeleme
ntkofkpersonalkvalue.



Whatkdidkmo va onalktheoristkVictorkVroomkstate?

A)

Personalkmo vatorskcouldkbekseparatedkfromkjobksa sfiers

B)

Peoplekarekmo vatedkbykthreekbasickneeds:kachievement,kaffilia on,kandkpower

C)

Akmanager'skassump onskaboutkworkerskdirectlykaffectkthekintrinsickmo va onkofkthekworkers

D)

Employees'kexpecta onskaboutktheirkworkkenvironmentkorkakcertainkeventkwillkaffectktheirkbehaviork-kD



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,ThisktheorykiskcalledkVroom'skexpectancykmodel.



Whichkiskakmo va ngkfactorkiden fiedkinkHerzberg'skmo va on-hygienektheory?

A)

Money

B)

Akchancekforkpromo on

C)

Akwell-lightedkparkingklot

D)

Freekmealskinkthekcafeteriak-kB



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Herzbergkmaintainedkthatkmo vatorsksuchkaskpromo onkarekpresentkinkworkkitself;ktheykgivekpeoplekthekd
esirektokperformkwell.kThekotherkop onskwerekviewedklesskimpac ulkonkmo va on.



Whichkstatementkmostkaccuratelykdefineskintrinsickmo va on?

A)

Mo va onkthatkiskdirectlykrelatedktokakperson'skinternalklevelkofkaspira on

B)

Mo va onkthatkiskenhancedkbykthekjob'skenvironmentalkcondi ons

C)

Mo va onkthatkisknotkshapedkbykpersonalkvalues

D)

Mo va onkthatkisknotkrelatedktokachievementk-kA



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,Intrinsickmo va onkcomeskfromkwithinkthekindividual.kTokbekintrinsicallykmo vatedkatkwork,kthekworkerkm
ustkvaluekjobkperformancekandkproduc vity.kThekotherkop onskareknotkaskrelevantktokthiskfactor.



AccordingktokMcClelland,kwhatkdoeskachievementkmo va onkfocuskon?

A)

Thekextrinsickrewardsktokbekacquired

B)

Akneedktoknurturekothers

C)

Akneedktokhaveklegi matekpowerkoverkothers

D)

Thekintrinsickneedktokbeksuccessfulk-kD



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McClellandkstatedkthatkachievement-
orientedkpeoplekwillkfocuskonkimprovingk(succeeding)kthroughkac on.kNonekofkthekotherkop onskhavekthat
kimpactkonkmo va on.




AccordingktokMcGregor,kwhatkdokTheorykXkassump onskhold?

A)

Pu ngkforthkeffortkisknatural

B)

Workerskarekdiligent,kresponsible,kandkhelpful

C)

Workerskareklazy,kuncrea ve,kandkindifferentktowardkwork

D)

Increasedkrewardskwillkmo vatekworkersk-kC

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McGregorkbelievedkthatkhowkthekmanagerkviewskthekemployeeskwillkaffectkmo va onkandkproduc vity.kTh
eorykYkmanagerskthoughtkworkerskwerekmo vated,kbutkTheorykXkmanagerskthoughtktheykwereklazy,kuncre
a ve,kandkindifferent.kThekremainingkop onskareknotkaddressedkbykthesekassump ons.



Whatkiskthekimplica onkinkakhierarchykofkneeds?

A)

Allkneedskhavekequalkpowerkinkmo va on

B)

Unsa sfiedkneedsktriggerkbehavior

C)

Lowerklevelkneedskareklesskvalued

D)

Somekindividualskhavekhereditarykneedsk-kB



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Hierarchykofkneedkimplieskthatkpeoplekarekmo vatedktoksa sfykcertainkneeds,krangingkfromkbasicksurvivalkt
okcomplexkpsychologicalkneeds,kandkpeoplekseekkakhigherkneedkonlykwhenktheklowerkneedskhavekbeenkpre
dominantlykmet.



WhatkdidkVictorkVroomkemphasizekthekimportancekof?

A)

Managerskknowingkeachkemployee'skexpecta onkofkreward

B)

Managerskbeingkhonestkwithktheirkemployees

C)

Makingksurekthatkthekemployees'klower-levelkneedskarekmet

D)