ETC CERTIFICATION QUESTIONS AND ANSWERS
In order to become a successful emergency telecommunicator, a combination of the
following is required: - Answers- A. Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - Answers- B. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards. - Answers- A.
True
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out with agency or department emergency calls should go
to, based on the caller's location. - Answers- A. true
What does the acronym TDD stand for? - Answers- Telecommunications Device for the
Deaf
What does the acronym VoIP stand for? - Answers- voice over internet protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" in into an address database is called: - Answers- A. ALI (automatic
Location Identification)
What does the acronym CAD stand for? - Answers- Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless
technology. - Answers- A. true
In the context of the communication process, the "medium" is: - Answers- D. how the
message is conveyed
Given any specific type of incident, there must be no difference in: - Answers- A. the
level of service that each calltaker in the agency provides
A ______________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge but was asked or told by someone else to
summon help. - Answers- d. Fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: - Answers- B. ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response
time. - Answers- B. false
In order to become a successful emergency telecommunicator, a combination of the
following is required: - Answers- A. Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - Answers- B. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards. - Answers- A.
True
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out with agency or department emergency calls should go
to, based on the caller's location. - Answers- A. true
What does the acronym TDD stand for? - Answers- Telecommunications Device for the
Deaf
What does the acronym VoIP stand for? - Answers- voice over internet protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" in into an address database is called: - Answers- A. ALI (automatic
Location Identification)
What does the acronym CAD stand for? - Answers- Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless
technology. - Answers- A. true
In the context of the communication process, the "medium" is: - Answers- D. how the
message is conveyed
Given any specific type of incident, there must be no difference in: - Answers- A. the
level of service that each calltaker in the agency provides
A ______________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge but was asked or told by someone else to
summon help. - Answers- d. Fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: - Answers- B. ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response
time. - Answers- B. false
