C208 FINAL ASSESSMENT QUESTIONS AND
1.CORRECT ANSWERS
Which stage in Kurt Lewin's change model involves changes
being institu- tionalized in the corporate culture?: a)Unfreezing
b)Changing
c)Freezing
d)Refreezin
g
D
2. Which of the following does not characterize the management
style known as empowerment?: a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
C
3. What is the first step in John Kotter's eight-step process for
transformation- al change?: a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
C
4. Which of the following is not an explanation for why people
resist change at work?: a) Defensive managers who create an
expectation of negative change.
b)Fear of change that will hurt them through layoffs, unpleasant new
, C208 FINAL ASSESSMENT QUESTIONS AND
CORRECT ANSWERS
responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
D
5. Why does John Kotter advocate creating "short-term wins" in
his eight-step process for change?: a) They help to create a feeling
of progress as well as an opportunity to reward employees.
b)They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
A
6. The development of the Internet is an example of .: a)
common innovation
b) incremental innovation
, C208 FINAL ASSESSMENT QUESTIONS AND
CORRECT ANSWERS
c) semi-radical innovation
d) radical innovation
D
7. Which stage in Kurt Lewin's change model involves people
employing new skills and attitudes and being rewarded by the
organization for doing so?: a)
Unfreezing
b) Refreezing
c) Changing
d) None of the above
B
8. Which of the following is not one of the four stages of change
in the Black and Gregersen model?: a) Do the right thing and do it
well.
b) Discover that the right thing is now the wrong thing.
c) Do the new right thing, and do it fairly well at first.
d) Eventually do the new right thing well.
C
9. Sustaining organizational change through continued focus
occurs during which step in the ADKAR model?: a) Desire
b) Awareness
1.CORRECT ANSWERS
Which stage in Kurt Lewin's change model involves changes
being institu- tionalized in the corporate culture?: a)Unfreezing
b)Changing
c)Freezing
d)Refreezin
g
D
2. Which of the following does not characterize the management
style known as empowerment?: a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
C
3. What is the first step in John Kotter's eight-step process for
transformation- al change?: a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
C
4. Which of the following is not an explanation for why people
resist change at work?: a) Defensive managers who create an
expectation of negative change.
b)Fear of change that will hurt them through layoffs, unpleasant new
, C208 FINAL ASSESSMENT QUESTIONS AND
CORRECT ANSWERS
responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
D
5. Why does John Kotter advocate creating "short-term wins" in
his eight-step process for change?: a) They help to create a feeling
of progress as well as an opportunity to reward employees.
b)They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
A
6. The development of the Internet is an example of .: a)
common innovation
b) incremental innovation
, C208 FINAL ASSESSMENT QUESTIONS AND
CORRECT ANSWERS
c) semi-radical innovation
d) radical innovation
D
7. Which stage in Kurt Lewin's change model involves people
employing new skills and attitudes and being rewarded by the
organization for doing so?: a)
Unfreezing
b) Refreezing
c) Changing
d) None of the above
B
8. Which of the following is not one of the four stages of change
in the Black and Gregersen model?: a) Do the right thing and do it
well.
b) Discover that the right thing is now the wrong thing.
c) Do the new right thing, and do it fairly well at first.
d) Eventually do the new right thing well.
C
9. Sustaining organizational change through continued focus
occurs during which step in the ADKAR model?: a) Desire
b) Awareness
