HCA: HCA Package Deal: HCA Practice Exam:HCA Written
Exam:HCA Certification Training Exam: HCA Final
Body language is what you communicate through body movements. - ANSWER:True
Nonverbal communication, like gestures, is the same in all cultures. - ANSWER:False
To communicate effectively with a client, they need to: - ANSWER:understand what you said the way you
meant it.
When a client is upset you should: - ANSWER:remain calm and balanced.
To be an effective active listener: - ANSWER:stop what you are doing and focus on the speaker.
A client is trying to explain why they are upset, but you are having trouble understanding. You should: -
ANSWER:Restate their basic ideas in your own words to test your understanding.
To make sure what you say communicates respect and engages the client, you should: - ANSWER:Think
about what you want to say before you speak.
To listen with empathy, you need to first identify the emotions the speaker is feeling. - ANSWER:True
Your body language is not as important as the words you use. - ANSWER:False
What type of communication style is the speaker using in this example?
Getting to the beach the traffic wasn't too bad. We saw a pod of dolphins swim by. They must have been
there for about 10 minutes, swimming around and eating fish. They were absolutely beautiful to watch.
You know dolphins are one of the smartest animals in the sea and can talk to each other? I wonder what
they must have been talking to each other about. I think whales talk to each other as well. Oh, that
reminds me of the time I went whale watching.... - ANSWER:Meandering
If you notice your client having difficulty with hearing loss, you should check to see when they were last
examined by a medical provider. - ANSWER:True
You should always document and report any observed changes in the client's condition. - ANSWER:True
The three conversational bad habits are: - ANSWER:advising, avoiding, and imposing your point of view
When communicating with a person living with a disability it is important to: - ANSWER:relax and be
yourself
To effectively observe changes in a client, compare what you currently see to what you know of the
client's - ANSWER:baseline
A possible sign of neglect could include a vulnerable adult living in unsafe or unsanitary living conditions.
- ANSWER:True
A client has a legal right to: - ANSWER:choose the clothing they want to wear.
, When should a mandated reporter call the DSHS Abuse Hot-Line to report suspected abuse of a
vulnerable? - ANSWER:Immediately when the mandated reporter suspects abuse.
If you need to share confidential information about a client to other care team members, you must: -
ANSWER:share only the information that is in the best interest of the client.
Home care aides can force a client to take their medication if it's important for their health. -
ANSWER:False
Untreated injuries, health or dental problems are a sign of _____? - ANSWER:neglect
There is a medical emergency, 911 has been called, and your client has advance directives. Individual
providers must: - ANSWER:give the advance directives to the EMT when they arrive.
If a client asks you to do something that may put their safety at risk, you should: - ANSWER:explain your
concerns and brainstorm with them a safe alternative.
Mr. Walker is living with Alzheimer's disease. He is always finding ways to get outside and wander the
neighborhood without anyone noticing. What is a creative way to make sure Mr. Walker is safe without
using restraints? - ANSWER:Suggest the use of exit alarms to notify the care team of when he goes
outside.
Which of the following is NOT an advance directive? - ANSWER:POLST Form
Placing a chair in front of a door to prevent a client from leaving their room is an environmental restraint.
- ANSWER:True
If a client is in immediate danger, you need to call: - ANSWER:law enforcement, 911.
What is a document that states a client does not want CPR if found without a heartbeat? - ANSWER:DNR
When trying to solve a problem, it is best to be creative and try different solutions with every new
problem. - ANSWER:True
To support a client's independence with their personal care tasks, you should encourage the client to: -
ANSWER:do as much as they can.
What is NOT an Activity of Daily Living? - ANSWER:Purchasing toilet paper for a client.
A client's care plan has all of the information you need to do your job. - ANSWER:False
The best way to maintain a healthy, professional boundary between you and a client is to view caregiving
as your job - ANSWER:True
To effectively observe changes in a client, compare their baseline to: - ANSWER:what you see, hear, smell
and feel by touch.
Is the following observation objective or subjective? "Mrs. Jade was out of control all afternoon." -
ANSWER:subjective
In most emergencies, your first response should be to: - ANSWER:make sure the client is safe.
