AMAZON ACADEMY FINAL STUDY GUIDE
48,784 packages have manifested for today's plan. You have a PPH goal of 85, however, after 4 hours
into the shift you notice that you are only trending towards an 80 PPH. With 4 hours remaining in your
shift, how many associates will you need to VTO right now in order to meet your PPH goal? - answer-9
53,286 packages manifested for today's plan. After 3 hours into shift, you realize your Flow Per Hour has
not been meeting your goal. Your actual Flow Per Hour has been 7,435 thus far. If your total Belt Run
Time is 6.88 hours, what does your adjusted FPH need to be to process all remaining volume by the end
of shift? (Round decimals up) - answer-7985
After completing a deep dive on dwelling packages and identifying the aisles with the largest amount
what is the next step to to take while monitoring scan compliance? - answer-Conduct an STU with the
AA responsible for those aisles
After filling out the Shift Planning Tool with the appropriate process path rates and current attendance
you notice the shift will have 4 AA's in overstaffing. How does this impact cost and what should you do? -
answer-Overstaffing negatively impacts cost because there will be additional paid hours beyond what is
required to run an efficient shift. You should VTO the additional HC
After the completion of the Sort shift, which of the following standard work items must be completed: -
answer-Audit and correct Time on Task errors
All of the following are true, except what: - answer-NOT No VOA board comment should be erased prior
to being addressed, regardless of content.
Area Readiness is the process of verifying the station is ready to use by associates. As a manager, you
own your department's Area Readiness. Where will you report all of your actions taken to correct any
Area Readiness failures? - answer-The Gemba Board
As a sort manager, when should you upload your Next Day Plan Shift Planning Tool (SPT)? - answer-30
minutes before end of shift time to be completed for the next day
As you are walking the floor during Load Out you notice several packages at the end of C-14 but the rest
of the aisles have been picked clean. You have two problem solvers that are actively helping DA's with
issues. What should you do? - answer-Take a look at the problem solve queue in Station Command to
see if the packages correspond to partial routes. Run the packages through FIX IT and get the packages
to their designated location
Associate Roundtables should be completed how frequently once COVID restrictions are lifted? -
answer-Monthly
Associate Roundtables should be completed in order to: - answer-Be used as an open-floor forum for
the associates to discuss anything related from the site perspective, while the managers listen, discuss,
and engage.
, At what times throughout the shift does the shift assistant check FCLM Time on Task to confirm all
associate hours are tracked against the correct process paths? - answer-Within 30 minutes at the start
of shift, after breaks, after lunch, at the end of shift
Based on the following information how much VTO is needed to get to a 100 PPH core volume=54,000
Shift length=6 hours Planned HC = 95 - answer-5
Based on the following information how much VTO is needed to get to a 110 PPH Core volume=63,275
Shift length=6.5 hours Planned HC = 95 - answer-7
Before Loadout (2nd half operation), part of a pre-shift routine is to: - answer-Completing handoff with
Sort manager (in face-to-face station walk)
Calculate this sites On Time Dispatch for Core volume:
-175 Routes for
-0 vans for your 1st wave departed late
-4 vans from your 2nd wave departed late
-3 vans from your 3rd wave departed late
-4 routes were staged late in your 4th wave, but all routes departed on time.
-0 routes were departed late for 5th wave. - answer-96.00%
Choose the two roles below that align with the responsibilities of an PA
Respond to any AA abnormalitiesComplete AO Audit in Gensuite following SOPProcess expert for area
they are working inEnsure Area Readiness is Maintained so that AA's can work safe - answer-1 and 4
only
Due to a late line haul that missed the end of sort shift a crash sort needs to be set up after dispatch.
After completion of the crash sort there are 97 flex routes that need to be sent out to Flex DPs for
acceptance and then dispatch. What tool is used for placing flex blocks out for acceptance and tracking
acceptance of flex blocks? - answer-Scheduling UI
During loadout you have a DA who came up to you stating that there is no route staged in their assigned
staging location. What tool could you use to see what is going and how? - answer-NOT Station
Command Center - Check to see if the packages are in a departed status
During loadout, a driver states that there is a damaged leaking package in one of their bags and it has
leaked on the remaining contents. Your exterior problem solvers sideline the bag without problem
solving the contents where it goes unchecked for 3 hours. All of these packages end up being marked
missing on road by the driver and hit PNOVC. What action should you take to ensure packages are dealt
with properly? - answer-Conduct STU with problem solvers about the importance of real time problem
solving packages through fixit and removing packages from driver's routes.
During the FLEX operation one of your AA's approaches you about an issue with one of the FLEX Delivery
Partners. The DP is asking if they can swap the route that was given to them for a route that is closer to
their home. What would be the best response in this situation? - answer-Thank the FLEX DP for
accepting the block. Then inform them that the route that was given to them can not be exchanged for
convenience as this would not be fair to other DP's. If they have any other concerns they can reach out
to support through the FLEX app.
