State Farm Auto Exam Questions and
Answers
Competitive Bids - Answers -The competitive bid process requires that two or more
repairers submit competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generally
considered to
be the "competitive" price and is used as the basis for settlement. In all cases, the
vehicle owner
selects the facility that will perform repairs.
PCPs - Answers -State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material pricing
levels that
reflect prevailing prices in that area. PCPs are determined by analyzing information
provided by
repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Select Service Program - Answers -In some market areas, repairers have been selected
to participate in State Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate vehicle
damage
Paintless Dent repair - Answers -Paintless Dent Repair (PDR) is an industry recognized
repair process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels without
disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools to
apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
used to repair damage from the topside of the panel, depending on the size and location
of the
damage. By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area.
Answers
Competitive Bids - Answers -The competitive bid process requires that two or more
repairers submit competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generally
considered to
be the "competitive" price and is used as the basis for settlement. In all cases, the
vehicle owner
selects the facility that will perform repairs.
PCPs - Answers -State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material pricing
levels that
reflect prevailing prices in that area. PCPs are determined by analyzing information
provided by
repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Select Service Program - Answers -In some market areas, repairers have been selected
to participate in State Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate vehicle
damage
Paintless Dent repair - Answers -Paintless Dent Repair (PDR) is an industry recognized
repair process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels without
disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools to
apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
used to repair damage from the topside of the panel, depending on the size and location
of the
damage. By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area.
