and Answers 100% Pass
Are Right, A Lot: - ✔✔Leaders are right a lot. They have strong judgement and good instincts. They seek
diverse perspectives and work to disconfirm their beliefs.
Bias for Action: - ✔✔Speed matters in business. Many decisions and actions are reversible and do not
need extensive study. We value calculated risk taking.
Customer Obsession: - ✔✔Leaders start with the customer and work backwards. They work vigorously
to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over
customers.
Deliver Results: - ✔✔Leaders focus on the key inputs for their business and deliver them with the right
quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
Dive Deep: - ✔✔Leaders operate at all levels, stay connected to the details, audit frequently, and are
skeptical when metrics and anecdote differ. No task is beneath them.
Earn Trust of Others - ✔✔Leaders are sincerely open-minded, genuinely listen, and are willing to
examine their strongest convictions with humility.
Frugality: - ✔✔We try not to spend money on things that don't matter to customers. Frugality breeds
resourcefulness, self-sufficiency and invention. There are no extra points for headcount, budget size or
fixed expense.
Have Backbone; Disagree and Commit - ✔✔Leaders are obligated to respectfully challenge decisions
when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and
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