AICP - Communication and Interaction
Study Questions And Answers
Message Pyramid - Answer - Key Message on top, a First Proof layer in the middle, and a Second Proof
layer at the bottom
What is bridging? - Answer - technique that planners can use to reframe controversial issues,
responding to opponents while also recasting how the issue is viewed.
What are examples of reactive communication? - Answer - - Reporter calls to get your opinion
What are examples of proactive communication? - Answer - - getting news out
- Calling a reporter
One rule of thumb when navigating social media - Answer - Not automatically delete a negative
comment
What are sunshine laws? - Answer - a law requiring certain proceedings of government agencies to be
open or available to the public.
How many americans have smartphones - Answer - 81 percent
How many americans do not have broadband at home - Answer - 27%
What percentage of americans have limited english? - Answer - 9%
What percentage of americans can not read a newspaper - Answer - 19%
What is a design charrette - Answer - The design charrette is an intense, collaborative design
activity that allows project teams (i.e. project owner,
, architect, and design team) to develop and plan project
strategies, evaluate and identify both financial and
environmental impacts, and reveal any opportunistic
synergies for the entire project.
Delphi Method - Answer - - Created in 1944
- Intent of coming to a consensus
- questions are written as hypotheses
- after rounds of questioning, feedback on the responses is presented to the group anonymously
- Revise answers based on the replied heard
- range answers decreases and converges towards a single solution
Nominal Group Technique - Answer - - Group process involving problem identification, solution
generation and decision making
- Used for groups any size that want to come to a decision by a vote
- allows for everyone's opinions to be considered by starting with every group members sharing their
ideas
- Someone creates a list of ideas, duplicates are deleted
- participants rank solutions
What is facilitation? - Answer - - Person who does not have direct stake in the outcome of a meeting.
- Help groups that disagree work together
What is mediation? - Answer - - A neutral third party acts as a mediator and works with both sides in
the dispute to facilitate a resolution.
- Dispute-resolution process that is typically used to help resolve conflict without involving the court
system.
Public Hearing - Answer - - Associated with another governing body
- Considered ineffective at building public participation and consensus
Study Questions And Answers
Message Pyramid - Answer - Key Message on top, a First Proof layer in the middle, and a Second Proof
layer at the bottom
What is bridging? - Answer - technique that planners can use to reframe controversial issues,
responding to opponents while also recasting how the issue is viewed.
What are examples of reactive communication? - Answer - - Reporter calls to get your opinion
What are examples of proactive communication? - Answer - - getting news out
- Calling a reporter
One rule of thumb when navigating social media - Answer - Not automatically delete a negative
comment
What are sunshine laws? - Answer - a law requiring certain proceedings of government agencies to be
open or available to the public.
How many americans have smartphones - Answer - 81 percent
How many americans do not have broadband at home - Answer - 27%
What percentage of americans have limited english? - Answer - 9%
What percentage of americans can not read a newspaper - Answer - 19%
What is a design charrette - Answer - The design charrette is an intense, collaborative design
activity that allows project teams (i.e. project owner,
, architect, and design team) to develop and plan project
strategies, evaluate and identify both financial and
environmental impacts, and reveal any opportunistic
synergies for the entire project.
Delphi Method - Answer - - Created in 1944
- Intent of coming to a consensus
- questions are written as hypotheses
- after rounds of questioning, feedback on the responses is presented to the group anonymously
- Revise answers based on the replied heard
- range answers decreases and converges towards a single solution
Nominal Group Technique - Answer - - Group process involving problem identification, solution
generation and decision making
- Used for groups any size that want to come to a decision by a vote
- allows for everyone's opinions to be considered by starting with every group members sharing their
ideas
- Someone creates a list of ideas, duplicates are deleted
- participants rank solutions
What is facilitation? - Answer - - Person who does not have direct stake in the outcome of a meeting.
- Help groups that disagree work together
What is mediation? - Answer - - A neutral third party acts as a mediator and works with both sides in
the dispute to facilitate a resolution.
- Dispute-resolution process that is typically used to help resolve conflict without involving the court
system.
Public Hearing - Answer - - Associated with another governing body
- Considered ineffective at building public participation and consensus
