NHA Practice Exam Questions With Correct
Answers Graded A+
A provider notifies a medical assistant that she will be arriving 20 min late to the office which of
the following action should the assistant take ?☑️Correct Ans-Notify the next scheduled patient
about the delay
A medical assistant is performing inventory for a clinic which of the following actions should the
assistant take while performing inventory?☑️Correct Ans-Prepare a purchase order
A medical assistant receives instructions from a primary care provider to refer a patient to a
dermatologist which of the following actions should the assistant take first?☑️Correct Ans-
Complete a patient referral form
A medical assistant is helping a patient check out which of the following actions should the
assistant take ?☑️Correct Ans-Review the patient's medical record
A medical assistant is performing claim submission for a medical office. which of the following
processes involves the electronic auditing and sorting of claims?☑️Correct Ans-Clearinghouse
submission
A medical assistant is performing bookkeeping duties using the office's electronic health record
software for which of the following reasons should the assistant enter an adjustment on a
patient's account?☑️Correct Ans-Insurance disallowance
Which of the following resources provides a standard language for services provided during a
medical visit ?☑️Correct Ans-Current Procedural Terminology manual
Which of the following terms describes the act of unlawfully increasing the reimbursement
amount from a third party payer?☑️Correct Ans-Upcoding
, In which of the following categories would a medical assistant find a wheelchair
listed?☑️Correct Ans-Durable item
Which of the following terms describes a collection of associated files that functions as a basis
for retrieving information?☑️Correct Ans-Database
Which of the following allows a patient to confirm or cancel an appointment
remotely?☑️Correct Ans-Automated call routing
To be a successful member of a team which of the following actions should a medical assistant
take?☑️Correct Ans-Demonstrate willingness to duties
A patient in the waiting room approaches a medical assistant and states ive been waiting 20
minutes to see my doctor can't you do something? which of the following responses by the
assistant is an example of active listening?☑️Correct Ans-You sound frustrated about how long
you've been waiting
A medical assistant is preparing a business correspondence which of the following is a
characteristic of the modified block letter style?☑️Correct Ans-The complimentary closing is
centered on the page
A medical assistant is checking in a patient who is hearing impaired which of the following
actions should the assistant take?☑️Correct Ans-Stand within the patient's field of vision
A medical assistant is providing discharge instruction for a patient who is visually impaired
which of the following actions should the assistant take?☑️Correct Ans-Notify the patient when
entering the room
In which of the following locations should the inside address appear in a business
letter?☑️Correct Ans-Between the dateline and the salutation
Answers Graded A+
A provider notifies a medical assistant that she will be arriving 20 min late to the office which of
the following action should the assistant take ?☑️Correct Ans-Notify the next scheduled patient
about the delay
A medical assistant is performing inventory for a clinic which of the following actions should the
assistant take while performing inventory?☑️Correct Ans-Prepare a purchase order
A medical assistant receives instructions from a primary care provider to refer a patient to a
dermatologist which of the following actions should the assistant take first?☑️Correct Ans-
Complete a patient referral form
A medical assistant is helping a patient check out which of the following actions should the
assistant take ?☑️Correct Ans-Review the patient's medical record
A medical assistant is performing claim submission for a medical office. which of the following
processes involves the electronic auditing and sorting of claims?☑️Correct Ans-Clearinghouse
submission
A medical assistant is performing bookkeeping duties using the office's electronic health record
software for which of the following reasons should the assistant enter an adjustment on a
patient's account?☑️Correct Ans-Insurance disallowance
Which of the following resources provides a standard language for services provided during a
medical visit ?☑️Correct Ans-Current Procedural Terminology manual
Which of the following terms describes the act of unlawfully increasing the reimbursement
amount from a third party payer?☑️Correct Ans-Upcoding
, In which of the following categories would a medical assistant find a wheelchair
listed?☑️Correct Ans-Durable item
Which of the following terms describes a collection of associated files that functions as a basis
for retrieving information?☑️Correct Ans-Database
Which of the following allows a patient to confirm or cancel an appointment
remotely?☑️Correct Ans-Automated call routing
To be a successful member of a team which of the following actions should a medical assistant
take?☑️Correct Ans-Demonstrate willingness to duties
A patient in the waiting room approaches a medical assistant and states ive been waiting 20
minutes to see my doctor can't you do something? which of the following responses by the
assistant is an example of active listening?☑️Correct Ans-You sound frustrated about how long
you've been waiting
A medical assistant is preparing a business correspondence which of the following is a
characteristic of the modified block letter style?☑️Correct Ans-The complimentary closing is
centered on the page
A medical assistant is checking in a patient who is hearing impaired which of the following
actions should the assistant take?☑️Correct Ans-Stand within the patient's field of vision
A medical assistant is providing discharge instruction for a patient who is visually impaired
which of the following actions should the assistant take?☑️Correct Ans-Notify the patient when
entering the room
In which of the following locations should the inside address appear in a business
letter?☑️Correct Ans-Between the dateline and the salutation
