C715 Organizational Behavior Final Exam Study Guide (All
Chapters)
Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign
the employee to a job that includes- - ANSWER:high respect, commitment, and acceptance
Personal attitudes affect _______ via ______. - ANSWER:behavior; intentions
________ is the extent to which an individual identifies with an organization and commits to its goals. -
ANSWER:Organizational Commitment
Which of the following contributes least to employee engagement in North America? - ANSWER:Pay
The _____ model suggests that managers should monitor employees' perceptions of fairness. -
ANSWER:Equity
______ programs help employees to integrate, assimilate, and transition to new jobs. -
ANSWER:Onboarding
Values tend to vary across generations because they are influenced by events in childhood and youth.
For example, some parents lived through the Depression, and this experience led them to be risk takers
in terms of their investments. - ANSWER:FALSE
Research has found that some aspects of an individual's disposition are significantly associated with
some aspects of job satisfaction, such as having autonomy or receipt of rewards. - ANSWER:TRUE
When Harry has a perceived conflict with a co-worker, he will send them e-mails that are taunting or
insulting. This is an example of- - ANSWER:CWB
Donna works as a project manager for a major consumer products firm. She works with beliefs,
perceptions, and informal obligations about what she is entitled to receive in return for what she
provides to the organization. Janice's beliefs represent a(n) - ANSWER:Psychological Contract
"Men have a more difficult time empathizing with others." This statement is: - ANSWER:FALSE
Norah and Katy work together. They are also friends outside of work. Norah and Katy are constantly
texting each other. Their supervisor comments that, while this might be fine outside of work, it's
inappropriate to constantly text each other in the office. This is an example of - ANSWER:Context of
interaction
_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or
income) over time. - ANSWER:Demographics
Joyce finds that the members of the project team to which she has been promoted are all middle-aged
men. Joyce wonders if she, a young new graduate from a local university, will be taken seriously. Joyce is
likely to be reacting to a - ANSWER:Stereotype
, Sierra receives a compliment on her class presentation and attributes her success to his diligent
preparation. Antwan received a poor grade and blames it on his adding the class late and missing a few
early classes. These are examples of: - ANSWER:Self-serving bias
Jay works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety
of issues facing the company without fear of reprisal. This reflects ABC's: - ANSWER:Psychological Safety
What form of diversity management is an organization adopting when it assumes that all diverse people
will learn to fit in or become like the dominant group? - ANSWER:Assimilation
With self-serving bias, employees attribute their success to internal factors and their failures to external
factors. - ANSWER:TRUE
Samantha assumes that someone experiencing poverty simply refuses to work hard enough to make a
living. Which of the following does this describe? - ANSWER:Fundamental Attribution Error
Which of the following employment selection decisions best characterizes affirmative action? -
ANSWER:Selection of Equal Candidates
In 360-degree feedback, individuals compare perceptions of their own performance with information
from their manager, subordinates, and peers. - ANSWER:TRUE
Jack set himself a goal of shooting a 79 or better on his local golf course before the end of spring. This is
a ________ goal. - ANSWER:Performance
What kind of goal is best for jobs that are dynamic, but in which nearer-term activities and milestones
can be defined? - ANSWER:Task
The type of performance measurement system where a company assembles performance data on an
individual from most or all of his/her contacts within and outside the company is known as: -
ANSWER:360-degree performance appraisals
A negative reinforcer tends to _____________ the behavior it follows. - ANSWER:Strengthen
Which of the following types of performance is characterized by assisting coworkers, having a positive
attitude, and representing the company in a positive way outside of work? - ANSWER:Organizational
Citizenship behaviors
Which of the following rater errors is made when people give higher evaluation to individuals who they
consider akin to themselves? - ANSWER:Similar-to-me
Which of the following rater errors leads employees to believe that no aspects of their performance
need improvement? - ANSWER:Halo
Managers can improve employee satisfaction with the feedback process by: - ANSWER:letting the
employee voice his/her opinion and discuss performance goals.
