NACCC CFC TEST PREP | 120 QUESTIONS |
WITH CORRECTLY ANSWERED SOLUTIONS!!
Five stages of counseling Answer - 1. Rapport and relationship building
2. Assess and define the problem/gather info
3. Goal setting
4. Strategy implementation
5. Follow-up
Objective measures of financial health Answer - Positive debt/income ratio
Adequate insurance
Steady and adequate salary
Adequate savings for emergencies
Adequate savings for retirement
Good credit rating
Adequate cash flow to meet everyday expenses
Established and utilized spending plan
etc.
Subjective measures of financial health Answer - A sense of fulfillment
A sense of happiness
Peace of mind
What are some of the specific concerns clients bring to counseling? Answer -
Improve credit (score, access, etc)
,Resolve marital conflicts over money
Avoid bankruptcy
Deal with creditors
Cut expenses
Increase income
etc.
Describe how process goals differ from outcome goals Answer - Process goals
are the domain of the counselor and have to do with how the client
experiences the counseling. These work to create trust, respect, and rapport.
Outcome goals are the domain of the client and have to do with the goals the
client sets for themselves, such as improving their credit score.
According to the Business/Human model, what do clients need at the human
level? Answer - Attention
Courteous treatment
Respect
Acceptance
Name the five types of communication Answer - Social
Persuasive
Non-verbal
Expressive
Cognitive
List ways counselors can improve communication with their clients Answer -
Adopt an accepting attitude
,Express clearly
Listen for the total meaning
Be physically attentive
Observe non-verbal communication
Share responsibility for the communication
Be expressive, be yourself
Be assertive, not aggressive
Avoid "you should" messages (can use "I" messages instead)
Show empathy
Common barriers to communication Answer - Anxiety and self-centeredness
Needless interruption
Hidden agenda
Overreacting to emotional words
Passing judgement
Stereotyping
Explain how effective counselors establish trust with their clients Answer -
Empathy
Genuineness
Positive regard
Counselor communicates to client that they have their best interest in mind
Counselor demonstrates expertise and knowledge necessary to help with
client's dilemma
Explain how counselors show positive regard to their clients Answer -
Affirmation
, Remain non-judgemental
Respect
Acceptance
Tend to client through verbal/non-verbal behaviors (smiling, expressing
interest, relaxed posture, good eye contact, soft/soothing tone of voice,
enhancing statements [focus on the positive], provide encouragement and
support)
How do counselors convey genuineness? Answer - Congruence (counselor's
statements and actions reflect how they truly feel, no mixed messages)
Openness to self-disclosure (and answering personal questions directly and
briefly)
Immediacy (spontaneous communication)
Avoid hesitancy, inconsistency, and defensiveness
Comfortable expressing personality with clients
Suggest ways counselors can increase empathy within the counseling
relationship Answer - Understand effects of counseling on clients
Increase awareness and sensitivity of client cultural differences (demographic,
status, ethnographic, economic)
Gain understanding of themselves among diverse groups
Define active listening Answer - Giving client undivided attention
Showing respect
Demonstrating interest
Meet human needs of client
Being attentive
Listening well
WITH CORRECTLY ANSWERED SOLUTIONS!!
Five stages of counseling Answer - 1. Rapport and relationship building
2. Assess and define the problem/gather info
3. Goal setting
4. Strategy implementation
5. Follow-up
Objective measures of financial health Answer - Positive debt/income ratio
Adequate insurance
Steady and adequate salary
Adequate savings for emergencies
Adequate savings for retirement
Good credit rating
Adequate cash flow to meet everyday expenses
Established and utilized spending plan
etc.
Subjective measures of financial health Answer - A sense of fulfillment
A sense of happiness
Peace of mind
What are some of the specific concerns clients bring to counseling? Answer -
Improve credit (score, access, etc)
,Resolve marital conflicts over money
Avoid bankruptcy
Deal with creditors
Cut expenses
Increase income
etc.
Describe how process goals differ from outcome goals Answer - Process goals
are the domain of the counselor and have to do with how the client
experiences the counseling. These work to create trust, respect, and rapport.
Outcome goals are the domain of the client and have to do with the goals the
client sets for themselves, such as improving their credit score.
According to the Business/Human model, what do clients need at the human
level? Answer - Attention
Courteous treatment
Respect
Acceptance
Name the five types of communication Answer - Social
Persuasive
Non-verbal
Expressive
Cognitive
List ways counselors can improve communication with their clients Answer -
Adopt an accepting attitude
,Express clearly
Listen for the total meaning
Be physically attentive
Observe non-verbal communication
Share responsibility for the communication
Be expressive, be yourself
Be assertive, not aggressive
Avoid "you should" messages (can use "I" messages instead)
Show empathy
Common barriers to communication Answer - Anxiety and self-centeredness
Needless interruption
Hidden agenda
Overreacting to emotional words
Passing judgement
Stereotyping
Explain how effective counselors establish trust with their clients Answer -
Empathy
Genuineness
Positive regard
Counselor communicates to client that they have their best interest in mind
Counselor demonstrates expertise and knowledge necessary to help with
client's dilemma
Explain how counselors show positive regard to their clients Answer -
Affirmation
, Remain non-judgemental
Respect
Acceptance
Tend to client through verbal/non-verbal behaviors (smiling, expressing
interest, relaxed posture, good eye contact, soft/soothing tone of voice,
enhancing statements [focus on the positive], provide encouragement and
support)
How do counselors convey genuineness? Answer - Congruence (counselor's
statements and actions reflect how they truly feel, no mixed messages)
Openness to self-disclosure (and answering personal questions directly and
briefly)
Immediacy (spontaneous communication)
Avoid hesitancy, inconsistency, and defensiveness
Comfortable expressing personality with clients
Suggest ways counselors can increase empathy within the counseling
relationship Answer - Understand effects of counseling on clients
Increase awareness and sensitivity of client cultural differences (demographic,
status, ethnographic, economic)
Gain understanding of themselves among diverse groups
Define active listening Answer - Giving client undivided attention
Showing respect
Demonstrating interest
Meet human needs of client
Being attentive
Listening well
