WORKPLACE READINESS SKILLS
EXAM QUESTIONS WITH COMPLETE
ANSWERS
Bring _____ pencil to school.
A. you're
B. your
C. my
D. it - Answer-your
A company has given each of its employees a 3 percent annual raise. Heather receives
a salary of $27,450. What is her annual?
A. $28,273.50
B. $823.50
C. $8,235.00
D. $82.35 - Answer-$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with
sheet metal. Due to budget a cost, his company does not supply the personal protective
equipment (PPE) needed to do his job. Jamal should:
A. Purchase the necessary PPE to set a good standard for others.
B. Tell his supervisor he will quit if the proper PPE is not supplied.
C. Use a different type of material to protect himself while doing the work.
D. Refuse to work without PPE and speak to his supervisor. - Answer-Refuse to work
without the PPE and speak to his supervisor.
Which of the following is an example of a mission statement?
A. Big Brother/Big Sisters is campaigning for over one million dollar's in contributions
this year.
B. Big Brothers/Big Sisters remains a non-profit organization.
C. Big Brothers/Big Sisters has a great world outreach and is a peaceful organization.
D. Big Brothers/Big Sisters strives to make a positive difference in the lives of children
and youths. - Answer-Big Brother/Big Sisters strives to make a positive difference in the
lives of children and youths.
Why is it beneficial for employers to resolve conflicts between employees?
A. It demonstrates authority and power over employees.
B. Better employee relations increase productivity and teamwork
C. Employees will like their employees more.
D. Employers have no right to involve themselves in employees' problems. - Answer-
Better employee relations increase productivity and teamwork.
,Noah is employed at an international company and needs to conduct a meeting with the
managers in other countries. The most cost-effective solution would be to:
A. conduct a web-based meeting for all managers.
B. set a date and time for all managers to meet at headquarters.
C. send a letter summarizing input from all managers.
D. create a blog where all personnel can see comments. - Answer-conduct a web-
based meeting for all managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest
quantity to smallest in a spreadsheet table, you should use the ________ function.
A. tools function
B. convert table to text
C. sort
D. formula - Answer-sort
An elderly woman with a cane is shopping at a busy grocery store and requests a
motorized cart. Morgan explains to her that there are none available. Ten minutes later,
as the elderly woman struggles to shop, a motorized cart becomes available. What
should Megan do in this situation?
A. Forget the motorized cart. Morgan should help the elderly woman shop without a
cart.
B. Locate the elderly woman and bring her the motorized cart.
C. Since the customer has already begun her shopping, allow her to finish on her own.
D. Page the elderly woman to return to the customer service desk to pick up a
motorized cart. - Answer-Locate the elderly woman and bring her the motorized cart.
Jen is designing a brochure for her bicycle business. Which of the following is the BEST
way to present her information?
A. Use more graphics and fewer words.
B. Use small fonts with a brighter background.
C. Use more words with a simple background.
D. Use a balanced combination of words and graphics. - Answer-Use a balanced
combination of words and graphics.
Tom is an employee at retail store. A customer walked in one morning; Tom walks up to
the customer and greets them. What does that represent?
A. Integrity
B. Self-representation
C. Cooperation
D. Teamwork - Answer-Self-representation
The purpose of Affirmative Action related to hiring it to increase
A. equal opportunity employment.
B. the number of high quality employees.
C. employment for Latin Americans.
D. the hiring of males. - Answer-equal opportunity employment.
, Diego wants to advance in his job. Which is the BEST option to take to improve his
skills?
A. Take initiative and seek additional training.
B. Research and read professional development literature.
C. Wait for your employer to contact you about professional development.
D. Talk to peers within your job to see what they are doing. - Answer-Take initiative and
seek additional training.
Identify the positive employee traits in the attached job advertisement:
A. Signing bonus and company vehicle.
B. 401k and a health plan.
C. Strong communication skills and attention to detail.
D. Vacation time and employee discount. - Answer-Strong communication skills and
attention to detail.
John and Michael work at Greenfield's Nursery. They have very different personalities
and working styles but both are good employees. They have been assigned a work
project to complete together. How can they best handle the situation?
A. Ask the supervisor to give them a plan for accomplishing the project.
B. Look for ways to use their different strengths to determine a plan for accomplishing
the project.
C. Look at ways to involve other coworkers so they do not have to spend as much time
together working on the project.
D. Focus on their differences and work independently on the project. - Answer-Look at
ways to involve other coworkers so they do not have to spend as much time together
working on the project.
Which of the following BEST describes contributing to the success of any team?
A. Volunteering to be the leader.
B. Working collaboratively with others.
C. Asking others from assistance.
D. Only doing your part. - Answer-Working collaboratively with others.
Which of the following is the BEST use of spreadsheet software?
A. manage long documents like instruction manuals manage.
B. financial data.
C. design a web site.
D. publish files to a web site. - Answer-financial data.
While working as a restaurant cashier, your friends come in to eat dinner. You should:
A. tell them you are not allowed to serve them.
B. give them a discount on their food order using your employee discount.
C. treat them as you would any other customers.
D. serve them "free" food. - Answer-treat them as you would any other customers.
EXAM QUESTIONS WITH COMPLETE
ANSWERS
Bring _____ pencil to school.
