USAF GREENBELT Frequently Most Tested
Questions and Verified Accurate Answers
In what phase of DMAIC is the Project Charter developed to define the project scope and
provide guidance to the improvement team?
✓ Define
In what phase of DMAIC is a solution or solutions identified that will maximize return on
investment?
✓ Improve
In which phase of six sigma will the current measurement system be understood and baseline
capability estimated?
✓ Measure
Which term describes the six sigma road map used for process improvement?
✓ DMAIC
In which phase of the DMAIC road map are the customers requirements identified?
✓ Define
Responsibilities for the improvement project will transition from the improvement team to the
operations team in which DMAIC phase?
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✓ Control
Six Sigma has been described as a commitment to your customers, a statistical measurement of
processes, and which of the following?
✓ A management framework for thinking about process economics, quality, and customers
Which of the following statements regarding six sigma is correct?
✓ Reduces variation and eliminates defects
The Lean concepts of Just in Time (JIT) and Continuous Flow focus on?
✓ Responsiveness
What type of activities are the customers willing to pay for?
✓ Value-added
The focus of Lean is to?
✓ Create more value to the customer, use fewer resources, shorten cycle time
What describes the use of a Product Family Matrix?
✓ Compares steps across products and identity families
Who is responsible for the sponsorship and commitment of an organization to the Lean
Methodology?
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✓ Executive Champion
A product Family refers to a group of products that go through the same or similar process
steps, with similar process times and demand rates. How much of the same processing steps
are usually shared?
✓ At least 80%
Sun-optimization...?
✓ Occurs when each individual function runs at peak performance without considering other
functions or needs.
Which of the following roles often serves as the resource for removing roadblocks and
resistance?
✓ Deployment Champion
True or False? From a Lean perspective, transactional processes can be broken into two main
categories: office and service. The biggest difference between the two is that in service
processes, the customer is actually part of the process.
✓ True
Can you guess what percentage of working time in a typical office or administrative
organization adds no value when viewed from the customer's perspective?
✓ 60-80%
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Improving flow in an office area is accomplished by?
✓ Eliminating redundance, providing visual tools for tracking progress, combining
operations.
When considering implementation of Lean in your office or service organization, what are
some key indicators to look for in the work place?
✓ Unable to complete the job due to redundance and back log
In today's terminology, what are processes associated with non-manufacturing areas of
business or administration are referred to as?
✓ Transactional processes
Which Lean tool enables flow by defining the sequence of steps and the time required to
perform them?
✓ Standard work
What difficulty is often experienced while implementing Lean within a typical office
environment?
✓ Personnel do not welcome change. They are happy the way things are.
How is 5S/6S utilized during Lean improvement activities?
✓ Guides organizations to create and maintain an organized, clean, and safe work
environment as a foundation for achieving Lean.
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