GRAND CENTRAL SALESFORCE
ADMIN 201 EXAM QUESTIONS
WITH CORRECT VERIFIED
ANSWERS 2024 UPDATED
ALREADY GRADED A+
What do locale setting impact? - CORRECT ANSWER>>>>Format of date, time,
number, phone number, name and address fields
What do business hours and holidays impact? - CORRECT ANSWER>>>>Used in
calculations to determine when to escalate a case or when an entitlement milestone is
reached
What are the options to define fiscal years? - CORRECT ANSWER>>>>Standard and
custom
What level of language support does Salesforce provide and how is a users language
setting controlled? - CORRECT ANSWER>>>>Fully supported, end used and platform
language support. The language on the company setting will be default for new users
but you can override in settings
What is the organization ID? - CORRECT ANSWER>>>>A unique 15 character that
identifies each salesforce organization and is different in every environment
What is Salesforce API? - CORRECT ANSWER>>>>Application Programming
Interface. Way of accessing SF programmatically and is used by Data Loading and
Integration tools
Why would multi currency be used? - CORRECT ANSWER>>>>Used to be able to
record amounts in different currencies on records and be able to forecast in one
corporate currency
What time zones is used for new users? - CORRECT ANSWER>>>>Default from
company settings, but can be overridden in my settings per user
Why would advanced currency management be used? - CORRECT
ANSWER>>>>Allows dated exchange rates to be recorded to track the amounts when
opportunities were closed
What are the two types of licenses? - CORRECT ANSWER>>>>User and feature.
,How can users see their correct time zones if the org default is set to a different time
zone? - CORRECT ANSWER>>>>Reset them in my settings
How is storage managed in Salesforce? - CORRECT ANSWER>>>>Either data or file
storage. Records use data storage and file storage is used by attachments, documents,
files, content and chatter
What are the different types of searches available and what are their features? -
CORRECT ANSWER>>>>Global searches - most information/ Sidebar searches - a
subset of records and fields/ Advanced search - can search on a combo of fields and
include wildcards
What do the User Interface settings control? - CORRECT ANSWER>>>>General User
Interface, Sidebar and Calendar
What does an ehnanced lookup offer? - CORRECT ANSWER>>>>Search on all fields,
sort, filter, customize columns, page navigation, autocompletion
What are some of the search settings that can be enabled or customized?Number of
search results displayed - CORRECT ANSWER>>>>document content search, recently
viewed records, search optimization, limit search to records owned by the user
What actions and features are available on a list view? - CORRECT ANSWER>>>>Edit,
delete and follow records, sort, filter, set how many records to display, toggle to chatter
feed, create printable view
What are the different types of search layouts? - CORRECT ANSWER>>>>search
results, lookup dialog, lookup phone dialog, tab, lost view and search filter fields
Where can an apps logo and navigation bar color be changed? - CORRECT
ANSWER>>>>app manager in setup
Where can the apps that appear in the lightning experience app launcher be changed? -
CORRECT ANSWER>>>>App menu in setup
What can be used to create - CORRECT ANSWER>>>>customize, and assign home
pages to different profiles in lightning experience?,lightning app builder
What types of custom components can be added to the home page layout? -
CORRECT ANSWER>>>>links, images, HTML, and visual force
How can a user look for a company in a list view by keyword? - CORRECT
ANSWER>>>>by using the list view search bar at the top of the list view
Which users can view a list view created in lightning experience? - CORRECT
ANSWER>>>>the creator, all users, or groups of users
, What can be used to search records from within the Kanban view in lightning
experience? - CORRECT ANSWER>>>>List view search bar
Which option can be selected from the list view controls menu to share a custom list
view with other users? - CORRECT ANSWER>>>>sharing settings
What can be customized to include lighting knowledge fields in global search results in
lighting experience - CORRECT ANSWER>>>>search results layout of the knowledge
object
Which capability is available for list views in lighting experience to allow users to view
opportunities that fall within a certain amount of probability range? - CORRECT
ANSWER>>>>filtering search results by number range
How can a lightning component on a homepage be made visible to only users from a
certain country using the lightning app builder? - CORRECT ANSWER>>>>by setting a
component visibility filter in the " set component visibility" section of the components
properties
Why would a user be freezes? - CORRECT ANSWER>>>>to prevent the user from
logging in without deactivating them, allowing for changes to any customization where
the user has been used (like workflow email alerts)
What are some common user access issues? - CORRECT ANSWER>>>>wrong
username, entering password in wrong case, user is locked, trying to login to a sandbox
with the wrong URL
What can be done to immediately prevent a user that left the company from having any
access to salesforce? - CORRECT ANSWER>>>>freeze the user record, then make
the adjustments needed to deactivate
What should be done when a user no longer needs to use Salesforce? - CORRECT
ANSWER>>>>deactivate the user record, users cannot be deleted
What administration tasks can an administrator delegate? - CORRECT
ANSWER>>>>create and assign users in certain roles and profiles, assign permissions
sets, public groups, reset passwords, manage specific custom objects
What field must be marked on the user record for users to be able to log in? -
CORRECT ANSWER>>>>the "active" checkbox
What is the minimum information required the setup a user? - CORRECT
ANSWER>>>>username, last name, email, profile, alias, nickname and license
ADMIN 201 EXAM QUESTIONS
WITH CORRECT VERIFIED
ANSWERS 2024 UPDATED
ALREADY GRADED A+
What do locale setting impact? - CORRECT ANSWER>>>>Format of date, time,
number, phone number, name and address fields
What do business hours and holidays impact? - CORRECT ANSWER>>>>Used in
calculations to determine when to escalate a case or when an entitlement milestone is
reached
What are the options to define fiscal years? - CORRECT ANSWER>>>>Standard and
custom
What level of language support does Salesforce provide and how is a users language
setting controlled? - CORRECT ANSWER>>>>Fully supported, end used and platform
language support. The language on the company setting will be default for new users
but you can override in settings
What is the organization ID? - CORRECT ANSWER>>>>A unique 15 character that
identifies each salesforce organization and is different in every environment
What is Salesforce API? - CORRECT ANSWER>>>>Application Programming
Interface. Way of accessing SF programmatically and is used by Data Loading and
Integration tools
Why would multi currency be used? - CORRECT ANSWER>>>>Used to be able to
record amounts in different currencies on records and be able to forecast in one
corporate currency
What time zones is used for new users? - CORRECT ANSWER>>>>Default from
company settings, but can be overridden in my settings per user
Why would advanced currency management be used? - CORRECT
ANSWER>>>>Allows dated exchange rates to be recorded to track the amounts when
opportunities were closed
What are the two types of licenses? - CORRECT ANSWER>>>>User and feature.
