CHAA Review 01 Questions & Answers
100% Correct!!
Under the Title III of the Americans with Disabilities Act, hospitals are require to:
a. provide info for restroom locations
b. provide patients and families all docs for admissions
c. provide resources to eliminate barriers in communication
d. ensure all patients are accommodated for admission. - ANSWERSProvide resources
to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey?
a. what data measurements are required
b. what data measures are important to day-to-day management
c. what data measures are important to the organizations decision-making process
d. what data measures are needed to care for the patient - ANSWERSwhat data
measures are needed to care for the patient
Which is NOT a purpose of any quality improvement program? - ANSWERSblame
someone for mistake
Which of the following is NOT a patient satisfaction survey? - ANSWERSCMS survey
Communication is: - ANSWERSexchanging information with the patient
Which is NOT A KPI in Patient Access?
a. accuracy rate
b. CLABSI rate
c. Patient satisfaction score
d. Pre-registration rate - ANSWERSCLABSI rate
HEAT stands for - ANSWERSHear them out
Empathize with the customer
Apologize
Take responsibility for actions
Which of the following are ways we communicate, except:
a. body language
b. eating
c. talking
d. facial expressions - ANSWERSeating
What are the three steps to communication? - ANSWERSEncoding
Transmission
, Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
a. smiling
b. making eye contact
c calling the patient "dear"
d. greeting the patient - ANSWERScalling the patient "Dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A?
a. medicare 72-hour rule
b. medicare two-midnight rule
c. Medicare A inpatient rule - ANSWERSMedicare two-midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting and preventing fraud? - ANSWERSOIG
An effective compliance level has a minimum of how many levels? - ANSWERS7
all of the following are part of an effective compliance program except:
a. performing internal audits
b. creating standards of privacy
c. establish standards, procedures and policies - ANSWERScreating standards of
privacy
EMTALA is a regulation which protects patient from what? - ANSWERSnot being
treated in an emergency due to lack of ability to pay
all of the following are examples of PHI except:
a. patient names
b. computer IP addresses
c. Financial assistance brochure - ANSWERSFinancial assistance brochure
Meaningful Use is an incentive program to: - ANSWERSincrease the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they nay have a co-payment and co-insurance -
ANSWERSMOON
All of the following are examples of fraud and abuse except:
a. billing for services not rendered
b. unbundling
c. Unknowingly billing for services at a higher complexity - ANSWERSUnknowingly
billing for services at a higher complexity
100% Correct!!
Under the Title III of the Americans with Disabilities Act, hospitals are require to:
a. provide info for restroom locations
b. provide patients and families all docs for admissions
c. provide resources to eliminate barriers in communication
d. ensure all patients are accommodated for admission. - ANSWERSProvide resources
to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey?
a. what data measurements are required
b. what data measures are important to day-to-day management
c. what data measures are important to the organizations decision-making process
d. what data measures are needed to care for the patient - ANSWERSwhat data
measures are needed to care for the patient
Which is NOT a purpose of any quality improvement program? - ANSWERSblame
someone for mistake
Which of the following is NOT a patient satisfaction survey? - ANSWERSCMS survey
Communication is: - ANSWERSexchanging information with the patient
Which is NOT A KPI in Patient Access?
a. accuracy rate
b. CLABSI rate
c. Patient satisfaction score
d. Pre-registration rate - ANSWERSCLABSI rate
HEAT stands for - ANSWERSHear them out
Empathize with the customer
Apologize
Take responsibility for actions
Which of the following are ways we communicate, except:
a. body language
b. eating
c. talking
d. facial expressions - ANSWERSeating
What are the three steps to communication? - ANSWERSEncoding
Transmission
, Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
a. smiling
b. making eye contact
c calling the patient "dear"
d. greeting the patient - ANSWERScalling the patient "Dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A?
a. medicare 72-hour rule
b. medicare two-midnight rule
c. Medicare A inpatient rule - ANSWERSMedicare two-midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting and preventing fraud? - ANSWERSOIG
An effective compliance level has a minimum of how many levels? - ANSWERS7
all of the following are part of an effective compliance program except:
a. performing internal audits
b. creating standards of privacy
c. establish standards, procedures and policies - ANSWERScreating standards of
privacy
EMTALA is a regulation which protects patient from what? - ANSWERSnot being
treated in an emergency due to lack of ability to pay
all of the following are examples of PHI except:
a. patient names
b. computer IP addresses
c. Financial assistance brochure - ANSWERSFinancial assistance brochure
Meaningful Use is an incentive program to: - ANSWERSincrease the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they nay have a co-payment and co-insurance -
ANSWERSMOON
All of the following are examples of fraud and abuse except:
a. billing for services not rendered
b. unbundling
c. Unknowingly billing for services at a higher complexity - ANSWERSUnknowingly
billing for services at a higher complexity
