CVS Assessment Questions and
Answers 100% Pass
Why is accuracy critical when counting medications?
✔✔To ensure the correct dosage is dispensed and patient safety is maintained.
What should you do if a customer has questions about their medication?
✔✔Refer them to the pharmacist for detailed guidance.
How can you assist in keeping the pharmacy workspace organized?
✔✔By regularly restocking supplies, cleaning surfaces, and ensuring medications are properly
shelved.
What should you do if a controlled substance count is incorrect?
✔✔Immediately inform the pharmacist and follow company protocols to investigate the
discrepancy.
Why is it important to prioritize prescriptions labeled as urgent?
✔✔To ensure patients receive their medications on time for critical treatments.
1
,What is the significance of updating insurance information for customers?
✔✔To ensure accurate billing and prevent delays in processing prescriptions.
How should expired medications be handled in the pharmacy?
✔✔They should be removed from active inventory and disposed of following proper procedures.
Why is it essential to communicate clearly with customers?
✔✔To provide accurate information and ensure a positive experience at the pharmacy.
What is the purpose of scanning medications before dispensing?
✔✔To verify accuracy and prevent dispensing errors.
How should you handle a prescription that requires clarification?
✔✔Contact the prescribing physician to confirm the details before filling it.
Why is it important to check for drug interactions during prescription processing?
✔✔To protect the patient from potentially harmful combinations of medications.
2
, What should you do if a customer requests a refill too early?
✔✔Inform them of the refill policy and assist in scheduling their next eligible refill date.
Why is maintaining stock levels critical in the pharmacy?
✔✔To ensure that all medications are available when needed by patients.
What is the appropriate action when a medication is out of stock?
✔✔Notify the patient, offer to order it, and provide an estimated time of availability.
How can you help a customer understand their medication instructions?
✔✔Provide clear explanations and direct them to the pharmacist for detailed counseling.
Why is it necessary to double-check prescription labels before dispensing?
✔✔To ensure the medication matches the prescription and is labeled correctly.
What is the role of the pharmacy management system in daily operations?
✔✔It helps track prescriptions, inventory, and patient records efficiently.
3
Answers 100% Pass
Why is accuracy critical when counting medications?
✔✔To ensure the correct dosage is dispensed and patient safety is maintained.
What should you do if a customer has questions about their medication?
✔✔Refer them to the pharmacist for detailed guidance.
How can you assist in keeping the pharmacy workspace organized?
✔✔By regularly restocking supplies, cleaning surfaces, and ensuring medications are properly
shelved.
What should you do if a controlled substance count is incorrect?
✔✔Immediately inform the pharmacist and follow company protocols to investigate the
discrepancy.
Why is it important to prioritize prescriptions labeled as urgent?
✔✔To ensure patients receive their medications on time for critical treatments.
1
,What is the significance of updating insurance information for customers?
✔✔To ensure accurate billing and prevent delays in processing prescriptions.
How should expired medications be handled in the pharmacy?
✔✔They should be removed from active inventory and disposed of following proper procedures.
Why is it essential to communicate clearly with customers?
✔✔To provide accurate information and ensure a positive experience at the pharmacy.
What is the purpose of scanning medications before dispensing?
✔✔To verify accuracy and prevent dispensing errors.
How should you handle a prescription that requires clarification?
✔✔Contact the prescribing physician to confirm the details before filling it.
Why is it important to check for drug interactions during prescription processing?
✔✔To protect the patient from potentially harmful combinations of medications.
2
, What should you do if a customer requests a refill too early?
✔✔Inform them of the refill policy and assist in scheduling their next eligible refill date.
Why is maintaining stock levels critical in the pharmacy?
✔✔To ensure that all medications are available when needed by patients.
What is the appropriate action when a medication is out of stock?
✔✔Notify the patient, offer to order it, and provide an estimated time of availability.
How can you help a customer understand their medication instructions?
✔✔Provide clear explanations and direct them to the pharmacist for detailed counseling.
Why is it necessary to double-check prescription labels before dispensing?
✔✔To ensure the medication matches the prescription and is labeled correctly.
What is the role of the pharmacy management system in daily operations?
✔✔It helps track prescriptions, inventory, and patient records efficiently.
3