,How can users see their correct time zones if the org default is set to a different time
zone? - CORRECT ANSWER>>>>Reset them in my settings
How is storage managed in Salesforce? - CORRECT ANSWER>>>>Either data or file
storage. Records use data storage and file storage is used by attachments, documents,
files, content and chatter
What are the different types of searches available and what are their features? -
CORRECT ANSWER>>>>Global searches - most information/ Sidebar searches - a
subset of records and fields/ Advanced search - can search on a combo of fields and
include wildcards
What do the User Interface settings control? - CORRECT ANSWER>>>>General User
Interface, Sidebar and Calendar
What does an ehnanced lookup offer? - CORRECT ANSWER>>>>Search on all fields,
sort, filter, customize columns, page navigation, autocompletion
What are some of the search settings that can be enabled or customized?Number of
search results displayed - CORRECT ANSWER>>>>document content search, recently
viewed records, search optimization, limit search to records owned by the user
What actions and features are available on a list view? - CORRECT ANSWER>>>>Edit,
delete and follow records, sort, filter, set how many records to display, toggle to chatter
feed, create printable view
What are the different types of search layouts? - CORRECT ANSWER>>>>search
results, lookup dialog, lookup phone dialog, tab, lost view and search filter fields
Where can an apps logo and navigation bar color be changed? - CORRECT
ANSWER>>>>app manager in setup
Where can the apps that appear in the lightning experience app launcher be changed? -
CORRECT ANSWER>>>>App menu in setup
What can be used to create - CORRECT ANSWER>>>>customize, and assign home
pages to different profiles in lightning experience?,lightning app builder
What types of custom components can be added to the home page layout? -
CORRECT ANSWER>>>>links, images, HTML, and visual force
How can a user look for a company in a list view by keyword? - CORRECT
ANSWER>>>>by using the list view search bar at the top of the list view
Which users can view a list view created in lightning experience? - CORRECT
ANSWER>>>>the creator, all users, or groups of users
, What can be used to search records from within the Kanban view in lightning
experience? - CORRECT ANSWER>>>>List view search bar
Which option can be selected from the list view controls menu to share a custom list
view with other users? - CORRECT ANSWER>>>>sharing settings
What can be customized to include lighting knowledge fields in global search results in
lighting experience - CORRECT ANSWER>>>>search results layout of the knowledge
object
Which capability is available for list views in lighting experience to allow users to view
opportunities that fall within a certain amount of probability range? - CORRECT
ANSWER>>>>filtering search results by number range
How can a lightning component on a homepage be made visible to only users from a
certain country using the lightning app builder? - CORRECT ANSWER>>>>by setting a
component visibility filter in the " set component visibility" section of the components
properties
Why would a user be freezes? - CORRECT ANSWER>>>>to prevent the user from
logging in without deactivating them, allowing for changes to any customization where
the user has been used (like workflow email alerts)
What are some common user access issues? - CORRECT ANSWER>>>>wrong
username, entering password in wrong case, user is locked, trying to login to a sandbox
with the wrong URL
What can be done to immediately prevent a user that left the company from having any
access to salesforce? - CORRECT ANSWER>>>>freeze the user record, then make
the adjustments needed to deactivate
What should be done when a user no longer needs to use Salesforce? - CORRECT
ANSWER>>>>deactivate the user record, users cannot be deleted
What administration tasks can an administrator delegate? - CORRECT
ANSWER>>>>create and assign users in certain roles and profiles, assign permissions
sets, public groups, reset passwords, manage specific custom objects
What field must be marked on the user record for users to be able to log in? -
CORRECT ANSWER>>>>the "active" checkbox
What is the minimum information required the setup a user? - CORRECT
ANSWER>>>>username, last name, email, profile, alias, nickname and license
