Fundamentals of Management, 11th
Edition by Stephen P. Robbins
Complete Chapter Solutions Manual
are included (Ch 1 to 15)
** Immediate Download
** Swift Response
** All Chapters included
,Table of Contents are given below
1. Managers and Management in Today's Workplace
2. The Management Environment
3. Important Managerial Issues
4. Making Decisions
5. Planning and Goal Setting
6. Managing Change and Innovation
7. Managing Entrepreneurial Ventures
8. Organizational Structure and Design
9. Managing Human Resources and Diversity
10. Managing Groups and Teams
11. Understanding Individual Behavior
12. Motivating and Rewarding Employees
13. Leadership and Trust
14. Managing Organizational and Interpersonal Communication
15. Controlling Work and Organizational Processes
,Solutions Manual organized in reverse order, with the last chapter displayed first, to ensure that all
chapters are included in this document. (Complete Chapters included Ch15-1)
CHAPTER CONTROLLING
15 WORK AND
ORGANIZATIONAL
PROCESSES
LEARNING OUTCOMES
After reading this chapter, students should be able to:
15-1 Explain the nature and importance of control.
15-2 Describe the three steps in the control process.
15-3 Discuss the types of controls organizations and managers use.
15-4 Discuss contemporary issues in control.
Management Myth
MYTH: A lack of employee turnover is a sign of a good manager.
TRUTH: Low turnover is not necessarily the goal. It can mean a complacent manager, one who
is willing to accept mediocre employee performance.
Teaching Tips:
Everyone has experienced situations in which someone on a team is not pulling their weight. Ask
students to think about a job they have had or athletic or academic teams where some individuals
were marginal contributors. How might things have been different if the weak members had been
replaced?
I. WHAT IS CONTROL AND WHY IS IT IMPORTANT?
A. What Is Control?
1. Control is the management function involving the process of monitoring activities to
ensure that they are being accomplished as planned and correcting any significant
deviations.
a) An effective control system ensures that activities are completed in ways that
lead to the attainment of the organization’s goals.
15-336
, Chapter 15 – Controlling Work and Organizational Processes
b) The effectiveness of a control system is determined by how well it facilitates
goal achievement.
Making Ethical Decisions in Today’s Workplace
Ratings. Reviews. We all look to them when we’re looking for a place to eat, a car to buy, a
plumber to fix plumbing problems, a doctor to fix health problems, or even a professor that you
want to spend a whole semester with. You’ve probably even filled out reviews for products or
services you’ve used. What would you think of a new platform that lets your coworkers or other
business professionals with whom you interact rate you anonymously? That’s the premise
behind Completed, a “Yelp for professionals” as its creators call it. The purpose of Completed
is to let professionals rate others’ performance and provide detailed and constructive feedback.
Controlling who can post and what gets posted is a major concern that the founders say they’ve
taken into consideration with its patent-pending algorithm that’s based on a number of criteria.
Ultimately, Completed will have geo-location and facial recognition technology so you can
review those who are closest to you.
Discuss This:
• What do you think of this feedback/review platform—positive and negative? Discuss.
• What potential ethical issues might arise with Completed? What stakeholders are likely
to be affected by this rating platform? Would YOU want your coworkers/business
associates rating your performance? Why or why not? Once you’ve answered these
questions on your own, get into your assigned group and compare/discuss your
individual responses.
Teaching Tips:
Try to get students to consider both the positive and negatives of this issue. Is it ethical? Would
you be willing to post a review of a coworker or colleague? Discuss.
B. Why Is Control Important?
1. There is no assurance that activities are going as planned and that the goals
managers are seeking are, in fact, being attained.
2. Control is the final link in the functional chain of management. (See Exhibit 15-1.)
3. The value of control lies predominantly in planning, empowering employees, and
protecting the workplace.
II. WHAT TAKES PLACE AS MANAGERS CONTROL?
A. Introduction
1. The control process has three separate and distinct steps: (1) measuring actual
performance, (2) comparing actual performance against a standard, and (3) taking
managerial action to correct deviations or inadequate standards. (See Exhibit 15-
2.)
