WRS Test
1. Why is having cultural diversity on a company's staff a good idea?
a. There is a broader range of talents, skills, and creativity.
b. It creates a homogeneous work ethic.
c. The work environment will be more ethical.
d. It meets the federal regulations. - Answer-a. There is a broader range of talents,
skills, and creativity.
2. An angry coworker complains about the way you do your job. Your BEST response is
to
a. be more assertive than he/she is.
b. call security for help.
c. walk away to avoid conflict.
d. remain calm and focused on a solution. - Answer-d. remain calm and focused on a
solution.
3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol
policy which states that no alcohol is to be consumed during work hours. Violation of the
policy will result in immediate termination. While at lunch today, Lacy observed several
coworkers having beer with their meal. Lacy should
a. write an anonymous letter to the company owner.
b. tell her immediate supervisor.
c. join in with her coworkers but refrain from any alcohol consumption.
d. remain quiet since this matter is not her jurisdiction. - Answer-b. tell her immediate
supervisor.
4. Justice told his boss he would finish the financial report by Friday. Following through
on his commitment is an example of which positive workplace trait?
a. resourcefulness
b. problem-solving
c. reliability
d. honesty - Answer-c. reliability
5. Project tasks have been assigned to individuals. Which action of a team member may
hurt the work of the team?
a. Having a positive attitude
b. Being on time to meetings
c. Requesting help when needed
d. Not assisting others - Answer-d. Not assisting others
, 6. Your plumbing crew is working on a new building project. You are assigned to cut
pipe for the job. You notice that a peer employee is having great difficulty carrying a
long section of pipe. What is the most appropriate action?
a. Help your peer carry the long section of pipe.
b. Stay on your job assignment all day.
c. Tell someone else to go help this employee who is having trouble.
d. Stop cutting long sections of pipe. - Answer-a. Help your peer carry the long section
of pipe.
7. You must attend an important luncheon for work and dress appropriately. You should
wear
a. what you would wear for a night on the town.
b. what you would wear to a job interview.
c. casual clothing.
d. what you would wear to a formal event. - Answer-b. what you would wear to a job
interview
8. We know that how we communicate is often just as important as what we are trying
to say. Avoiding using slang in the workplace is an example of understanding the skill
of:
a. self-representation.
b. teamwork.
c. integrity.
d. diversity awareness. - Answer-a. self-representation.
9. You have been working on a game design project with your manager who has been
repeatedly using inappropriate language which makes you uncomfortable. What should
you do?
a. Remain calm and report the problem to the manager's boss.
b. Directly confront the manager about the situation.
c. Ask the manager to stop speaking in such an inappropriate way.
d. Join in with the use of the inappropriate language to fit in. - Answer-a. Remain calm
and report the problem to the manager's boss.
10. While waiting on customers, you notice an elderly woman looking at new computers.
You should
a. assume she knows less about computers than the younger customers you serve.
b. approach her and ask her in a very loud voice: Are you lost ma'am?
c. treat her as you would any other customer.
d. wait for a coworker to help her. - Answer-c. treat her as you would any other
customer.
11. Carla believes she is more productive when she listens to music at work, but her
boss does not allow it.
a.She should a. try to convince her boss of her point of view.
1. Why is having cultural diversity on a company's staff a good idea?
a. There is a broader range of talents, skills, and creativity.
b. It creates a homogeneous work ethic.
c. The work environment will be more ethical.
d. It meets the federal regulations. - Answer-a. There is a broader range of talents,
skills, and creativity.
2. An angry coworker complains about the way you do your job. Your BEST response is
to
a. be more assertive than he/she is.
b. call security for help.
c. walk away to avoid conflict.
d. remain calm and focused on a solution. - Answer-d. remain calm and focused on a
solution.
3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol
policy which states that no alcohol is to be consumed during work hours. Violation of the
policy will result in immediate termination. While at lunch today, Lacy observed several
coworkers having beer with their meal. Lacy should
a. write an anonymous letter to the company owner.
b. tell her immediate supervisor.
c. join in with her coworkers but refrain from any alcohol consumption.
d. remain quiet since this matter is not her jurisdiction. - Answer-b. tell her immediate
supervisor.
4. Justice told his boss he would finish the financial report by Friday. Following through
on his commitment is an example of which positive workplace trait?
a. resourcefulness
b. problem-solving
c. reliability
d. honesty - Answer-c. reliability
5. Project tasks have been assigned to individuals. Which action of a team member may
hurt the work of the team?
a. Having a positive attitude
b. Being on time to meetings
c. Requesting help when needed
d. Not assisting others - Answer-d. Not assisting others
, 6. Your plumbing crew is working on a new building project. You are assigned to cut
pipe for the job. You notice that a peer employee is having great difficulty carrying a
long section of pipe. What is the most appropriate action?
a. Help your peer carry the long section of pipe.
b. Stay on your job assignment all day.
c. Tell someone else to go help this employee who is having trouble.
d. Stop cutting long sections of pipe. - Answer-a. Help your peer carry the long section
of pipe.
7. You must attend an important luncheon for work and dress appropriately. You should
wear
a. what you would wear for a night on the town.
b. what you would wear to a job interview.
c. casual clothing.
d. what you would wear to a formal event. - Answer-b. what you would wear to a job
interview
8. We know that how we communicate is often just as important as what we are trying
to say. Avoiding using slang in the workplace is an example of understanding the skill
of:
a. self-representation.
b. teamwork.
c. integrity.
d. diversity awareness. - Answer-a. self-representation.
9. You have been working on a game design project with your manager who has been
repeatedly using inappropriate language which makes you uncomfortable. What should
you do?
a. Remain calm and report the problem to the manager's boss.
b. Directly confront the manager about the situation.
c. Ask the manager to stop speaking in such an inappropriate way.
d. Join in with the use of the inappropriate language to fit in. - Answer-a. Remain calm
and report the problem to the manager's boss.
10. While waiting on customers, you notice an elderly woman looking at new computers.
You should
a. assume she knows less about computers than the younger customers you serve.
b. approach her and ask her in a very loud voice: Are you lost ma'am?
c. treat her as you would any other customer.
d. wait for a coworker to help her. - Answer-c. treat her as you would any other
customer.
11. Carla believes she is more productive when she listens to music at work, but her
boss does not allow it.
a.She should a. try to convince her boss of her point of view.
