ZAXBY’S AM
Zaxby’s AM Practice Exam With
A+ Guaranteed Solutions.
An online order guest complains that she had to wait 15 minutes for her order after arriving at
the store. What should you do? - ✔✔✔ - -Greet the guest
-Apologize to the guest
-Listen to the guest
-Thank the guest
The Time/Temperature Log can help you with: - ✔✔✔ - -Ensuring that Zaxby's foods are
cooked and held at appropriate temperatures
-Preventing bacteria and other microorganisms from causing illness and food spoilage
-Determining if proper food storage is being performed
-Determining if cooking equipment is functioning properly
What are some best practices for Oil Management? - ✔✔✔ - -Use skimmer to reduce sediment
-During slow times, turn fryers off
-Cover fryers you are not using
-Don't hang wet baskets over fryers
As you conduct a shift walk in the dining room, you overhear a guest complain that her
sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's core
values, what is the best solution for the guest's complaint? Choose all that apply. - ✔✔✔ - -
Apologize to the guest and bring her a fresh sandwich made without tomatoes
-Remind team members to check each order for modifications to ensure items are prepared
correctly
ZAXBY’S AM Page 1
, ZAXBY’S AM
-Remind team members that preparing orders correctly helps to ensure guest satisfaction and it
prevents exposing sensitive guests to potential food allergens
After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings
on the rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and
explains that the cases of fresh wings should be placed in front of the newer cases of celery in
order to observe FIFO. This was the correct action for the manager to take. - ✔✔✔ - False
When performing the beginning Critical Item Inventory count, what can you use to verify the
count? - ✔✔✔ - The ending inventory from the previous night
You have two truck orders per week and are responsible for placing the current week's truck
orders. How do you know how much product to order? - ✔✔✔ - Use par levels to determine
truck order
When should you not accept a gift card? Choose all that apply. - ✔✔✔ - -When the guest has a
photocopy of a card
-When the guest has a picture of the back of the card
-When guest just has the digits on the back of the card memorized and recites them
Which of the following is not a recommended way to control waste? - ✔✔✔ - Use Fingerz that
are past their hold time for Zalads
What are the most important aspect(s) of counting inventory? Choose all that apply. - ✔✔✔ -
Consistency and accuracy
A guest arrives and informs you that he/she is there to pick up an online order. You notice the
order has not been placed in the pass-thru window, and you don't see the ticket displayed on
ZAXBY’S AM Page 2
Zaxby’s AM Practice Exam With
A+ Guaranteed Solutions.
An online order guest complains that she had to wait 15 minutes for her order after arriving at
the store. What should you do? - ✔✔✔ - -Greet the guest
-Apologize to the guest
-Listen to the guest
-Thank the guest
The Time/Temperature Log can help you with: - ✔✔✔ - -Ensuring that Zaxby's foods are
cooked and held at appropriate temperatures
-Preventing bacteria and other microorganisms from causing illness and food spoilage
-Determining if proper food storage is being performed
-Determining if cooking equipment is functioning properly
What are some best practices for Oil Management? - ✔✔✔ - -Use skimmer to reduce sediment
-During slow times, turn fryers off
-Cover fryers you are not using
-Don't hang wet baskets over fryers
As you conduct a shift walk in the dining room, you overhear a guest complain that her
sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's core
values, what is the best solution for the guest's complaint? Choose all that apply. - ✔✔✔ - -
Apologize to the guest and bring her a fresh sandwich made without tomatoes
-Remind team members to check each order for modifications to ensure items are prepared
correctly
ZAXBY’S AM Page 1
, ZAXBY’S AM
-Remind team members that preparing orders correctly helps to ensure guest satisfaction and it
prevents exposing sensitive guests to potential food allergens
After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings
on the rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and
explains that the cases of fresh wings should be placed in front of the newer cases of celery in
order to observe FIFO. This was the correct action for the manager to take. - ✔✔✔ - False
When performing the beginning Critical Item Inventory count, what can you use to verify the
count? - ✔✔✔ - The ending inventory from the previous night
You have two truck orders per week and are responsible for placing the current week's truck
orders. How do you know how much product to order? - ✔✔✔ - Use par levels to determine
truck order
When should you not accept a gift card? Choose all that apply. - ✔✔✔ - -When the guest has a
photocopy of a card
-When the guest has a picture of the back of the card
-When guest just has the digits on the back of the card memorized and recites them
Which of the following is not a recommended way to control waste? - ✔✔✔ - Use Fingerz that
are past their hold time for Zalads
What are the most important aspect(s) of counting inventory? Choose all that apply. - ✔✔✔ -
Consistency and accuracy
A guest arrives and informs you that he/she is there to pick up an online order. You notice the
order has not been placed in the pass-thru window, and you don't see the ticket displayed on
ZAXBY’S AM Page 2