Exam:HCA Certification Training Exam: HCA Final
Body language is what you communicate through body movements. - ANSWER:True
Nonverbal communication, like gestures, is the same in all cultures. - ANSWER:False
To communicate effectively with a client, they need to: - ANSWER:understand what you said the way you
meant it.
When a client is upset you should: - ANSWER:remain calm and balanced.
To be an effective active listener: - ANSWER:stop what you are doing and focus on the speaker.
A client is trying to explain why they are upset, but you are having trouble understanding. You should: -
ANSWER:Restate their basic ideas in your own words to test your understanding.
To make sure what you say communicates respect and engages the client, you should: - ANSWER:Think
about what you want to say before you speak.
To listen with empathy, you need to first identify the emotions the speaker is feeling. - ANSWER:True
Your body language is not as important as the words you use. - ANSWER:False
What type of communication style is the speaker using in this example?
Getting to the beach the traffic wasn't too bad. We saw a pod of dolphins swim by. They must have been
there for about 10 minutes, swimming around and eating fish. They were absolutely beautiful to watch.
You know dolphins are one of the smartest animals in the sea and can talk to each other? I wonder what
they must have been talking to each other about. I think whales talk to each other as well. Oh, that
reminds me of the time I went whale watching.... - ANSWER:Meandering
If you notice your client having difficulty with hearing loss, you should check to see when they were last
examined by a medical provider. - ANSWER:True
You should always document and report any observed changes in the client's condition. - ANSWER:True
The three conversational bad habits are: - ANSWER:advising, avoiding, and imposing your point of view
When communicating with a person living with a disability it is important to: - ANSWER:relax and be
yourself
To effectively observe changes in a client, compare what you currently see to what you know of the
client's - ANSWER:baseline
A possible sign of neglect could include a vulnerable adult living in unsafe or unsanitary living conditions.
- ANSWER:True
A client has a legal right to: - ANSWER:choose the clothing they want to wear.
, When should a mandated reporter call the DSHS Abuse Hot-Line to report suspected abuse of a
vulnerable? - ANSWER:Immediately when the mandated reporter suspects abuse.
If you need to share confidential information about a client to other care team members, you must: -
ANSWER:share only the information that is in the best interest of the client.
Home care aides can force a client to take their medication if it's important for their health. -
ANSWER:False
Untreated injuries, health or dental problems are a sign of _____? - ANSWER:neglect
There is a medical emergency, 911 has been called, and your client has advance directives. Individual
providers must: - ANSWER:give the advance directives to the EMT when they arrive.
If a client asks you to do something that may put their safety at risk, you should: - ANSWER:explain your
concerns and brainstorm with them a safe alternative.
Mr. Walker is living with Alzheimer's disease. He is always finding ways to get outside and wander the
neighborhood without anyone noticing. What is a creative way to make sure Mr. Walker is safe without
using restraints? - ANSWER:Suggest the use of exit alarms to notify the care team of when he goes
outside.
Which of the following is NOT an advance directive? - ANSWER:POLST Form
Placing a chair in front of a door to prevent a client from leaving their room is an environmental restraint.
- ANSWER:True
If a client is in immediate danger, you need to call: - ANSWER:law enforcement, 911.
What is a document that states a client does not want CPR if found without a heartbeat? - ANSWER:DNR
When trying to solve a problem, it is best to be creative and try different solutions with every new
problem. - ANSWER:True
To support a client's independence with their personal care tasks, you should encourage the client to: -
ANSWER:do as much as they can.
What is NOT an Activity of Daily Living? - ANSWER:Purchasing toilet paper for a client.
A client's care plan has all of the information you need to do your job. - ANSWER:False
The best way to maintain a healthy, professional boundary between you and a client is to view caregiving
as your job - ANSWER:True
To effectively observe changes in a client, compare their baseline to: - ANSWER:what you see, hear, smell
and feel by touch.
Is the following observation objective or subjective? "Mrs. Jade was out of control all afternoon." -
ANSWER:subjective
In most emergencies, your first response should be to: - ANSWER:make sure the client is safe.
