SERVICENOW HRSD OVERVIEW QUESTIONS AND ANSWERS 2025

What are the departments that related to HR? - ANSWER HR, Legal, Payroll, Employee Relations, IT, Facilities How Does ServiceNow HRSD improve employee experience? - ANSWER by automating routine tasks, providing tools that help HR professionals deliver various HR services and timely communication What can employees search while using the Employee Service Center? - ANSWER HR Knowledge Chat with HR Ask a question Submit HR Requests Who uses ServiceNow HRSD? - ANSWER Employees or Wokers HR Professionals Other Departments Leadership What are the benefits of ServiceNow HRSD? - ANSWER 1. Automate HR Interactions 2. Manage, Track, and Prioritize HR Work 3. Employee Service Center What are the ServiceNow HRSD Platforms - ANSWER 1. Dedicated HR Service Solution 2. Enterprise Service Platform 2.1 Cross Departmental Process 2.2 One Platform for employee service 2.3 Extensible What are the ServiceNow HRSD applications? - ANSWER 1. HR Case and Knowledge Management 2. Employee Service Center 3. Lifecycle Events 4. HR Integrations 5. HR Performance Analytics Content Pack 6. Employee Document Management What is the HR Case and Knowledge Management application? - ANSWER It allows for HR Case management, benefits tracking, HR skills management, HR administration, and more NOTE: HR Security is also activated when core HR application is enabled What is the Employee Service Center? - ANSWER Optional way for employees to engage with HR. It allows empl