ACTUAL Questions and CORRECT
Answers
Informative Listening - CORRECT ANSWER✔✔- When you listen to collect information
from others.
Communication - CORRECT ANSWER✔✔- The process of sharing ideas, information, and
messages with others. In the Air Force, most of this involves speaking and writing, but this
definition also includes nonverbals, such as body language, graphics, electronic messages,
etc.
Organized - CORRECT ANSWER✔✔- Material being presented in a logical, systematic
manner.
Empathetic Listening - CORRECT ANSWER✔✔- When you listen to understand and help
others in situations where emotions and the speaker are involved, not just the message.
Focus - CORRECT ANSWER✔✔- Carefully reading the words or really listening to the
speaker for the real message.
Support - CORRECT ANSWER✔✔- This type of information substantiates a position.
Listening - CORRECT ANSWER✔✔- A valuable communication skill and critical to good
communications, but one that gets little respect and attention.
Semantic Barriers - CORRECT ANSWER✔✔- When the speaker's intent may not be
understood by the audience when using words or phrases with more than one meaning; ideas,
objects, or actions with more than one word image; or slang, jargon, or organizational
acronyms.
Personal - CORRECT ANSWER✔✔- This category of barriers includes physical fatigue,
illness, and discomfort, as well as psychological distractions such as work, family, or
financial problems, and can affect listening.
, Critical Listening - CORRECT ANSWER✔✔- When you listen to judge, to evaluate a
situation, and make decisions.
Physical Barriers - CORRECT ANSWER✔✔- Examples include noisy equipment, visual
distractions, etc. that block listening motivation.
Critical Thinking - CORRECT ANSWER✔✔- The act of exercising careful judgment in
forming opinions or conclusions.
Eye Contact - CORRECT ANSWER✔✔- One of the most important factors of nonverbal
communication.
Memorizing - CORRECT ANSWER✔✔- The poorest method of delivering talks; should be
used very sparingly or not at all.
Helping Relationships - CORRECT ANSWER✔✔- A relationship with open, honest
communication focused on problem-solving and subordinate-led solutions.
Barriers - CORRECT ANSWER✔✔- Obstacles to effective communication, divided into
two basic types: organizational and psychological
One-Way Communication - CORRECT ANSWER✔✔- A communication style where
information flows only one way.
Interpersonal Communication - CORRECT ANSWER✔✔- A face to face, one way, or multi-
directional exchange of verbal messages and nonverbal signals between two or more people
for the purpose of gaining a shared meaning.
Resolving Skills - CORRECT ANSWER✔✔- The ability to prompt someone to generate
solutions to problems and reach goals.