Supervisor Level 1- GPSTC Questions With
Complete Solutions
Management getting work done through others
Characteristics of supervisors Oversee activities of other people
Supervisors need subordinates more than subordinates need supervisors
Supervisors get paid primarily for what their subordinates do
Supervisor responsibilities Plan
Organize
Direct
Control
Coordinate
technical competence the ability to apply specialized knowledge or expertise. How to do
the job. New supervisors rely most on this skill.
, Supervisor Level 1- GPSTC Questions With
Complete Solutions
Professional competence Proven level of ability, often linked to qualifications issued by
relevant professional bodies and compliance with their codes of practice and standards.
Understand policy and rules.
Five foundations of supervision Give clear and complete instructions
Communicate
Give credit where it is due
Involve people in decisions
Maintain an open door
Three skills supervisors should have Technical skill- how to do the job
Interpersonal skill- dealing with people
Analytical skill- problem solving
Levels of Management Executive- chief, Director, sheriff- hire and fire
Middle management- major, Capt. LT.- implement programs and supervise others.
, Supervisor Level 1- GPSTC Questions With
Complete Solutions
First line supervisor- Sgt. Corporal, FTO- responsible for working with hands on workers.
What is a first line supervisor? Report to middle managers
Responsible for getting hand on work employees to carry out the plans of management
Sgt, Corporals, FTO
Responsible for the actions of another (could just not have a title- a senior officer)
Define Responsibility The duty or obligation to perform a prescribed task or service or to
attain a specific objective.
Define Authority the power or right to give orders, make decisions, and enforce
obedience.
Define accountability Willingness to accept personal responsibility and to answer for our
own choices and actions
Complete Solutions
Management getting work done through others
Characteristics of supervisors Oversee activities of other people
Supervisors need subordinates more than subordinates need supervisors
Supervisors get paid primarily for what their subordinates do
Supervisor responsibilities Plan
Organize
Direct
Control
Coordinate
technical competence the ability to apply specialized knowledge or expertise. How to do
the job. New supervisors rely most on this skill.
, Supervisor Level 1- GPSTC Questions With
Complete Solutions
Professional competence Proven level of ability, often linked to qualifications issued by
relevant professional bodies and compliance with their codes of practice and standards.
Understand policy and rules.
Five foundations of supervision Give clear and complete instructions
Communicate
Give credit where it is due
Involve people in decisions
Maintain an open door
Three skills supervisors should have Technical skill- how to do the job
Interpersonal skill- dealing with people
Analytical skill- problem solving
Levels of Management Executive- chief, Director, sheriff- hire and fire
Middle management- major, Capt. LT.- implement programs and supervise others.
, Supervisor Level 1- GPSTC Questions With
Complete Solutions
First line supervisor- Sgt. Corporal, FTO- responsible for working with hands on workers.
What is a first line supervisor? Report to middle managers
Responsible for getting hand on work employees to carry out the plans of management
Sgt, Corporals, FTO
Responsible for the actions of another (could just not have a title- a senior officer)
Define Responsibility The duty or obligation to perform a prescribed task or service or to
attain a specific objective.
Define Authority the power or right to give orders, make decisions, and enforce
obedience.
Define accountability Willingness to accept personal responsibility and to answer for our
own choices and actions