A. you're
B. your
C. my
D. it - Answer-your
A company has given each of its employees a 3 percent annual raise. Heather receives
a salary of $27,450. What is her annual?
A. $28,273.50
B. $823.50
C. $8,235.00
D. $82.35 - Answer-$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with
sheet metal. Due to budget a cost, his company does not supply the personal protective
equipment (PPE) needed to do his job. Jamal should:
A. Purchase the necessary PPE to set a good standard for others.
B. Tell his supervisor he will quit if the proper PPE is not supplied.
C. Use a different type of material to protect himself while doing the work.
D. Refuse to work without PPE and speak to his supervisor. - Answer-Refuse to work
without the PPE and speak to his supervisor.
Which of the following is an example of a mission statement?
A. Big Brother/Big Sisters is campaigning for over one million dollar's in contributions
this year.
B. Big Brothers/Big Sisters remains a non-profit organization.
C. Big Brothers/Big Sisters has a great world outreach and is a peaceful organization.
D. Big Brothers/Big Sisters strives to make a positive difference in the lives of children
and youths. - Answer-Big Brother/Big Sisters strives to make a positive difference in the
lives of children and youths.
Why is it beneficial for employers to resolve conflicts between employees?
A. It demonstrates authority and power over employees.
B. Better employee relations increase productivity and teamwork
C. Employees will like their employees more.
D. Employers have no right to involve themselves in employees' problems. - Answer-
Better employee relations increase productivity and teamwork.
,Noah is employed at an international company and needs to conduct a meeting with the
managers in other countries. The most cost-effective solution would be to:
A. conduct a web-based meeting for all managers.
B. set a date and time for all managers to meet at headquarters.
C. send a letter summarizing input from all managers.
D. create a blog where all personnel can see comments. - Answer-conduct a web-
based meeting for all managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest
quantity to smallest in a spreadsheet table, you should use the ________ function.
A. tools function
B. convert table to text
C. sort
D. formula - Answer-sort
An elderly woman with a cane is shopping at a busy grocery store and requests a
motorized cart. Morgan explains to her that there are none available. Ten minutes later,
as the elderly woman struggles to shop, a motorized cart becomes available. What
should Megan do in this situation?
A. Forget the motorized cart. Morgan should help the elderly woman shop without a
cart.
B. Locate the elderly woman and bring her the motorized cart.
C. Since the customer has already begun her shopping, allow her to finish on her own.
D. Page the elderly woman to return to the customer service desk to pick up a
motorized cart. - Answer-Locate the elderly woman and bring her the motorized cart.
Jen is designing a brochure for her bicycle business. Which of the following is the BEST
way to present her information?
A. Use more graphics and fewer words.
B. Use small fonts with a brighter background.
C. Use more words with a simple background.
D. Use a balanced combination of words and graphics. - Answer-Use a balanced
combination of words and graphics.
Tom is an employee at retail store. A customer walked in one morning; Tom walks up to
the customer and greets them. What does that represent?
A. Integrity
B. Self-representation
C. Cooperation
D. Teamwork - Answer-Self-representation
The purpose of Affirmative Action related to hiring it to increase
A. equal opportunity employment.
B. the number of high quality employees.
C. employment for Latin Americans.
D. the hiring of males. - Answer-equal opportunity employment.
, Diego wants to advance in his job. Which is the BEST option to take to improve his
skills?
A. Take initiative and seek additional training.
B. Research and read professional development literature.
C. Wait for your employer to contact you about professional development.
D. Talk to peers within your job to see what they are doing. - Answer-Take initiative and
seek additional training.
Identify the positive employee traits in the attached job advertisement:
A. Signing bonus and company vehicle.
B. 401k and a health plan.
C. Strong communication skills and attention to detail.
D. Vacation time and employee discount. - Answer-Strong communication skills and
attention to detail.
John and Michael work at Greenfield's Nursery. They have very different personalities
and working styles but both are good employees. They have been assigned a work
project to complete together. How can they best handle the situation?
A. Ask the supervisor to give them a plan for accomplishing the project.
B. Look for ways to use their different strengths to determine a plan for accomplishing
the project.
C. Look at ways to involve other coworkers so they do not have to spend as much time
together working on the project.
D. Focus on their differences and work independently on the project. - Answer-Look at
ways to involve other coworkers so they do not have to spend as much time together
working on the project.
Which of the following BEST describes contributing to the success of any team?
A. Volunteering to be the leader.
B. Working collaboratively with others.
C. Asking others from assistance.
D. Only doing your part. - Answer-Working collaboratively with others.
Which of the following is the BEST use of spreadsheet software?
A. manage long documents like instruction manuals manage.
B. financial data.
C. design a web site.
D. publish files to a web site. - Answer-financial data.
While working as a restaurant cashier, your friends come in to eat dinner. You should:
A. tell them you are not allowed to serve them.
B. give them a discount on their food order using your employee discount.
C. treat them as you would any other customers.
D. serve them "free" food. - Answer-treat them as you would any other customers.
