NC BLET COMMUNICATION SKILLS FOR
LAW ENFORCEMENT OFFICERS EXAM
QUESTIONS AND ANSWERS
Strategies to Enhance Active Listening - Answer-1. Paraphrasing
2. Reflecting or Mirroring
3. Open-Ended Questions
4. Minimal Encouragers
5. Silence
6. "I" Message
7. Emotional Labeling
Paraphrasing - Answer-Summarizing what the subject said by putting meaning into your
own words
Reflecting or Mirroring - Answer-Repeating the subject's last word or phrase as a
question
Open-Ended Questions - Answer-Questions that cannot be answered with a "yes" or
"no" response
Minimal Encouragers - Answer-Words or even sounds such as "uh huh"
"I" Message - Answer-When the officer says something like, "I feel offended when you
curse because I'm not used to that type of strong language."
Emotional Labeling - Answer-When the officer says something like, "it appears that
you're upset."
33-40% - Answer-The voice that carries our message accounts for _____ of what the
receiver processes as he hears it.
50-60% - Answer-Other nonverbal clues account for ____ of how the receiver
processes the message you are delivering.
7-10% - Answer-The content of what you are verbalizing accounts for ____ of what the
receiver processes
How Messages are Conveyed - Answer-•Content
•Voice
•Other Nonverbals
LAW ENFORCEMENT OFFICERS EXAM
QUESTIONS AND ANSWERS
Strategies to Enhance Active Listening - Answer-1. Paraphrasing
2. Reflecting or Mirroring
3. Open-Ended Questions
4. Minimal Encouragers
5. Silence
6. "I" Message
7. Emotional Labeling
Paraphrasing - Answer-Summarizing what the subject said by putting meaning into your
own words
Reflecting or Mirroring - Answer-Repeating the subject's last word or phrase as a
question
Open-Ended Questions - Answer-Questions that cannot be answered with a "yes" or
"no" response
Minimal Encouragers - Answer-Words or even sounds such as "uh huh"
"I" Message - Answer-When the officer says something like, "I feel offended when you
curse because I'm not used to that type of strong language."
Emotional Labeling - Answer-When the officer says something like, "it appears that
you're upset."
33-40% - Answer-The voice that carries our message accounts for _____ of what the
receiver processes as he hears it.
50-60% - Answer-Other nonverbal clues account for ____ of how the receiver
processes the message you are delivering.
7-10% - Answer-The content of what you are verbalizing accounts for ____ of what the
receiver processes
How Messages are Conveyed - Answer-•Content
•Voice
•Other Nonverbals
