WORKPLACE READINESS SKILLS 6-12
EXAM QUESTIONS AND ANSWERS
Remain calm and report the problem up the chain of command. - Answer-You have
been working on a game design project with your manager who has been repeatedly
using inappropriate language which makes you uncomfortable. You have already asked
him to stop doing so. What should you do?
remain calm and focused on a solution. - Answer-An angry coworker complains about
the way you do your job. Your BEST response is to
Negotiation - Answer-Which of the following strategies for dealing with conflict requires
input from both sides to work through differences to find a win-win solution?
find middle ground or a win-win solution. - Answer-When resolving conflict, the main
goal is to:
Restate the key question and ask if your understanding is correct. - Answer-At the
conclusion of making a presentation to a large group, someone from the audience asks
you a long, elaborate question. What is the best practice to use in order to answer the
question effectively?
Introduction - Answer-What part of your speech sets the tone, gains trust, and gets the
audience's attention?
treat her as you would any other customer. - Answer-While waiting on customers, you
notice an elderly woman looking at new computers. You should assume she knows less
about computers than the younger customers you serve.
There is a broader range of talents, skills, and creativity. - Answer-Why is having
cultural diversity on a company's staff a good idea?
acceptance. - Answer-All of the following are barriers to respecting diversity EXCEPT:
To be fired, reassigned, or demoted. - Answer-A customer-service worker, due to her
religious beliefs, has refused to serve someone. What should that employee expect?
diversity. - Answer-Teaching employees to manage conflict, to collaborate, and to
understand cultural differences creates a work environment that supports:
Respect for diversity - Answer-Being considerate of other people and cultures is an
example of which workplace readiness skill?
EXAM QUESTIONS AND ANSWERS
Remain calm and report the problem up the chain of command. - Answer-You have
been working on a game design project with your manager who has been repeatedly
using inappropriate language which makes you uncomfortable. You have already asked
him to stop doing so. What should you do?
remain calm and focused on a solution. - Answer-An angry coworker complains about
the way you do your job. Your BEST response is to
Negotiation - Answer-Which of the following strategies for dealing with conflict requires
input from both sides to work through differences to find a win-win solution?
find middle ground or a win-win solution. - Answer-When resolving conflict, the main
goal is to:
Restate the key question and ask if your understanding is correct. - Answer-At the
conclusion of making a presentation to a large group, someone from the audience asks
you a long, elaborate question. What is the best practice to use in order to answer the
question effectively?
Introduction - Answer-What part of your speech sets the tone, gains trust, and gets the
audience's attention?
treat her as you would any other customer. - Answer-While waiting on customers, you
notice an elderly woman looking at new computers. You should assume she knows less
about computers than the younger customers you serve.
There is a broader range of talents, skills, and creativity. - Answer-Why is having
cultural diversity on a company's staff a good idea?
acceptance. - Answer-All of the following are barriers to respecting diversity EXCEPT:
To be fired, reassigned, or demoted. - Answer-A customer-service worker, due to her
religious beliefs, has refused to serve someone. What should that employee expect?
diversity. - Answer-Teaching employees to manage conflict, to collaborate, and to
understand cultural differences creates a work environment that supports:
Respect for diversity - Answer-Being considerate of other people and cultures is an
example of which workplace readiness skill?