Which of the following types of performance measurement is more reliable, valid, and provides more
useful feedback to employees? - ANSWER:behaviorally anchored rating scales
_____ is a key input to positivity from person factors. - ANSWER:Mindfulness
Chapters)
Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign
the employee to a job that includes- - ANSWER:high respect, commitment, and acceptance
Personal attitudes affect _______ via ______. - ANSWER:behavior; intentions
________ is the extent to which an individual identifies with an organization and commits to its goals. -
ANSWER:Organizational Commitment
Which of the following contributes least to employee engagement in North America? - ANSWER:Pay
The _____ model suggests that managers should monitor employees' perceptions of fairness. -
ANSWER:Equity
______ programs help employees to integrate, assimilate, and transition to new jobs. -
ANSWER:Onboarding
Values tend to vary across generations because they are influenced by events in childhood and youth.
For example, some parents lived through the Depression, and this experience led them to be risk takers
in terms of their investments. - ANSWER:FALSE
Research has found that some aspects of an individual's disposition are significantly associated with
some aspects of job satisfaction, such as having autonomy or receipt of rewards. - ANSWER:TRUE
When Harry has a perceived conflict with a co-worker, he will send them e-mails that are taunting or
insulting. This is an example of- - ANSWER:CWB
Donna works as a project manager for a major consumer products firm. She works with beliefs,
perceptions, and informal obligations about what she is entitled to receive in return for what she
provides to the organization. Janice's beliefs represent a(n) - ANSWER:Psychological Contract
"Men have a more difficult time empathizing with others." This statement is: - ANSWER:FALSE
Norah and Katy work together. They are also friends outside of work. Norah and Katy are constantly
texting each other. Their supervisor comments that, while this might be fine outside of work, it's
inappropriate to constantly text each other in the office. This is an example of - ANSWER:Context of
interaction
_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or
income) over time. - ANSWER:Demographics
Joyce finds that the members of the project team to which she has been promoted are all middle-aged
men. Joyce wonders if she, a young new graduate from a local university, will be taken seriously. Joyce is
likely to be reacting to a - ANSWER:Stereotype
, Sierra receives a compliment on her class presentation and attributes her success to his diligent
preparation. Antwan received a poor grade and blames it on his adding the class late and missing a few
early classes. These are examples of: - ANSWER:Self-serving bias
Jay works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety
of issues facing the company without fear of reprisal. This reflects ABC's: - ANSWER:Psychological Safety
What form of diversity management is an organization adopting when it assumes that all diverse people
will learn to fit in or become like the dominant group? - ANSWER:Assimilation
With self-serving bias, employees attribute their success to internal factors and their failures to external
factors. - ANSWER:TRUE
Samantha assumes that someone experiencing poverty simply refuses to work hard enough to make a
living. Which of the following does this describe? - ANSWER:Fundamental Attribution Error
Which of the following employment selection decisions best characterizes affirmative action? -
ANSWER:Selection of Equal Candidates
In 360-degree feedback, individuals compare perceptions of their own performance with information
from their manager, subordinates, and peers. - ANSWER:TRUE
Jack set himself a goal of shooting a 79 or better on his local golf course before the end of spring. This is
a ________ goal. - ANSWER:Performance
What kind of goal is best for jobs that are dynamic, but in which nearer-term activities and milestones
can be defined? - ANSWER:Task
The type of performance measurement system where a company assembles performance data on an
individual from most or all of his/her contacts within and outside the company is known as: -
ANSWER:360-degree performance appraisals
A negative reinforcer tends to _____________ the behavior it follows. - ANSWER:Strengthen
Which of the following types of performance is characterized by assisting coworkers, having a positive
attitude, and representing the company in a positive way outside of work? - ANSWER:Organizational
Citizenship behaviors
Which of the following rater errors is made when people give higher evaluation to individuals who they
consider akin to themselves? - ANSWER:Similar-to-me
Which of the following rater errors leads employees to believe that no aspects of their performance
need improvement? - ANSWER:Halo
Managers can improve employee satisfaction with the feedback process by: - ANSWER:letting the
employee voice his/her opinion and discuss performance goals.
Which of the following types of performance measurement is more reliable, valid, and provides more
useful feedback to employees? - ANSWER:behaviorally anchored rating scales
_____ is a key input to positivity from person factors. - ANSWER:Mindfulness
