MAN 3025 EXAM 1 STUDY GUIDE
QUESTIONS AND ANSWERS
Intellectual capital - Answer-The total sum of a workforces knowledge and ability that
can be used for the organizations benefit
workforce diversity - Answer-creating and maintaining a workforce that is represented
by groups of people of different age groups, ethnicities, genders, races, religions , and
sexual orientations.
prejudice - Answer-a preconceived unreasonable attitudes regarding members of a
certain demographic, population, or group
discrimination - Answer-when members of a certain group are given substandard and
unfair treatment in the organization
glass ceiling effect - Answer-an unseen barrier that stops minority groups and women
from attaining high positions in organizations, despite adequate experience and
qualifications
globalization - Answer-the process by which different countries and regions have
become interdependent in regards to resources, markets, and competition.
portfolio worker - Answer-a person who can adapt to different jobs and careers due to
possessing many different types of skills
organization - Answer-an arrangement of workers who collaborate to accomplish a
collective goal
open system - Answer-since an organization is a system that both responds to and has
an effect on its environment, it is considered __________.
productivity - Answer-the cost of the various inputs compared to the value of the outputs
performance efficiency - Answer-a measure of input that describes how well resources
were used in completing an objective.
performance effectiveness - Answer-a measure of output in the form of a goal or
objective accomplishment
administrators - Answer-a manager in a non-profit or government organization
supervisors - Answer-lowest level management position, on the front lines in charge of
managing employees who are not in managerial positions
, line managers - Answer-oversee employees on the front lines who create the goods and
or services for the organizations customers. These managers interact with employees
on a daily basis
staff managers - Answer-support the line workers with certain technical skills. An
example of one in a car production facility is the director of human resources
functional managers - Answer-have expertise in a single area such as production,
accounting, human resources, sales or marketing.
general managers - Answer-have an area of responsibility that encompasses many of
the above functional areas (functional, staff, line)
top managers - Answer-in charge of managing a whole organization or a large part of it.
(president, vice president, CEO)
middle managers - Answer-monitor and lead large divisions that are made up of
numerous smaller business units.
managers - Answer-supervises employees and also acts as a driving force to direct and
enhance the performance of other workers
planning - Answer-the psychological process of determining appropriate activities that
achieve the objectives and goals of the organization
organizing - Answer-comes after planning, and is the process of coordinating financial ,
physical, and human resources to accomplish the plan in place
leading - Answer-motivating others to accomplish goals and objectives by fostering
enthusiasm and dedication
controlling - Answer-keeping track of performance and taking corrective actions if the
expected outcomes are not reached. this is an especially important function if an
organization is in a constantly changing environment .
interpersonal roles - Answer-the way a manager communicates with others, both inside
and outside of the work unit. (leader, figurehead, liaison)
figurehead - Answer-implementing new policies and acting them out as an example to
subordinates
liaison - Answer-acting as a "go-between" in groups and making sure activities are
coordinated
QUESTIONS AND ANSWERS
Intellectual capital - Answer-The total sum of a workforces knowledge and ability that
can be used for the organizations benefit
workforce diversity - Answer-creating and maintaining a workforce that is represented
by groups of people of different age groups, ethnicities, genders, races, religions , and
sexual orientations.
prejudice - Answer-a preconceived unreasonable attitudes regarding members of a
certain demographic, population, or group
discrimination - Answer-when members of a certain group are given substandard and
unfair treatment in the organization
glass ceiling effect - Answer-an unseen barrier that stops minority groups and women
from attaining high positions in organizations, despite adequate experience and
qualifications
globalization - Answer-the process by which different countries and regions have
become interdependent in regards to resources, markets, and competition.
portfolio worker - Answer-a person who can adapt to different jobs and careers due to
possessing many different types of skills
organization - Answer-an arrangement of workers who collaborate to accomplish a
collective goal
open system - Answer-since an organization is a system that both responds to and has
an effect on its environment, it is considered __________.
productivity - Answer-the cost of the various inputs compared to the value of the outputs
performance efficiency - Answer-a measure of input that describes how well resources
were used in completing an objective.
performance effectiveness - Answer-a measure of output in the form of a goal or
objective accomplishment
administrators - Answer-a manager in a non-profit or government organization
supervisors - Answer-lowest level management position, on the front lines in charge of
managing employees who are not in managerial positions
, line managers - Answer-oversee employees on the front lines who create the goods and
or services for the organizations customers. These managers interact with employees
on a daily basis
staff managers - Answer-support the line workers with certain technical skills. An
example of one in a car production facility is the director of human resources
functional managers - Answer-have expertise in a single area such as production,
accounting, human resources, sales or marketing.
general managers - Answer-have an area of responsibility that encompasses many of
the above functional areas (functional, staff, line)
top managers - Answer-in charge of managing a whole organization or a large part of it.
(president, vice president, CEO)
middle managers - Answer-monitor and lead large divisions that are made up of
numerous smaller business units.
managers - Answer-supervises employees and also acts as a driving force to direct and
enhance the performance of other workers
planning - Answer-the psychological process of determining appropriate activities that
achieve the objectives and goals of the organization
organizing - Answer-comes after planning, and is the process of coordinating financial ,
physical, and human resources to accomplish the plan in place
leading - Answer-motivating others to accomplish goals and objectives by fostering
enthusiasm and dedication
controlling - Answer-keeping track of performance and taking corrective actions if the
expected outcomes are not reached. this is an especially important function if an
organization is in a constantly changing environment .
interpersonal roles - Answer-the way a manager communicates with others, both inside
and outside of the work unit. (leader, figurehead, liaison)
figurehead - Answer-implementing new policies and acting them out as an example to
subordinates
liaison - Answer-acting as a "go-between" in groups and making sure activities are
coordinated
