MAN3025 REVIEW EXAM QUESTIONS
AND ANSWERS
Effectiveness - Answer-the ability to achieve results, make the right decisions, and
successfully carry them out
efficiency - Answer-wise and cost-effective use of resources such as people, money,
and raw materials
4 management functions - Answer-planning, organizing, leading, controlling
planning - Answer-setting goals and deciding how to achieve them
organizing - Answer-arranging tasks, people, and other resources to accomplish the
work
leading - Answer-motivating, directing, and otherwise influencing people to work hard to
achieve the organization's goals
controlling - Answer-monitoring performance, comparing it with goals, and taking
corrective action as needed
functional managers - Answer-managers responsible for just one organizational function
such as marketing, R&D, HR, or accounting
general managers - Answer-Managers responsible for several organizational activities
across functions
interpersonal - Answer-in ______ roles, managers interact with people inside and
outside their work units
informational - Answer-in ______ roles, managers receive and communicate
information
decisional - Answer-in ______ roles, managers use information to make decisions,
solve problems, or take advantage of opportunities
competitive advantage - Answer-ability of the company to produce goods and services
more effectively than competitors
knowledge management - Answer-implementation of systems and practices to increase
the sharing of knowledge and information throughout an organization
, sustainable development - Answer-attempting to meet the needs of the present while
ensuring future generations' ability to meet their needs
classical viewpoint - Answer-emphasized finding ways to manage work more efficiently
scientific management - Answer-emphasized the scientific study of work methods to
improve the productivity of individual workers
administrative management - Answer-concerned with managing the total organization
behavioral viewpoint - Answer-emphasized the importance of understanding human
behavior and of motivating employees toward achievement
hawthorne effect - Answer-phenomenon in which employees work harder if they think
managers pay additional attention to them
human relations movement - Answer-proposed that better human relations could
increase worker productivity
behavioral science - Answer-relies on scientific research for developing theories about
human behavior
quantitative management - Answer-viewpoint involves the application of quantitative
techniques, such as statistics and simulations to management
operations management - Answer-focuses on managing the production and delivery of
an organization's products or services more effectively
system viewpoint - Answer-viewpoint regards the organization as a set of interrelated
parts operating together to achieve a common purpose
inputs - Answer-the people, money, information, equipment, and materials required to
produce an organization's goods or services
transformation processes - Answer-the company's capabilities in management, internal
processes, and technology that are applied to converting inputs into outputs
outputs - Answer-the products, services, profits, losses, employee satisfaction or
discontent, and the like that are produced by the organization
feedback - Answer-information about the reaction of the environment to the outputs
synergy - Answer-phenomenon that two or more forces combine to create an effect
greater than the sum of their individual effects
AND ANSWERS
Effectiveness - Answer-the ability to achieve results, make the right decisions, and
successfully carry them out
efficiency - Answer-wise and cost-effective use of resources such as people, money,
and raw materials
4 management functions - Answer-planning, organizing, leading, controlling
planning - Answer-setting goals and deciding how to achieve them
organizing - Answer-arranging tasks, people, and other resources to accomplish the
work
leading - Answer-motivating, directing, and otherwise influencing people to work hard to
achieve the organization's goals
controlling - Answer-monitoring performance, comparing it with goals, and taking
corrective action as needed
functional managers - Answer-managers responsible for just one organizational function
such as marketing, R&D, HR, or accounting
general managers - Answer-Managers responsible for several organizational activities
across functions
interpersonal - Answer-in ______ roles, managers interact with people inside and
outside their work units
informational - Answer-in ______ roles, managers receive and communicate
information
decisional - Answer-in ______ roles, managers use information to make decisions,
solve problems, or take advantage of opportunities
competitive advantage - Answer-ability of the company to produce goods and services
more effectively than competitors
knowledge management - Answer-implementation of systems and practices to increase
the sharing of knowledge and information throughout an organization
, sustainable development - Answer-attempting to meet the needs of the present while
ensuring future generations' ability to meet their needs
classical viewpoint - Answer-emphasized finding ways to manage work more efficiently
scientific management - Answer-emphasized the scientific study of work methods to
improve the productivity of individual workers
administrative management - Answer-concerned with managing the total organization
behavioral viewpoint - Answer-emphasized the importance of understanding human
behavior and of motivating employees toward achievement
hawthorne effect - Answer-phenomenon in which employees work harder if they think
managers pay additional attention to them
human relations movement - Answer-proposed that better human relations could
increase worker productivity
behavioral science - Answer-relies on scientific research for developing theories about
human behavior
quantitative management - Answer-viewpoint involves the application of quantitative
techniques, such as statistics and simulations to management
operations management - Answer-focuses on managing the production and delivery of
an organization's products or services more effectively
system viewpoint - Answer-viewpoint regards the organization as a set of interrelated
parts operating together to achieve a common purpose
inputs - Answer-the people, money, information, equipment, and materials required to
produce an organization's goods or services
transformation processes - Answer-the company's capabilities in management, internal
processes, and technology that are applied to converting inputs into outputs
outputs - Answer-the products, services, profits, losses, employee satisfaction or
discontent, and the like that are produced by the organization
feedback - Answer-information about the reaction of the environment to the outputs
synergy - Answer-phenomenon that two or more forces combine to create an effect
greater than the sum of their individual effects
