Flight Attendant Initial Training Pre-
Arrival Study Guide 2024
BOARD MAIL - answer SUPPLIES, CORRESPONDENCE, EQUIPMENT, ETC
SHIPPED WITHIN THE COMPANY FROM ONE STATION OR DEPARTMENT TO
ANOTHER.
CHARTER FLIGHTS - answer FLIGHTS THAT ARE OPERATING WITH A SPORTS
TEAM OR GROUP THAT HAVE EXCLUSIVE USE OF THE AIRCRAFT AND ARE
ISOLATED FROM THE GENERAL PUBLIC.
CREW RESOURCE MANAGEMENT/THREAT & ERROR MANAGEMENT (CRM/TEM)
- answer INTERACTION OF FLIGHT CREWMEMBERS WITH THE USE OF
TEAMWORK AND OTHER SKILLS TO ENSURE STANDARD PROCEDURES AND
COMMUNICATION SIGNALS ARE USED AT ALL TIMES
CONTINUING QUALIFICATION (CQ) - answer ANNUAL TRAINING ALL FLIGHT
ATTENDANTS MUST ATTEND. IN CQ - FLIGHT ATTENDANTS REVIEW AND ARE
EVALUATED ON ALL SAFETY AND SECURITY RESPONSIBILITIES
Decompression - answerEITHER A SLOW OR RAPID RELEASE OF AIR PRESSURE
FROM THE CABIN
EVACUATION (EVAC) - answerTERM USED TO DESCRIBE THE QUICKEST AND
MOST ORDERLY METHOD TO EXIT CUSTOMERS FROM AN AIRCRAFT IN AN
EMERGENCY SITUATION
EXTRA SECTION - answerAN ADDITIONAL FLIGHT, OPERATING THE SAME
ROUTE AS A REGULARLY SCHEDULED FLIGHT, TO ACCOMMODATE
CUSTOMERS
FERRY FLIGHT - answerTO TRANSFER AN AIRCRAFT FROM ONE POINT TO
ANOTHER, WITHOUT CUSTOMERS
FLIGHT ATTENDANT OPERATIONS MANUAL (FAOM) - answerA MANUAL FOR
FLIGHT ATTENDANTS CONTAINING REGULATIONS, STANDARDS AND POLICIES
& PROCEDURES NECESSARY TO CONDUCT FLIGHT ATTENDANT DUTIES AND
RESPONSIBILITIES ON THE AIRCRAFT
GATE - answerAREA WHERE CUSTOMERS CHECK-IN AND WAIT BEFORE
BOARDING THE AIRCRAFT
, HANGAR - answerA BUILDING WHERE AIRCRAFT ARE SERVICED
HOLDING - answerA FLIGHT THAT IS WAITING TO LAND OR TAKE OFF
HUB - answerLARGE AIRPORT WHERE AN AIRLINE CONNECTS CUSTOMERS.
UNITED OPERATES HUBS IN EWR, IAH, CLE, ORD, IAD, DEN, LAX, SFO, GUM &
NRT
INBOUND - answerCUSTOMERS OR AIRCRAFT FLYING INTO A STATION
JETWAY - answerA WALKWAY CONNECTING THE AIRCRAFT TO THE GATE
AREA, ALSO KNOWN AS JET BRIDGE OR LOADING BRIDGE
A/C - answerABBREVIATION FOR AIRCRAFT
AFT - answerTHE REAR MOST SECTION OF THE AIRCRAFT
AIRSPEED - answerTHE SPEED OF AN AIRCRAFT IN RELATION TO THE AIR
THROUGH WITH IT IS PASSING. NOT THE SAME AS GROUND SPEED, WHICH IS
ACTUAL SPEED OF THE AIRCRAFT OVER THE GROUND
ALTITUDE - answerDISTANCE ABOVE SEA LEVEL, QUOTED IN THOUSANDS OF
FEET WHEN AN AIRCRAFT IS IN FLIGHT
BANK - answerTILTING THE AIRCRAFT AT AN ANGLE WHILE TURNING LEFT OR
RIGHT
BULKHEAD - answerA TERM USED TO DEFINE ANY DIVIDING WALL IN THE
AIRCRAFT
CABIN - answerTHE INTERIOR OF THE AIRCRAFT WHERE THE CUSTOMERS ARE
SEATED
DEADHEAD - answerTRANSPORTATION FOR NON WORKING CREWMEMBERS
FROM ONE POINT TO ANOTHER TO COVER A FLIGHT OR RETURN TO BASE
DEMO - answerALSO KNOWN AS THE SAFETY DEMONSTRATION. A
DEMONSTRATION OF THE SAFETY FEATURES OF AN AIRCRAFT PRESENTED
TO THE CUSTOMERS THROUGH A VIDEO OR BY THE FLIGHT ATTENDANTS
PRIOR TO EVERY FLIGHT.