15-337
Edition by Stephen P. Robbins
Complete Chapter Solutions Manual
are included (Ch 1 to 15)
** Immediate Download
** Swift Response
** All Chapters included
,Table of Contents are given below
1. Managers and Management in Today's Workplace
2. The Management Environment
3. Important Managerial Issues
4. Making Decisions
5. Planning and Goal Setting
6. Managing Change and Innovation
7. Managing Entrepreneurial Ventures
8. Organizational Structure and Design
9. Managing Human Resources and Diversity
10. Managing Groups and Teams
11. Understanding Individual Behavior
12. Motivating and Rewarding Employees
13. Leadership and Trust
14. Managing Organizational and Interpersonal Communication
15. Controlling Work and Organizational Processes
,Solutions Manual organized in reverse order, with the last chapter displayed first, to ensure that all
chapters are included in this document. (Complete Chapters included Ch15-1)
CHAPTER CONTROLLING
15 WORK AND
ORGANIZATIONAL
PROCESSES
LEARNING OUTCOMES
After reading this chapter, students should be able to:
15-1 Explain the nature and importance of control.
15-2 Describe the three steps in the control process.
15-3 Discuss the types of controls organizations and managers use.
15-4 Discuss contemporary issues in control.
Management Myth
MYTH: A lack of employee turnover is a sign of a good manager.
TRUTH: Low turnover is not necessarily the goal. It can mean a complacent manager, one who
is willing to accept mediocre employee performance.
Teaching Tips:
Everyone has experienced situations in which someone on a team is not pulling their weight. Ask
students to think about a job they have had or athletic or academic teams where some individuals
were marginal contributors. How might things have been different if the weak members had been
replaced?
I. WHAT IS CONTROL AND WHY IS IT IMPORTANT?
A. What Is Control?
1. Control is the management function involving the process of monitoring activities to
ensure that they are being accomplished as planned and correcting any significant
deviations.
a) An effective control system ensures that activities are completed in ways that
lead to the attainment of the organization’s goals.
15-336
, Chapter 15 – Controlling Work and Organizational Processes
b) The effectiveness of a control system is determined by how well it facilitates
goal achievement.
Making Ethical Decisions in Today’s Workplace
Ratings. Reviews. We all look to them when we’re looking for a place to eat, a car to buy, a
plumber to fix plumbing problems, a doctor to fix health problems, or even a professor that you
want to spend a whole semester with. You’ve probably even filled out reviews for products or
services you’ve used. What would you think of a new platform that lets your coworkers or other
business professionals with whom you interact rate you anonymously? That’s the premise
behind Completed, a “Yelp for professionals” as its creators call it. The purpose of Completed
is to let professionals rate others’ performance and provide detailed and constructive feedback.
Controlling who can post and what gets posted is a major concern that the founders say they’ve
taken into consideration with its patent-pending algorithm that’s based on a number of criteria.
Ultimately, Completed will have geo-location and facial recognition technology so you can
review those who are closest to you.
Discuss This:
• What do you think of this feedback/review platform—positive and negative? Discuss.
• What potential ethical issues might arise with Completed? What stakeholders are likely
to be affected by this rating platform? Would YOU want your coworkers/business
associates rating your performance? Why or why not? Once you’ve answered these
questions on your own, get into your assigned group and compare/discuss your
individual responses.
Teaching Tips:
Try to get students to consider both the positive and negatives of this issue. Is it ethical? Would
you be willing to post a review of a coworker or colleague? Discuss.
B. Why Is Control Important?
1. There is no assurance that activities are going as planned and that the goals
managers are seeking are, in fact, being attained.
2. Control is the final link in the functional chain of management. (See Exhibit 15-1.)
3. The value of control lies predominantly in planning, empowering employees, and
protecting the workplace.
II. WHAT TAKES PLACE AS MANAGERS CONTROL?
A. Introduction
1. The control process has three separate and distinct steps: (1) measuring actual
performance, (2) comparing actual performance against a standard, and (3) taking
managerial action to correct deviations or inadequate standards. (See Exhibit 15-
2.)
15-337
