CHAA STUDY GUIDE QUESTIONS AND
ANSWERS 100% ACCURATE!!
Under Title III of the Americans with Disabilities Act, hospitals are required to: -
ANSWERSProvide resources to eliminate barriers in communicaton
What is not important when initiating a patient satisfaction survey - ANSWERSWhat
data measures are needed to care for the patient
Which is not purpose of any quality improvement program - ANSWERSBlame someone
for the mistake
Which of the following is not present satisfaction survey - ANSWERSCMS survey
Communication is - ANSWERSExchanging information with the patient
Which is not a KPI in Patient Access - ANSWERSCLABSI rate- CLABSI is a primary
laboratory-confirmed bloodstream infection in a patient with a central line at the time of
(or within 48-hours prior to) the onset of symptoms and the infection is not related to an
infection from another site.
HEAT stands for - ANSWERSHear them out, empathize with the customer, apologize,
take responsibility for actions
All of the following are ways we communicate, except: - ANSWERSEating
An effective compliance level has a minimum of many levels - ANSWERS7
All of the following are part of an effective compliance program except -
ANSWERSCreating standards of privacy
EMTLA (Emergency medical treatment and Labor Act) is a regulation which protects
patient from what - ANSWERSNot being treating in an emergency due to lack of ability
to pay
All of the following are examples of PHI except - ANSWERSFinancial Assistance
Bruchore
Meaning Use is a incentive program to - ANSWERSIncrease the adoption of qualified
electronic health records
ANSWERS 100% ACCURATE!!
Under Title III of the Americans with Disabilities Act, hospitals are required to: -
ANSWERSProvide resources to eliminate barriers in communicaton
What is not important when initiating a patient satisfaction survey - ANSWERSWhat
data measures are needed to care for the patient
Which is not purpose of any quality improvement program - ANSWERSBlame someone
for the mistake
Which of the following is not present satisfaction survey - ANSWERSCMS survey
Communication is - ANSWERSExchanging information with the patient
Which is not a KPI in Patient Access - ANSWERSCLABSI rate- CLABSI is a primary
laboratory-confirmed bloodstream infection in a patient with a central line at the time of
(or within 48-hours prior to) the onset of symptoms and the infection is not related to an
infection from another site.
HEAT stands for - ANSWERSHear them out, empathize with the customer, apologize,
take responsibility for actions
All of the following are ways we communicate, except: - ANSWERSEating
An effective compliance level has a minimum of many levels - ANSWERS7
All of the following are part of an effective compliance program except -
ANSWERSCreating standards of privacy
EMTLA (Emergency medical treatment and Labor Act) is a regulation which protects
patient from what - ANSWERSNot being treating in an emergency due to lack of ability
to pay
All of the following are examples of PHI except - ANSWERSFinancial Assistance
Bruchore
Meaning Use is a incentive program to - ANSWERSIncrease the adoption of qualified
electronic health records