DEPLANE - answerTERM USED TO DENOTE CUSTOMERS LEAVING OR EXITING
THE AIRCRAFT
DOGHOUSE - answerA SMALL COMPARTMENT IN THE AIRCRAFT CABIN USED
TO STOW EQUIPMENT
Arrival Study Guide 2024
BOARD MAIL - answer SUPPLIES, CORRESPONDENCE, EQUIPMENT, ETC
SHIPPED WITHIN THE COMPANY FROM ONE STATION OR DEPARTMENT TO
ANOTHER.
CHARTER FLIGHTS - answer FLIGHTS THAT ARE OPERATING WITH A SPORTS
TEAM OR GROUP THAT HAVE EXCLUSIVE USE OF THE AIRCRAFT AND ARE
ISOLATED FROM THE GENERAL PUBLIC.
CREW RESOURCE MANAGEMENT/THREAT & ERROR MANAGEMENT (CRM/TEM)
- answer INTERACTION OF FLIGHT CREWMEMBERS WITH THE USE OF
TEAMWORK AND OTHER SKILLS TO ENSURE STANDARD PROCEDURES AND
COMMUNICATION SIGNALS ARE USED AT ALL TIMES
CONTINUING QUALIFICATION (CQ) - answer ANNUAL TRAINING ALL FLIGHT
ATTENDANTS MUST ATTEND. IN CQ - FLIGHT ATTENDANTS REVIEW AND ARE
EVALUATED ON ALL SAFETY AND SECURITY RESPONSIBILITIES
Decompression - answerEITHER A SLOW OR RAPID RELEASE OF AIR PRESSURE
FROM THE CABIN
EVACUATION (EVAC) - answerTERM USED TO DESCRIBE THE QUICKEST AND
MOST ORDERLY METHOD TO EXIT CUSTOMERS FROM AN AIRCRAFT IN AN
EMERGENCY SITUATION
EXTRA SECTION - answerAN ADDITIONAL FLIGHT, OPERATING THE SAME
ROUTE AS A REGULARLY SCHEDULED FLIGHT, TO ACCOMMODATE
CUSTOMERS
FERRY FLIGHT - answerTO TRANSFER AN AIRCRAFT FROM ONE POINT TO
ANOTHER, WITHOUT CUSTOMERS
FLIGHT ATTENDANT OPERATIONS MANUAL (FAOM) - answerA MANUAL FOR
FLIGHT ATTENDANTS CONTAINING REGULATIONS, STANDARDS AND POLICIES
& PROCEDURES NECESSARY TO CONDUCT FLIGHT ATTENDANT DUTIES AND
RESPONSIBILITIES ON THE AIRCRAFT
GATE - answerAREA WHERE CUSTOMERS CHECK-IN AND WAIT BEFORE
BOARDING THE AIRCRAFT
, HANGAR - answerA BUILDING WHERE AIRCRAFT ARE SERVICED
HOLDING - answerA FLIGHT THAT IS WAITING TO LAND OR TAKE OFF
HUB - answerLARGE AIRPORT WHERE AN AIRLINE CONNECTS CUSTOMERS.
UNITED OPERATES HUBS IN EWR, IAH, CLE, ORD, IAD, DEN, LAX, SFO, GUM &
NRT
INBOUND - answerCUSTOMERS OR AIRCRAFT FLYING INTO A STATION
JETWAY - answerA WALKWAY CONNECTING THE AIRCRAFT TO THE GATE
AREA, ALSO KNOWN AS JET BRIDGE OR LOADING BRIDGE
A/C - answerABBREVIATION FOR AIRCRAFT
AFT - answerTHE REAR MOST SECTION OF THE AIRCRAFT
AIRSPEED - answerTHE SPEED OF AN AIRCRAFT IN RELATION TO THE AIR
THROUGH WITH IT IS PASSING. NOT THE SAME AS GROUND SPEED, WHICH IS
ACTUAL SPEED OF THE AIRCRAFT OVER THE GROUND
ALTITUDE - answerDISTANCE ABOVE SEA LEVEL, QUOTED IN THOUSANDS OF
FEET WHEN AN AIRCRAFT IS IN FLIGHT
BANK - answerTILTING THE AIRCRAFT AT AN ANGLE WHILE TURNING LEFT OR
RIGHT
BULKHEAD - answerA TERM USED TO DEFINE ANY DIVIDING WALL IN THE
AIRCRAFT
CABIN - answerTHE INTERIOR OF THE AIRCRAFT WHERE THE CUSTOMERS ARE
SEATED
DEADHEAD - answerTRANSPORTATION FOR NON WORKING CREWMEMBERS
FROM ONE POINT TO ANOTHER TO COVER A FLIGHT OR RETURN TO BASE
DEMO - answerALSO KNOWN AS THE SAFETY DEMONSTRATION. A
DEMONSTRATION OF THE SAFETY FEATURES OF AN AIRCRAFT PRESENTED
TO THE CUSTOMERS THROUGH A VIDEO OR BY THE FLIGHT ATTENDANTS
PRIOR TO EVERY FLIGHT.
DEPLANE - answerTERM USED TO DENOTE CUSTOMERS LEAVING OR EXITING
THE AIRCRAFT
DOGHOUSE - answerA SMALL COMPARTMENT IN THE AIRCRAFT CABIN USED
TO STOW EQUIPMENT