48,784 packages have manifested for today's plan. You have a PPH goal of 85, however, after 4 hours
into the shift you notice that you are only trending towards an 80 PPH. With 4 hours remaining in your
shift, how many associates will you need to VTO right now in order to meet your PPH goal? - answer-9
53,286 packages manifested for today's plan. After 3 hours into shift, you realize your Flow Per Hour has
not been meeting your goal. Your actual Flow Per Hour has been 7,435 thus far. If your total Belt Run
Time is 6.88 hours, what does your adjusted FPH need to be to process all remaining volume by the end
of shift? (Round decimals up) - answer-7985
After completing a deep dive on dwelling packages and identifying the aisles with the largest amount
what is the next step to to take while monitoring scan compliance? - answer-Conduct an STU with the
AA responsible for those aisles
After filling out the Shift Planning Tool with the appropriate process path rates and current attendance
you notice the shift will have 4 AA's in overstaffing. How does this impact cost and what should you do? -
answer-Overstaffing negatively impacts cost because there will be additional paid hours beyond what is
required to run an efficient shift. You should VTO the additional HC
After the completion of the Sort shift, which of the following standard work items must be completed: -
answer-Audit and correct Time on Task errors
All of the following are true, except what: - answer-NOT No VOA board comment should be erased prior
to being addressed, regardless of content.
Area Readiness is the process of verifying the station is ready to use by associates. As a manager, you
own your department's Area Readiness. Where will you report all of your actions taken to correct any
Area Readiness failures? - answer-The Gemba Board
As a sort manager, when should you upload your Next Day Plan Shift Planning Tool (SPT)? - answer-30
minutes before end of shift time to be completed for the next day
As you are walking the floor during Load Out you notice several packages at the end of C-14 but the rest
of the aisles have been picked clean. You have two problem solvers that are actively helping DA's with
issues. What should you do? - answer-Take a look at the problem solve queue in Station Command to
see if the packages correspond to partial routes. Run the packages through FIX IT and get the packages
to their designated location
Associate Roundtables should be completed how frequently once COVID restrictions are lifted? -
answer-Monthly
Associate Roundtables should be completed in order to: - answer-Be used as an open-floor forum for
the associates to discuss anything related from the site perspective, while the managers listen, discuss,
and engage.
, At what times throughout the shift does the shift assistant check FCLM Time on Task to confirm all
associate hours are tracked against the correct process paths? - answer-Within 30 minutes at the start
of shift, after breaks, after lunch, at the end of shift
Based on the following information how much VTO is needed to get to a 100 PPH core volume=54,000
Shift length=6 hours Planned HC = 95 - answer-5
Based on the following information how much VTO is needed to get to a 110 PPH Core volume=63,275
Shift length=6.5 hours Planned HC = 95 - answer-7
Before Loadout (2nd half operation), part of a pre-shift routine is to: - answer-Completing handoff with
Sort manager (in face-to-face station walk)
Calculate this sites On Time Dispatch for Core volume:
-175 Routes for
-0 vans for your 1st wave departed late
-4 vans from your 2nd wave departed late
-3 vans from your 3rd wave departed late
-4 routes were staged late in your 4th wave, but all routes departed on time.
-0 routes were departed late for 5th wave. - answer-96.00%
Choose the two roles below that align with the responsibilities of an PA
Respond to any AA abnormalitiesComplete AO Audit in Gensuite following SOPProcess expert for area
they are working inEnsure Area Readiness is Maintained so that AA's can work safe - answer-1 and 4
only
Due to a late line haul that missed the end of sort shift a crash sort needs to be set up after dispatch.
After completion of the crash sort there are 97 flex routes that need to be sent out to Flex DPs for
acceptance and then dispatch. What tool is used for placing flex blocks out for acceptance and tracking
acceptance of flex blocks? - answer-Scheduling UI
During loadout you have a DA who came up to you stating that there is no route staged in their assigned
staging location. What tool could you use to see what is going and how? - answer-NOT Station
Command Center - Check to see if the packages are in a departed status
During loadout, a driver states that there is a damaged leaking package in one of their bags and it has
leaked on the remaining contents. Your exterior problem solvers sideline the bag without problem
solving the contents where it goes unchecked for 3 hours. All of these packages end up being marked
missing on road by the driver and hit PNOVC. What action should you take to ensure packages are dealt
with properly? - answer-Conduct STU with problem solvers about the importance of real time problem
solving packages through fixit and removing packages from driver's routes.
During the FLEX operation one of your AA's approaches you about an issue with one of the FLEX Delivery
Partners. The DP is asking if they can swap the route that was given to them for a route that is closer to
their home. What would be the best response in this situation? - answer-Thank the FLEX DP for
accepting the block. Then inform them that the route that was given to them can not be exchanged for
convenience as this would not be fair to other DP's. If they have any other concerns they can reach out
to support through the FLEX app.
