Amazon Delivery Associate Training
Questions and Answers Already Passed
What steps should you take if you’re running late on your delivery route?
✔✔ Notify your supervisor, keep the customer informed, and adjust your route if necessary.
How can you improve your efficiency and reduce the time spent on deliveries?
✔✔ Plan the most efficient route, avoid unnecessary stops, and handle packages quickly and
safely.
What should you do if you encounter a vehicle or package theft situation?
✔✔ Report it immediately to your supervisor and local law enforcement.
Why is it important to check your vehicle’s fuel levels before starting your shift?
✔✔ To avoid running out of fuel during deliveries and to ensure an efficient route.
What should you do if a package is incorrectly scanned as delivered but hasn’t reached the
customer?
✔✔ Investigate the issue and report it to your supervisor to resolve the situation.
1
,How should you handle a package that appears damaged during delivery?
✔✔ Report it immediately to your supervisor and document the damage.
What is the importance of wearing your Amazon vest during deliveries?
✔✔ It ensures visibility and safety while performing deliveries.
How should you manage your time to ensure timely deliveries?
✔✔ Plan your route in advance and avoid unnecessary stops.
What should you do if a customer is not at home during a delivery?
✔✔ Follow Amazon's protocol for leaving the package in a safe place or rescheduling the
delivery.
Why is it important to verify the address before making a delivery?
✔✔ Verifying the address ensures that the package reaches the correct recipient.
What is the proper way to handle packages with fragile contents?
2
, ✔✔ Handle them with care and follow special delivery instructions provided by Amazon.
What should you do if a package is missing from your delivery route?
✔✔ Contact your supervisor immediately and report the missing package.
What does "Safe-T" refer to in the context of Amazon delivery?
✔✔ Safe-T is Amazon’s initiative to ensure the safety and well-being of drivers during
deliveries.
How should you maintain good customer service when delivering packages?
✔✔ Be polite, professional, and ensure the package is delivered in a timely and safe manner.
What is the best practice for navigating traffic and road safety while delivering?
✔✔ Follow all traffic laws, stay alert, and use GPS for efficient routing.
When is it appropriate to use the Amazon Delivery Associate mobile app?
✔✔ Use the app to check for package updates, confirm deliveries, and report any issues.
3
Questions and Answers Already Passed
What steps should you take if you’re running late on your delivery route?
✔✔ Notify your supervisor, keep the customer informed, and adjust your route if necessary.
How can you improve your efficiency and reduce the time spent on deliveries?
✔✔ Plan the most efficient route, avoid unnecessary stops, and handle packages quickly and
safely.
What should you do if you encounter a vehicle or package theft situation?
✔✔ Report it immediately to your supervisor and local law enforcement.
Why is it important to check your vehicle’s fuel levels before starting your shift?
✔✔ To avoid running out of fuel during deliveries and to ensure an efficient route.
What should you do if a package is incorrectly scanned as delivered but hasn’t reached the
customer?
✔✔ Investigate the issue and report it to your supervisor to resolve the situation.
1
,How should you handle a package that appears damaged during delivery?
✔✔ Report it immediately to your supervisor and document the damage.
What is the importance of wearing your Amazon vest during deliveries?
✔✔ It ensures visibility and safety while performing deliveries.
How should you manage your time to ensure timely deliveries?
✔✔ Plan your route in advance and avoid unnecessary stops.
What should you do if a customer is not at home during a delivery?
✔✔ Follow Amazon's protocol for leaving the package in a safe place or rescheduling the
delivery.
Why is it important to verify the address before making a delivery?
✔✔ Verifying the address ensures that the package reaches the correct recipient.
What is the proper way to handle packages with fragile contents?
2
, ✔✔ Handle them with care and follow special delivery instructions provided by Amazon.
What should you do if a package is missing from your delivery route?
✔✔ Contact your supervisor immediately and report the missing package.
What does "Safe-T" refer to in the context of Amazon delivery?
✔✔ Safe-T is Amazon’s initiative to ensure the safety and well-being of drivers during
deliveries.
How should you maintain good customer service when delivering packages?
✔✔ Be polite, professional, and ensure the package is delivered in a timely and safe manner.
What is the best practice for navigating traffic and road safety while delivering?
✔✔ Follow all traffic laws, stay alert, and use GPS for efficient routing.
When is it appropriate to use the Amazon Delivery Associate mobile app?
✔✔ Use the app to check for package updates, confirm deliveries, and report any issues.
3
