Flight Attendant Endeavor Training
Exam Study Packet Questions and
Answers
Load - Answer-Total number of customers onboard a flight.
Layover - Answer-To stay over at a station or city other than your home base; does not
require overnight.
MT - Answer-Missed Trip (See No show)
National Transportation Safety Board (NTSB) - Answer-Lead organization that
investigates airline accidents and makes recommendations to the FAA.
No-Show - Answer-A Flight Attendant or customer who does not show up for a
scheduled flight. (Missed Trip).
Non-Revenue Space Available or Non-Rev (NRSA) - Answer-Airline employees and/or
eligible family members who are traveling on stand-by status and have paid service fees
for their tickets.
Operations Control Center (OCC) - Answer-Department which includes Maintenance
and Crew Routing, Meteorology, Dispatch, and Crew Coordinators (formerly SOC).
Originating Flight - Answer-A flight that is just beginning and has its own flight number.
Per-Diem - Answer-Meal expense allowance determined by the total number of hours
you are away from your home base.
Placards - Answer-Instructional signs posted in the aircraft (i.e. exit signs, door
operation instructions for exit row windows, etc.)
Pre-Departure Report - Answer-Final paperwork given to the Flight Attendant by the
gate agent; contains specific information regarding number of passengers, their seat
numbers, flying status, etc.
Preflight Check or Inspection - Answer-A check performed by Flight Attendants to
ensure emergency equipment and specific aircraft systems are in proper working order.
Protective Breathing Equipment (PBE) - Answer-A breathing apparatus that provides an
environment safe from toxic smoke and fumes while fighting a fire.
Ramp - Answer-Area where airplanes park outside of the terminal.
, Reserve Flight Attendant - Answer-A Flight Attendant whose month consists of
predetermined periods of availability for flight duty with intervening scheduled days off.
Revenue - Answer-Tickets that have been paid for; paying customers.
Revision - Answer-Updated or revised information which must be read and inserted into
the Flight Attendant manual on the first layover after receipt, or prior to the next
scheduled trip.
RON (Remain Overnight) - Answer-To stay overnight at a city other than your home
base.
Safety Information Cards - Answer-Cards located in each seat pocket which illustrate
and explain what to do during an emergency. They are required at every passenger
carrying seat. Also referred to as Safety Briefing Cards.
Secure - Answer-To lock up, latch, or stow.
Scheduled Time - Answer-The planned time between departure to arrival.
Security Identification Display Area (SIDA) - Answer-Areas in and around an airport that
require all individuals to display proper identification at all times; access is restricted to
authorized personnel.
Special Federal Aviation Regulation (SFAR) - Answer-Temporary rule to address a
temporary situation.
Sterile Flight Deck - Answer-Aircraft movement up to 10,000 feet when ascending and
down through 10,000 feet when descending until parked at the gate. Sterile Flight Deck
is the most critical phase of flight; 80% of all airline accidents happen during takeoff and
landing. Flight Attendants should not attempt to communicate with the Flight Deck
during Sterile Flight Deck for other than safety-related or emergency matters.
Sky - Answer-The Delta Airlines Inflight Magazine.
Skymiles - Answer-The Delta Airlines frequent flyer program.
Takeoff - Answer-When an aircraft leaves the ground.
Taxi - Answer-When an aircraft moves under its own power while on the ground.
Transportation Security Administration (TSA) - Answer-Created November 19, 2001,
Responsible for developing policies to protect U.S. transportation, especially in airport
security.
Exam Study Packet Questions and
Answers
Load - Answer-Total number of customers onboard a flight.
Layover - Answer-To stay over at a station or city other than your home base; does not
require overnight.
MT - Answer-Missed Trip (See No show)
National Transportation Safety Board (NTSB) - Answer-Lead organization that
investigates airline accidents and makes recommendations to the FAA.
No-Show - Answer-A Flight Attendant or customer who does not show up for a
scheduled flight. (Missed Trip).
Non-Revenue Space Available or Non-Rev (NRSA) - Answer-Airline employees and/or
eligible family members who are traveling on stand-by status and have paid service fees
for their tickets.
Operations Control Center (OCC) - Answer-Department which includes Maintenance
and Crew Routing, Meteorology, Dispatch, and Crew Coordinators (formerly SOC).
Originating Flight - Answer-A flight that is just beginning and has its own flight number.
Per-Diem - Answer-Meal expense allowance determined by the total number of hours
you are away from your home base.
Placards - Answer-Instructional signs posted in the aircraft (i.e. exit signs, door
operation instructions for exit row windows, etc.)
Pre-Departure Report - Answer-Final paperwork given to the Flight Attendant by the
gate agent; contains specific information regarding number of passengers, their seat
numbers, flying status, etc.
Preflight Check or Inspection - Answer-A check performed by Flight Attendants to
ensure emergency equipment and specific aircraft systems are in proper working order.
Protective Breathing Equipment (PBE) - Answer-A breathing apparatus that provides an
environment safe from toxic smoke and fumes while fighting a fire.
Ramp - Answer-Area where airplanes park outside of the terminal.
, Reserve Flight Attendant - Answer-A Flight Attendant whose month consists of
predetermined periods of availability for flight duty with intervening scheduled days off.
Revenue - Answer-Tickets that have been paid for; paying customers.
Revision - Answer-Updated or revised information which must be read and inserted into
the Flight Attendant manual on the first layover after receipt, or prior to the next
scheduled trip.
RON (Remain Overnight) - Answer-To stay overnight at a city other than your home
base.
Safety Information Cards - Answer-Cards located in each seat pocket which illustrate
and explain what to do during an emergency. They are required at every passenger
carrying seat. Also referred to as Safety Briefing Cards.
Secure - Answer-To lock up, latch, or stow.
Scheduled Time - Answer-The planned time between departure to arrival.
Security Identification Display Area (SIDA) - Answer-Areas in and around an airport that
require all individuals to display proper identification at all times; access is restricted to
authorized personnel.
Special Federal Aviation Regulation (SFAR) - Answer-Temporary rule to address a
temporary situation.
Sterile Flight Deck - Answer-Aircraft movement up to 10,000 feet when ascending and
down through 10,000 feet when descending until parked at the gate. Sterile Flight Deck
is the most critical phase of flight; 80% of all airline accidents happen during takeoff and
landing. Flight Attendants should not attempt to communicate with the Flight Deck
during Sterile Flight Deck for other than safety-related or emergency matters.
Sky - Answer-The Delta Airlines Inflight Magazine.
Skymiles - Answer-The Delta Airlines frequent flyer program.
Takeoff - Answer-When an aircraft leaves the ground.
Taxi - Answer-When an aircraft moves under its own power while on the ground.
Transportation Security Administration (TSA) - Answer-Created November 19, 2001,
Responsible for developing policies to protect U.S. transportation, especially in airport
security.
