Conflict Management Exam Questions and Correct Answers Latest Update 2024 Already Passed
1. What are the three basic types of responses people may have to conflict situations according to chp. 1
of peacemaking book? - Answers peacemaking peacefaking peacebreaking
2. Illustrate and/or explain the five stages of the process view of conflict. Name two cycles that can
derail the successful completion of this process. - Answers 5 stages- prelude to conflict, triggering event,
initiation of the, differentiation, & resolution derail-→escalation, & avoidance
3. If you want to be at peace, what are the three components of achieving this goal according to sande?
- Answers peace with God, within & others
4. List the four criteria to integrative or cooperative bargaining discussed the day we covered
negotiation skills - Answers separate people from problem, state interest not positions, use objective
criteria &generate options for mutual gain
5. Know the five types of conflict styles we learned through the Thomas-Kilmann instrument. Be able to
read a factor pattern and apply the best approach for the situation - Answers avoiding (when they are
dangerous, apathetic, ill equipped or basic issue is not important) , competing (when its for the good of
all & everyone's in benefit), accommodating (you don't feel so strong so you accommodate),
compromise (you take everyone's viewpoints and able to change), collaborative (long term relationship,
takes a lot of time, learn & understand the person, merge ideas, use when two people have strong
beliefs or goals and its important to engage in them)
6. Know the different types of stress people experience. Be able to give examples of each particular
type. - Answers stress- distress, hypostress, eustress, hyperstress
7. A BLANK conflict occurs when at least one person in an interdependent relationship thinks that there
is a conflict but after talking to the others involved finds there is no conflict. - Answers false
8. What theory says that people experience conflict because of their intrapersonal states - Answers
psychodynamic
9. What explains how something works - Answers a theory (A)
10. Know the characteristics of destructive versus productive conflict communication processes covered
I chapter one of Cahn and Abigail. - Answers a. Destructive multiplies issues and constructive constrains
issues
List 3 main approaches people who experience anger will choose. Be able to articulate a verbal response
to a situation for each type of anger response - Answers anger in, anger out, or anger controller
12. Anger may lead to what - Answers interpersonal violence
13. Anger is a - Answers secondary emotion
adults aged 50+ are more likely to experience frequent and intense anger - Answers false
1. What are the three basic types of responses people may have to conflict situations according to chp. 1
of peacemaking book? - Answers peacemaking peacefaking peacebreaking
2. Illustrate and/or explain the five stages of the process view of conflict. Name two cycles that can
derail the successful completion of this process. - Answers 5 stages- prelude to conflict, triggering event,
initiation of the, differentiation, & resolution derail-→escalation, & avoidance
3. If you want to be at peace, what are the three components of achieving this goal according to sande?
- Answers peace with God, within & others
4. List the four criteria to integrative or cooperative bargaining discussed the day we covered
negotiation skills - Answers separate people from problem, state interest not positions, use objective
criteria &generate options for mutual gain
5. Know the five types of conflict styles we learned through the Thomas-Kilmann instrument. Be able to
read a factor pattern and apply the best approach for the situation - Answers avoiding (when they are
dangerous, apathetic, ill equipped or basic issue is not important) , competing (when its for the good of
all & everyone's in benefit), accommodating (you don't feel so strong so you accommodate),
compromise (you take everyone's viewpoints and able to change), collaborative (long term relationship,
takes a lot of time, learn & understand the person, merge ideas, use when two people have strong
beliefs or goals and its important to engage in them)
6. Know the different types of stress people experience. Be able to give examples of each particular
type. - Answers stress- distress, hypostress, eustress, hyperstress
7. A BLANK conflict occurs when at least one person in an interdependent relationship thinks that there
is a conflict but after talking to the others involved finds there is no conflict. - Answers false
8. What theory says that people experience conflict because of their intrapersonal states - Answers
psychodynamic
9. What explains how something works - Answers a theory (A)
10. Know the characteristics of destructive versus productive conflict communication processes covered
I chapter one of Cahn and Abigail. - Answers a. Destructive multiplies issues and constructive constrains
issues
List 3 main approaches people who experience anger will choose. Be able to articulate a verbal response
to a situation for each type of anger response - Answers anger in, anger out, or anger controller
12. Anger may lead to what - Answers interpersonal violence
13. Anger is a - Answers secondary emotion
adults aged 50+ are more likely to experience frequent and intense anger - Answers false
