UPDATED ACTUAL Questions And
CORRECT Answers
Anxiety - CORRECT ANSWER - a noticeable increase or change in behavior
Challenge Position - CORRECT ANSWER - a body position in which one individual is
face-to-face, toe to toe, and eye to eye in relation to another individual
Classroom Model - CORRECT ANSWER - demonstrating physical interventions in order
to show the application of basic principals
Coping Model - CORRECT ANSWER - a model that staff members can use to guide them
through the process of establishing Therapeutic Rapport with an individual after a crisis
individual
Decision-Making Matrix - CORRECT ANSWER - a tool that can help staff reach
objective critical decisions about risks
Defensive Level - CORRECT ANSWER - the beginning stage of loss of rationality. At
this stage, an individual often becomes belligerent and challenges authority. It is the second level
in the Crisis Development Model
Directive Staff Attitude/Approach - CORRECT ANSWER - an approach in which a staff
member takes control of a potentially escalating situation. It is the recommended staff
attitude/approach to an individual at the Defensive level.
Disengagement - CORRECT ANSWER - the use of a physical intervention to gain a
release from any holding situation while minimizing risk of pain or injury in situations in which
the behavior has been assessed as a lower, medium, or higher risk to self or others.
, Empathic Listening - CORRECT ANSWER - an active process to discern what a person is
saying
Grab/hold - CORRECT ANSWER - a situation in which another person maintains
physical contact without consent and there is the intentional or unintentional risk of harm to a
part of one's body
Haptics - CORRECT ANSWER - communication through touch; a form of nonverbal
communication
Higher-Level Holding - CORRECT ANSWER - physical intervention necessary to restrict
a person's range of movement in relation to high-risk behavior as determined by a behavioral risk
assessment.
Integrated Experience - CORRECT ANSWER - the concept that behaviors and attitudes of
staff impact behaviors and attitudes of those in their care and vice versa
kinesics - CORRECT ANSWER - the nonverbal behavior that communicates messages to
others via body position, posture, and movement
likelihood - CORRECT ANSWER - the chance that an event or behavior may occur
Limit Setting - CORRECT ANSWER - a verbal intervention skill in which a person is
offered choices and consequences.
Limits should be - CORRECT ANSWER - clear, simple, reasonable, and enforceable
Lower Level Holding - CORRECT ANSWER - physical intervention necessary to use as a
guide or physical prompt or to provide minimal physical support to limit the person's range of
movement in relation to low-risk behavior as determined by a behavioral risk assessment.