CHAA CERTIFICATION EXAM
QUESTIONS AND ANSWERS 100%
ACCURATE!!
TITLE III of the AMERICANS WITH DISABILITIES ACT - ANSWERSHospitals are
required to provide resources to eliminate barriers in communication
When initiating Patient Satisfactory Surveys, the following are important: - ANSWERS1.
What data measurements are required
2. What data measurements are important to daily mngt
3. What data measures are important to the organization's decision making process
Purpose of Quality Improvement Programs: - ANSWERS1. Collect data
2. Analyze data
3. Evaluate actions
Patient Satisfactory Surveys: - ANSWERS1. JD Power
2. Press Ganey
3. Post-service phone call to patient
Communication: - ANSWERSExchanging information with patients
Key performance indicators (KPIs) - ANSWERS1. Accuracy rate
2. Patient satisfactory score
3. Pre-registration rate
H.E.A.T stands for: - ANSWERSH.ear them out
E.mpathize with customers
A.pologize
T.ake responsibility
Ways we communicate: - ANSWERS1. Body language
2. Talking
3. Facial expressions
Encoding - ANSWERSThe message is translated from an idea into symbols that
hopefully represent the intended meaning
Transmission - ANSWERSThe encoded message is sent through some medium to the
receiver
, Decoding - ANSWERSThe receiver must translate or interpret the symbols used by the
sender
Compassion and respect are demonstrated through: - ANSWERS1. Smiling
2. Making eye contact
3. Greeting the patient
Medicare Tw-midnight rule - ANSWERSAn inpatient stay must cross two midnights to
be paid for under Medicare part A
Office of Inspector General (OIG) - ANSWERSResponsible for protecting the integrity of
the hospital and Human services program by detecting and preventing fraud
An effective compliance level has: - ANSWERSA minimum of 7 levels
Parts of an effective compliance program: - ANSWERS1. Performing internal audits
2. Establishing standards, procedures and policies
EMTALA Regulation - ANSWERSProtects the patient from not being treated in an
emergency due to lack of ability to pay
Examples of Protected Health Information (PHI) - ANSWERS1. Patient names
2. Computer IP addresses
Meaningful Use (MU) - ANSWERSIncentive program used to increase the adoption of
qualified EHRs
MOON Form - ANSWERSDocument provided to Medicare patients who are admitted as
outpatients receiving observation status that they may have a copay or deductible
Examples of Fraud and Abuse: - ANSWERS1. Billing for services not rendered
2. Unbundling
CHAMPVA - ANSWERSGovernment healthcare program that is provided for surviving
spouses of veterans killed in the line of duty
Tricare provides Healthcare To: - ANSWERS1. Uniformed service members
2. Survivors
3. Medal of Honor recepients
VETERANS CHOICE - ANSWERSAllows veterans to seek care from the community
when VA healthcare centers are unavailable
Medicare isn't primary coverage when: - ANSWERS1. Medicare patient is over 65 and
carries GHP through current employment
QUESTIONS AND ANSWERS 100%
ACCURATE!!
TITLE III of the AMERICANS WITH DISABILITIES ACT - ANSWERSHospitals are
required to provide resources to eliminate barriers in communication
When initiating Patient Satisfactory Surveys, the following are important: - ANSWERS1.
What data measurements are required
2. What data measurements are important to daily mngt
3. What data measures are important to the organization's decision making process
Purpose of Quality Improvement Programs: - ANSWERS1. Collect data
2. Analyze data
3. Evaluate actions
Patient Satisfactory Surveys: - ANSWERS1. JD Power
2. Press Ganey
3. Post-service phone call to patient
Communication: - ANSWERSExchanging information with patients
Key performance indicators (KPIs) - ANSWERS1. Accuracy rate
2. Patient satisfactory score
3. Pre-registration rate
H.E.A.T stands for: - ANSWERSH.ear them out
E.mpathize with customers
A.pologize
T.ake responsibility
Ways we communicate: - ANSWERS1. Body language
2. Talking
3. Facial expressions
Encoding - ANSWERSThe message is translated from an idea into symbols that
hopefully represent the intended meaning
Transmission - ANSWERSThe encoded message is sent through some medium to the
receiver
, Decoding - ANSWERSThe receiver must translate or interpret the symbols used by the
sender
Compassion and respect are demonstrated through: - ANSWERS1. Smiling
2. Making eye contact
3. Greeting the patient
Medicare Tw-midnight rule - ANSWERSAn inpatient stay must cross two midnights to
be paid for under Medicare part A
Office of Inspector General (OIG) - ANSWERSResponsible for protecting the integrity of
the hospital and Human services program by detecting and preventing fraud
An effective compliance level has: - ANSWERSA minimum of 7 levels
Parts of an effective compliance program: - ANSWERS1. Performing internal audits
2. Establishing standards, procedures and policies
EMTALA Regulation - ANSWERSProtects the patient from not being treated in an
emergency due to lack of ability to pay
Examples of Protected Health Information (PHI) - ANSWERS1. Patient names
2. Computer IP addresses
Meaningful Use (MU) - ANSWERSIncentive program used to increase the adoption of
qualified EHRs
MOON Form - ANSWERSDocument provided to Medicare patients who are admitted as
outpatients receiving observation status that they may have a copay or deductible
Examples of Fraud and Abuse: - ANSWERS1. Billing for services not rendered
2. Unbundling
CHAMPVA - ANSWERSGovernment healthcare program that is provided for surviving
spouses of veterans killed in the line of duty
Tricare provides Healthcare To: - ANSWERS1. Uniformed service members
2. Survivors
3. Medal of Honor recepients
VETERANS CHOICE - ANSWERSAllows veterans to seek care from the community
when VA healthcare centers are unavailable
Medicare isn't primary coverage when: - ANSWERS1. Medicare patient is over 65 and
carries GHP through current employment
